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Tyson Motor

Shorewood, IL

4.8
1,840 Reviews
Tyson Motor Chrysler-Jeep-Dodge-Ram-Predriven is a full service dealership offering sales and service. They employ a expert trained staff to take care of all your purchasing and service needs. Service and Parts offer hours Monday thru Friday, Sales are open Monday thru Saturday with evening hours.
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1 SW Frontage Rd

Shorewood, IL

60404

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Showing 1,841 reviews

March 03, 2014

I would be very cautious when working with them to purchase a vehicle. First off, I'll say that my wife and I had a very pleasant experience with Larry and Josh on our initial visits to the dealers More

by dbarton022
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Lang, Bill, Larry Holcombe, Josh Galiher
Mar 05, 2014 -

dbarton022 responded

Update: The Deposit WAS refunded as promised.

February 19, 2014

2/14/2014 Outstanding New Car Sales Experience - once 2/14/2014 Outstanding New Car Sales Experience - once again as a repeat customer. No pressure, professional, personable with Integrity ! No hassl More

by RonWolflick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales: Mr. Larry Holcombe and Sales Manager: Mr. Aaron Lang
February 13, 2014

Aaron was very responsive and reasonable with the price. Josh showed us the car we wanted, and talked about its functions in details. However, we never felt pressured. We walked in cautious of possible pres More

by Kat3313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Lang / Josh
February 11, 2014

Tyson Motors went the distance to earn my business. They made my transaction such a great experience I couldn't say No to the deal. JR Neilis our salesman and Aaron Lang manager basically hammered out a ve More

by ampdrubi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Neilis
February 04, 2014

Tyson motor has the best selection in Illinois and the best prices BY FAR. Went there to look for a minivan for my growing family and everone was polite, helpful, and friendly. The sales person took all t More

by caravan13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
larry and aaron
February 03, 2014

Dealership was very friendly and worked with me every step of the way and answered any questions I had. The vehicle I bought did have some minor issues, (no fault of the dealer, a manufacturing issue) a More

by Diesel27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Wayteck
February 03, 2014

Aaron made my buying experience easy and enjoyable... yes, i said enjoyable. Sometimes purchasing a new vehicle can be boring, or stressful. This was not! Test drives went perfectly, and service was fant More

by demaria91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
February 01, 2014

Beware of this dealer, advertised Vehicle on Car Guru, wanted to buy it was told they could not sell it to me, why advertise? Great salesperson who believed in his company set out all of the added value r More

by mpritt
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Aaron
January 04, 2014

I purchased a Jeep at Tyson. There were no problems with the sale but I have had nothing but problems with the service since day one. I've brought my Jeep in for an oil change and it was returned to me as c More

by ExJeepGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Jan 15, 2014 -

Tyson Motor responded

Re; ExJeepGuy In response to your review, let's address what you have mentioned near the end of it. When you brought your Jeep in for transmission work you were told you should have brought it in a little earlier for a check up, but because you didn't your warranty was null and void. Sir, you were notified by mail thru our service department here at Tyson Motor, that your vehicle was due for a powertrain inspection. You were then notified by mail FOUR times thru Chrysler Corporation that your vehicle was due for its powertrain inspection. You then had a phone conversation with our service director, Joe Prno, who apologized to you for the issue of the 4x4 shifter not being secure. Mr. Prno then spoke with you concerning all FIVE notices that were sent to you in regards to your required powertain inspection. The answer you gave to Mr. Prno was "Do you know how much junk mail I get?" and that you "Most likely threw it away!" Mr. Prno went ahead and consulted with Chrysler, and he then provided the repairs needed to your transmission for less that 1/4 of the entire cost. Mr. Prno also provided you with 2 days retal car coverage at no cost to you. For your extended warranty to be in effect, you must follow the guidlines that are stipulated in the contract, meaning you must follow the recommended maintenance schedule for your vehicle. It was your choice not to respond to all FIVE notices that were sent to you. We wish you all the best with your future vehicle concerns.

Jan 30, 2014 -

ExJeepGuy responded

It's very interesting that in addition to Tyson's reply on this Web site to my unfavorable review, I also received a phone call from Tyson at my home on 1/28/14, whereby I was told my reviews on this and a few other public forums constituted "boarderline harrassment." Mind you, all I have done is post a few unfavorable reviews worded almost identically on public Web sites, oh and I did add a comment to a picture on Tyson's Facebook page. I have not phoned Tyson, I have not picketed Tyson, I have not taken out ads in local papers, I have not lied or made vulger insults, or even taken any action whatsoever other than post a few reviews online. The last time I checked we had freedom of speech in this country, however, I don't think Tyson likes it when consumers express unfavorable opinions about their dealership and, at least in this case, has responded by calling the consumer/reviewer at his home in what can only be described as an apparent attempt to intimidate by insinuating that when a consumer posts unfavorable reviews on a company to more than one Web site/public forum it could constitute harrassment. Gosh. Who knew that consumers everywhere with the audacity to express negative opinions on public forums were all committing acts of harrassment? I'm so glad Tyson called me at home to harrass...er, I mean inform me of this little known fact. And for the record, I did not receive even ONE notice from either Tyson or Chrysler of the service requirement affecting my warrenty. Nothing by email, nothing by U.S. Postal Service, no phone call, NOTHING. The burden of proof lies with Tyson.

December 04, 2013

Best vehicle purchase I've ever had. Excellent experience all around. Not just for a Chrysler/Dodge/Jeep dealership, but compared to any dealership. Tyson was easy to get to. I liked that t More

by NOTDAISY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony E., Aaron L.
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