Uftring Chevrolet

I've had three service anomalies in the past year on two vehicles, all of which the dealership has remedied or will remedy. I have spoken with Mr. Gray about these incidents and he stated he would take the vehicles, all of which the dealership has remedied or will remedy. I have spoken with Mr. Gray about these incidents and he stated he would take the appropriate action. Having worked in the service industry myself, I understand the importance of customer satisfaction through service excellence, which should be regarded as a never-ending journey, not a destination, toward that goal. I sincerely want Uftring-Washington's Service Center to adopt and maintain a continuous improvement mindset so that mistakes, when they happen, are never repeated (especially with the same customer). I would like to now address the use of the Alignment Indicators positioned at the entrance to the service shop. I have questioned the accuracy of that equipment, but have not received a satisfactory reply. I believe no one really knows and I highly doubt that this equipment is calibrated at all. That being said, I brought my car in for an alignment because the indicators at the door failed this car twice. But I was called last Monday (March 30) and informed that the car's alignment was actually "in the green", making an alignment unnecessary. I spent $90 and some time out of my day because of the shop's alignment indicators' inaccuracies. That is the LAST time I'll believe that little report. I will remember to ask specifically for a tire wear check at oil change/tire rotation time. Tire wear is the main alignment indicator for me and I'm not going to worry about it because my cars get regular oil changes/tire rotations. But the larger question is this: how many other customers have submitted their cars to your shop for an alignment that wasn't really needed? I urge you to track this. For me, those indicators are a waste of time and money. More

They are super nice and efficient! Scheduling a appt. For maintenence is also very easy and convenient. Scheduling a appt. For maintenence is also very easy and convenient. More

Wonderful service as always. Car was fixed and clean to perfection. Would recommend them for service or body work Car was fixed and clean to perfection. Would recommend them for service or body work More

They did every thing they said and more. They were great to work with! I will recommend them in the future. They were great to work with! I will recommend them in the future. More

Cheerfully, efficiently & accurately solved my needs It's always a good experience at Uftring in Washington always a good experience at Uftring in Washington More

Great work. .. got me done when I needed to have a car The team was great to work with. Great work... Got my car done so I could pick up my daughter on time .. got me done when I needed to have a car The team was great to work with. Great work... Got my car done so I could pick up my daughter on time More

Everything was good with the exception of the cost,, This dealership needs to work with what they calla VIP customer dealership needs to work with what they calla VIP customer More

Very good customer service in and out of there With no issues Great communication, letting me know what they were doing on my vehicle issues Great communication, letting me know what they were doing on my vehicle More

I've been frequenting Uftrings service department for since 1988. I don't plan to go anywhere else. since 1988. I don't plan to go anywhere else. More

Very friendly, informative and got me right in for service. I feel I got excellent service service. I feel I got excellent service More