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Tyson Motor
Shorewood, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:30 PM
Tuesday 6:30 AM - 6:30 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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I would be very cautious when working with them to purchase a vehicle. First off, I'll say that my wife and I had a very pleasant experience with Larry and Josh on our initial visits to the dealers purchase a vehicle. First off, I'll say that my wife and I had a very pleasant experience with Larry and Josh on our initial visits to the dealership. I had done some preliminary research with Larry on the type of car, and he had suggested we figure out what we want and where we want to be ourselves - without him or anyone pushing certain vehicles on us. I returned with my wife and worked with Josh since Larry was off on the day we decided to test drive a new Van. We had a little price discussion, and as any sales manager is supposed to do, Aaron proposed a price to us before leaving after our test drive. Being the type of people to research over and over, we weren't ready to make a purchase that day, and left with what we felt was a very competitive offer, but had to be sure of what our options were. After deciding on a color and feature combination, we were informed they didn't have the specific vehicle we wanted, and would have to do a dealer trade with some money committed. I never like putting anything up without actually seeing what I'm buying, but trusted the process since we felt they had the best price for the vehicle. We shook hands, and were told the vehicle would be there in a day or so, so we could take delivery by the end of the month. Bill (sales) called to let me know the vehicle was in on the last day of Feb, so I made arrangements to take care of everything after work, and to bring the car home. When I got to the dealer, I was sat down at a desk, and given some forms to fill out with my social and other pertinent information in a rush rush manner. Inquiring about this, I was told it was so the dealership could capture my information for their pipeline, and had no bearing to the vehicle purchase. I questioned the process, only to have Bill get up and walk away twice to talk to management about this before 30 minutes burned away, and was told I had to do this in order to move forward. I then informed him I had not even SEEN the vehicle yet, to which he replied, "ok, fine, lets go see it". When he opened the doors, the interior color was completely different from what was discussed and agreed upon when we had written the original dealer trade order a few nights before. I made Bill aware of this, and his response was "No, you're wrong... those are the colors you requested. Apparently, you cannot read a window sticker". I showed him the difference - and requested my deposit back. Of course I was sat back down at a desk instead and had Aaron come over to tell me he's just as P.O'd about it since it 'wasn't his fault' this happened (The manager responsible said it wasn't his fault). My mind was made up at this point to walk away from the deal, as it appeared to me they knew it was the wrong vehicle and were trying to get me to sign some papers before I saw anything. How something so obvious can be missed is beyond me. I rebuffed the offers for them to get another vehicle, and Aaron just said to me "you know, you had us do a lot of work to find this vehicle since your requirements were very specific. This was very time consuming" as if to guilt me into a purchase. So, I was finally walked back to the cashier to have the refund processed, and after a few minutes, he (Aaron) explained to the cashier what to do, then turned to me and halfheartedly shrugged his shoulders while saying "well, sorry..." put his hand out for me to shake, and then walked away. The deposit was made on 2/25/14 and posted to our credit card account on 2/26/14. The refund was 'processed' on 2/28/14, and as of 3/3/14, still has not shown up on our card activity. I am hoping this is just a product of money taking longer to credit than being taken out - but will update accordingly and take action if nothing has been returned. The pricing was very competitive with other dealers, and they certainly have the volume, but make sure you do your homework beforehand, and don't commit any dollars until you've actually seen what you're getting. Would I buy a car from them in the future, or take my vehicle there for service? Absolutely not. Will you have the same experience as I did there? I have no idea - but make sure you go armed with as much information as you possibly can, review everything with a fine toothed comb, and make sure you get EVERYTHING you ask for in writing! More
2/14/2014 Outstanding New Car Sales Experience - once 2/14/2014 Outstanding New Car Sales Experience - once again as a repeat customer. No pressure, professional, personable with Integrity ! No hassl 2/14/2014 Outstanding New Car Sales Experience - once again as a repeat customer. No pressure, professional, personable with Integrity ! No hassle buying experience which is why I returned to Tyson's for another Jeep. Highly recommend... Sales Manager Aaron Lang helped work out the best price that I am confident could not be met anywhere else. A pleasure to deal with. You will not be disappointed. Great service department also with good hours. Rating (5) Stars out of (5). Thanks !!! Sales Rep: Mr. Larry Holcombe More
Aaron was very responsive and reasonable with the price. Josh showed us the car we wanted, and talked about its functions in details. However, we never felt pressured. We walked in cautious of possible pres Josh showed us the car we wanted, and talked about its functions in details. However, we never felt pressured. We walked in cautious of possible pressure as we have had bad experiences before with all the usual tricks you hear about. Nothing of the kind in this dealership. They are fair, knowledgeable and cooperative. There are no hidden fees, they go over the paperwork with you at the speed that fits you, no rushing through, and again, no pressure. The car was prepared relatively quickly. When it's time to buy another car, we will come back. More
Tyson Motors went the distance to earn my business. They made my transaction such a great experience I couldn't say No to the deal. JR Neilis our salesman and Aaron Lang manager basically hammered out a ve made my transaction such a great experience I couldn't say No to the deal. JR Neilis our salesman and Aaron Lang manager basically hammered out a very good deal with us without even having to step into the dealership via email and telephone calls. We were able to walk in look at our New 2014 Jeep Wrangler Rubicon take it for a drive and just had to sign the papers. It was by far the best car buying experience I have had. This dealership which is about 35 miles from my home is not the closest to my home was worth the extra drive and time. I would recommend Tyson Motors to anyone who is looking to buy a new or used vehicle. It truly was a great car buying experience. Thanks for everything Mike and Christine More
Tyson motor has the best selection in Illinois and the best prices BY FAR. Went there to look for a minivan for my growing family and everone was polite, helpful, and friendly. The sales person took all t best prices BY FAR. Went there to look for a minivan for my growing family and everone was polite, helpful, and friendly. The sales person took all the time needed to help me find the perfect vehicle that fit all my needs. When it came time for the numbers they worked with me to get the price that I needed to make a deal. Needless to say no other dealer was even close to the price I received. The sales manager (Aaron) was very professional and helped a lot! The paperwork process went smooth and the time was taken to make sure everything was done correctly. Sales person (Larry) took the time to show me how to operate my new vehicle and even set up my bluetooth for me! Very happy with the overall experience and I highly reccomend them to all my friends and family! More
Dealership was very friendly and worked with me every step of the way and answered any questions I had. The vehicle I bought did have some minor issues, (no fault of the dealer, a manufacturing issue) a step of the way and answered any questions I had. The vehicle I bought did have some minor issues, (no fault of the dealer, a manufacturing issue) and there service department was great at helping me out and getting me back on the road. Thanks to everyone at Tyson! More
Aaron made my buying experience easy and enjoyable... yes, i said enjoyable. Sometimes purchasing a new vehicle can be boring, or stressful. This was not! Test drives went perfectly, and service was fant yes, i said enjoyable. Sometimes purchasing a new vehicle can be boring, or stressful. This was not! Test drives went perfectly, and service was fantastic. Great deals, Great people, and even better vehicles! Thanks Tyson Motor! More
Beware of this dealer, advertised Vehicle on Car Guru, wanted to buy it was told they could not sell it to me, why advertise? Great salesperson who believed in his company set out all of the added value r wanted to buy it was told they could not sell it to me, why advertise? Great salesperson who believed in his company set out all of the added value reasons why you should buy. Very complimintery to owner and believes in his products. I received a call back stating we cannot sell you this car it is going to another dealer! Then received an email from Aaron Lang Sales Manager see below drove down stated It is going to another dealer I cannot show it to you, I do not even have the keys! You decide, after reading if he is worthy of a title called sales manager. People do not normally want to be sold, good sales people help you want to buy. He wanted me to call him seems to me he should have called me. Mark, I am sorry that you were told that we could not sell the car. Would you be able to stop in and see me on Monday. We do have another dealership in Naperville and the car was set up to go to them, but if we can make your deal that would not happen. I am in today till 6pm please give me a call. Aaron Lang Sales Manager Tyson Motor 815.741.5530 Aaron@tysonmotor.com More
I purchased a Jeep at Tyson. There were no problems with the sale but I have had nothing but problems with the service since day one. I've brought my Jeep in for an oil change and it was returned to me as c the sale but I have had nothing but problems with the service since day one. I've brought my Jeep in for an oil change and it was returned to me as completed but the oil was NOT changed. When I took it in for the first tire rotation they broke off one of the lug nuts and then tried to blame me for it. I took it in recently for transmission service that should have taken one day, One week later I got the Jeep back in the evening and discovered the next morning during a snow storm that they failed to reconnect the 4-wheel drive. I had to take it back so Tyson could finish the work that should have been done the first time. How was one week not enough to get the work done correctly? Tyson's service department has a terrible track record of not performing the work correctly, if they do the work at all. I would definitely NOT recommend this dealership to anyone. And if anyone decides to go there anyway, be very careful with purchasing any extended warranty products. I paid a lot of money to have the top of the line full lifetime warranty. When I took my Jeep in for transmission work I was told I should have brought it in a little earlier for a check up but because I didn't my warranty was null and void. Read all the fine print. Do not trust them for anything. More
Best vehicle purchase I've ever had. Excellent experience all around. Not just for a Chrysler/Dodge/Jeep dealership, but compared to any dealership. Tyson was easy to get to. I liked that t experience all around. Not just for a Chrysler/Dodge/Jeep dealership, but compared to any dealership. Tyson was easy to get to. I liked that there were so many vehicles on their lot and the building looked nice and inviting; not intimidating. As soon as I entered I was greeted (not ambushed) and asked if I could be helped. From here on out, it was smooth sailing. My salesperson, Tony E., was very well put-together & professional, yet as soon as we started talking he made me feel relaxed and confident that I would be taken CARE of, not taken ADVANTAGE of. And I was. All the way through the process. He was extremely knowledgable and conducted the best test drive I've ever had, by far. I felt confident and comfortable to really drive the car like I do daily. (Not stiff, uncomfortable, rushed, or feeling like I was being watched learning to drive for the first time!) When it was time to crunch numbers Aaron L. came into the picture. A person! Not a piece of paper from a mysterious room! He also was well put-together, professional and extremely knowledgable. Very personable and helpful --not condescending, as if I never took a math class. He genuinely was excited to help me get this car at a great deal. All avenues of communication (internet/email/phone/in person) were prompt, informative, and pleasant. The showroom/dealership (including the restroom) was very clean and well organized. When passing by, other employees gave warm, friendly smiles. Other customers also looked comfortable and happy with their salesperson. Again, a very welcoming, comfortable feeling. Warm & fuzzy is great, but this IS a business transaction! Tyson absolutely knocked it out of the park! Sharp, knowledgable, informative, open, timely, and easy to understand. Never sneaky, arrogant, or uninformed. Right on point. Being a savvy shopper, I was also working with 3 other dealerships to purchase the vehicle I wanted. In the end, it was no contest. Tyson beat out the other dealers on everything (customer service, price, in stock, etc., etc.). Aaron (and Tony) worked WITH me, not against me, and put together a fantastic deal that was perfect for me & my needs. Not theirs. It was a solid, great deal---not a 'tricky, move-the-numbers-around, use big, foreign words' kinda deal. I don't like to refer to anyone here as "salesperson" because I believe that word can have such a negative connotation. They are more like a "Personal Vehicle Buying Assistant". Bob D. was up next. I think this is the person most people fear the most--the Finance Manager! Working with Bob was unlike any experience I had before. He too was well put-together, professional, and knowledgable, yet personable and comforting. This time, the seemingly never ending process of going through and signing paperwork was actually pleasant! My new car was shined up, ready and waiting for me right out the door. As I drove away, I felt as though everyone there was genuinely happy for me and my new car purchase. Not happy because they scammed somebody into a bad deal and a sale for themselves. Truly happy for me. And that is a great feeling that is rare to find nowadays----anywhere!! Lovin' my new 2014 Dodge Charger R/T Max AWD! Thank you Tyson!! Julie P. More