I traded in an immaculate BMW M5 on an Aston Martin DB9
Volante with Ultimo and it was the worst buying experience I have ever had with any dealer. I came to the closing table with sole ownership in a cle
Volante with Ultimo and it was the worst buying experience I have ever had with any dealer. I came to the closing table with sole ownership in a clean title and a cashier’s check and I left the closing table with a bill of sale and an arbitration agreement but no title to the car I just purchased with cash. I have purchased numerous used cars cash and never walked away from the table without the title. I had to hound and harangue the dealer for over a week to get the title shipped to me so I could register the car in my home state, which doesn’t acknowledge an Illinois drive off permit as valid plates.
The car I traded in had been detailed inside and out that morning, had all of the original manuals, maintenance records, two years of pre-paid maintenance, both sets of keys, and even had the original floor mats. The car that I purchased was a total disaster. No manuals, no maintenance records, (because the $1200 annual service required by Aston Martin had been skipped in 2012), no floor mats, one of the keys fob’s didn’t work, the electronics were all misconfigured in metric units, the finish looked like the car had been washed with a horse brush, and to add insult to injury the car had .02 gallons of gas in the tank. The “manager” who closed out our paperwork, took the keys to our car and disappeared leaving us alone at the front door because our sales rep didn’t show up at the closing because he had to leave for a concert at 4:00 in the afternoon.
We were forced to Google the nearest gas station, where I put 21.98 gallons of gas into a 22 gallon fuel tank. Is $10 bucks in gas too much to ask from a dealer I am buying an Aston Martin from? We then found the location of the nearest Aston Martin dealership, which was in Downer’s Grove, and we drove over to have the electronics reset to US Units, a fault code reset, and get a copy of an owner’s manual so we could safely operate the car for our trip home. The staff at the Aston Dealership was incredibly gracious and helped us recover from the disaster at Ultimo. I had them pull the Ultimo plates and put their plate on the car for the 6 hour drive home.
Bottom line these guys ripped us off and treated us like total crap while they were doing it. If you can find a similar car anywhere else buy it from another dealer because these guys are the worst!