Uftring Chevrolet

Got me right in, fixed the problem. Didn't have an appointment, still got me on. Didn't have an appointment, still got me on. More

The dealership and Mr. Ervin made the stressful process of buying a car very easy. Jacob was very attentive and answered all questions I had expertly. That type of care is Ervin made the stressful process of buying a car very easy. Jacob was very attentive and answered all questions I had expertly. That type of care is why I go to Uftring Chevrolet. More

It was very positive. They made my appointment quickly, they ordered the part I needed from Chicago and it was in in time for my appointment. The installation was timely, They made my appointment quickly, they ordered the part I needed from Chicago and it was in in time for my appointment. The installation was timely, and Adams guidance was invaluable. I will certainly be back. More

The service technician replaced my oil pan gasket and replaced a switch on the front drive motor of my 2024 corvette eray. They did an excellent job. They are the only dealership that works on my car. replaced a switch on the front drive motor of my 2024 corvette eray. They did an excellent job. They are the only dealership that works on my car. More

Outstanding customer service. Very professional and personable. Highly recommend Uftring in Washington to your family and friends! Very professional and personable. Highly recommend Uftring in Washington to your family and friends! More

Always treated fairly. Very efficent. Very much appreciated the shuttle. I have always been treated well and fair. Everyone said don't go to dealership. I would not want to Very efficent. Very much appreciated the shuttle. I have always been treated well and fair. Everyone said don't go to dealership. I would not want to go anywhere else More

I took my vehicle here after a hit-and-run because my insurance company recommended this shop. They were friendly in the beginning, so I trusted them with my vehicle and expected the job to be done corre insurance company recommended this shop. They were friendly in the beginning, so I trusted them with my vehicle and expected the job to be done correctly. That trust was a mistake. After 14 days, I was told my vehicle was ready for pickup because my rental coverage had ended. When I arrived, I immediately noticed missing clips and unfinished work. I had to sit there while they tried to fix it, only to be told they didn’t even have the correct clips and would have to order them. I took my vehicle home, and later that evening, when the sun was going down, I noticed more damage that hadn’t been repaired. So I brought it back the next morning. That’s when the customer service went downhill fast. I calmly explained to the same employee who had been helping me from the beginning that I had found damage that was still there. Her attitude completely changed. I was basically told, “They told us to fix the door, so that’s all we did. You have to go through the insurance company to get the rest fixed.” If that’s all they were authorized to repair, why wasn’t that explained to me before I was told my vehicle was ready? Why did I have to discover the unfinished repairs myself? At the end of the day, I was given a vehicle that I had to inspect myself to find obvious issues with the work. Then, when I brought those issues to their attention, the attitude I received was completely different. I would never bring another vehicle here. Being recommended by an insurance company does not mean you should automatically trust the shop to do a good job. If you use this place, inspect your vehicle extremely carefully before leaving the property. My experience was frustrating, the communication was poor, and the way my concerns were handled was unacceptable. I expected a professional body shop. I got an experience I wouldn’t repeat. More

Good job. Answered my questions and identified the issues! Thanks for your help, and I’m glad to find some resolution. Answered my questions and identified the issues! Thanks for your help, and I’m glad to find some resolution. More

Nick was very very helpful and educated us very knowledgeable on the electronics so was your finance guy sorry I can’t remember his name knowledgeable on the electronics so was your finance guy sorry I can’t remember his name More

Hello, I purchased my 2020 Honda Pilot at your dealership in 2022. I have had it serviced there many times, as well as my wife's 2017 Honda CRV. On the positive side, I had to leave my car there o dealership in 2022. I have had it serviced there many times, as well as my wife's 2017 Honda CRV. On the positive side, I had to leave my car there over the weekend due to part availability, it was discovered that, as my wife arrived to pick me up, a large screw was visible in the left front tire. It was just before closing time, but Mike had the technician repair the tire anyway. Now THAT is service that goes above and beyond. THAT is the kind of service that has made me a loyal customer. Unfortunately, there have been quite a few minor mistakes that, on their own, don't really amount to much. Add them together and their occurrence with EVERY service appointment becomes significant. I have spoken with both service managers in the past about these short-comings but apparently my message didn't result in mistake correction or heightened awareness. I can list these errors, not necessarily in chronological order. 1) Excess oil left on the vehicle, which drips onto my driveway and in the garage, sometimes for DAYS! This is perhaps my biggest complaint and the one that happens EVERY oil change. At my last appointment, I even requested to Mike to please ask the technician to wipe down the car to remove excess oil. As you can see in the photos, that clearly wasn't done. (I can provide photos showing clearly that wasn't done.) 2) Insufficient oil fill: I have been bringing my own oil and filter. On this occasion I noticed, as I entered my car, that the 5-quart jug was almost completely full. So I returned to the service desk and inquired why that was the case. As it turns out, the technician admitted that he had “misread” the engine oil capacity and only put in about ¼ to 1/3 of the required amount. A bit of a head-scratcher there, but I accepted his explanation and gave forgiveness. After all, no harm had been done. But it makes me wonder, how many OTHER errors like this have happened that WEREN'T caught in time? What would have happened had I NOT brought my own oil? 3) Stripped oil pan plug: I understand that threads in aluminum can strip out if one isn't careful. At the time, it was a moderate inconvenience, in that I had to leave my car over the weekend because the required repair part wasn't in stock. I took your word for it. But in light of everything else, I wonder... 4) Tinted windshield damage: I'll give credit to you that maybe no one really thought about not putting an oil change reminder sticker on a tinted windshield (nor were we warned against doing that by the after-market shop that did the work), that its removal would damage the tint material. Your dealership paid for the tint replacement, which is fair. But this was not the first mistake made by your service personnel. It caused us a day's worth of inconvenience, too. I hope you learned from it! Given the number of times I've come away having to deal with sloppy workmanship, carelessness, and inattention to detail, surely other customers are having similar experiences. Are you getting feedback from them as well? Surely you are. Are you doing anything about it? Surely you would! But I am not seeing evidence of that. In the past, I have had my oil changed at several places. Only at Uftring Cheverolet in Washington have I had at least ONE thing go wrong with EVERY oil change. I am weary of having to now remind your service people to do what should be a given: be careful, pay attention to detail, and for heaven's sake, CLEAN UP AFTER YOURSELVES! No one should have to remind you of the expectations for excellent service. I will no longer do so. I will seek other shops to service my vehicles. I will tell them this story and let them know my expectations. I shouldn't have to do that, but I am compelled to do so. If there is ever another car in my future, I'll choose a dealership that has their act together. I'm not going to buy a car from Uftring if the service center can't perform a simple oil change. More