Dewayne Gray

I've had three service anomalies in the past year on two vehicles, all of which the dealership has remedied or will remedy. I have spoken with Mr. Gray about these incidents and he stated he would take the vehicles, all of which the dealership has remedied or will remedy. I have spoken with Mr. Gray about these incidents and he stated he would take the appropriate action. Having worked in the service industry myself, I understand the importance of customer satisfaction through service excellence, which should be regarded as a never-ending journey, not a destination, toward that goal. I sincerely want Uftring-Washington's Service Center to adopt and maintain a continuous improvement mindset so that mistakes, when they happen, are never repeated (especially with the same customer). I would like to now address the use of the Alignment Indicators positioned at the entrance to the service shop. I have questioned the accuracy of that equipment, but have not received a satisfactory reply. I believe no one really knows and I highly doubt that this equipment is calibrated at all. That being said, I brought my car in for an alignment because the indicators at the door failed this car twice. But I was called last Monday (March 30) and informed that the car's alignment was actually "in the green", making an alignment unnecessary. I spent $90 and some time out of my day because of the shop's alignment indicators' inaccuracies. That is the LAST time I'll believe that little report. I will remember to ask specifically for a tire wear check at oil change/tire rotation time. Tire wear is the main alignment indicator for me and I'm not going to worry about it because my cars get regular oil changes/tire rotations. But the larger question is this: how many other customers have submitted their cars to your shop for an alignment that wasn't really needed? I urge you to track this. For me, those indicators are a waste of time and money. More

by houses5 Verified Customer Verified Customer

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They are super nice and efficient! Scheduling a appt. For maintenence is also very easy and convenient. Scheduling a appt. For maintenence is also very easy and convenient. More

by Rita Verified Customer Verified Customer

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The service department was very professional and efficient. I will continue to have my routine maintenance done at this location. efficient. I will continue to have my routine maintenance done at this location. More

by KGREEN130 Verified Customer Verified Customer

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Super nice, respectful and honest can contact any of the people before or after hours people before or after hours More

by farmfun Verified Customer Verified Customer

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Always the best is why we bought our car there body shop great too everyone very friendly great too everyone very friendly More

by brosekopf Verified Customer Verified Customer

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Does excellent work, has excellent mechanics and very knowledgeable mechanics. The prices are reasonable within the industry standards. knowledgeable mechanics. The prices are reasonable within the industry standards. More

by rw87epfd Verified Customer Verified Customer

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First of all, they couldn’t do what they said they could do. Second of all they got grease on the door seal and scratched it and acted like it was no big deal third they got grease on the visor. No respect do. Second of all they got grease on the door seal and scratched it and acted like it was no big deal third they got grease on the visor. No respect for a new vehicle. More

by darinpilgrim Verified Customer Verified Customer

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A nicer bunch of people, I have ever had the pleasure of seeing at a appointment. And I mean everyone!! seeing at a appointment. And I mean everyone!! More

by davetherave131 Verified Customer Verified Customer

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Technician didn’t reset the Oil Life Monitor, but no big deal. It’s easy to reset on your own. deal. It’s easy to reset on your own. More

by L.LEONJR Verified Customer Verified Customer

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Excellent service and delivery and pickup service is very great. Very clean place and friendly people to deal with great. Very clean place and friendly people to deal with More

by jtaj3 Verified Customer Verified Customer

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