Union Park Honda BMW Buick GMC Volvo Cars Jaguar

The service department has worked on two of my vehicles during the past year and a half. The service reps were always helpful and informative. They worked to arrive at a solution that solved the repair p during the past year and a half. The service reps were always helpful and informative. They worked to arrive at a solution that solved the repair problem(s). They did not add on any unnecessary repairs items. The quality of work has always been excellent. More

This dealer had the Lowest price, and highest trade-in offer out of 7 dealers. The only dealer not to play the "tsunami in Japan" card for supply. Didnt assume I was an idiot, which was key, because I a offer out of 7 dealers. The only dealer not to play the "tsunami in Japan" card for supply. Didnt assume I was an idiot, which was key, because I actually did a ton of research before my purchase. More

I leased my Honday from Union Park in April 2011. At first I was very pleased the overall experience. I had some very specific requests regarding pricing...there were absolutely no grey areas. We agre first I was very pleased the overall experience. I had some very specific requests regarding pricing...there were absolutely no grey areas. We agreed to a payment and I was told my trade would be paid off without any inequity being rolled into the new lease. I specifically asked about the trade and they told me what I wanted to hear. I felt comfortable and I believed they were being honest and upfront with me. About three weeks after picking up the car I received my first statement and noticed how high the payoff was. I took out my paperwork and looked over the contract and buyers order. Shame on me...I felt so comfortable with them that I didn't thoroughly look over the paperwork. As it turned out they rolled $1512 of inequity from my trade into the new lease. They lied to me. I asked a direct question about the trade at the time of the delivery and they lied. I stated several times that I would not do the deal if I was going to be upside down with my trade. I really believed they were being honest and they got one over on me. When I called about it my salesman Eric barely said a word. He stated that he would have his manager Jeff call me. I stated I wanted to hear from Jeff that day. Jeff never called. The next day the assistant manager Erin called. She told me that since I signed the buyers order there was nothing she could do and that I must have misunderstood. I didn't misunderstand...I just trusted them. Apparently the fact that they lied to me doesn't account for anything. I requested to speak to the owner. She said she would have the owner, Jim Ursomarso call me. Seven hours later I left a message on the Jim's voicemail because he never called. As I sit here typing this he still hasn't called and neither has Jeff the sales manager. I guess I'm not that important. More

During my experience with Union Park BMW, Anthony Dorazio was really helpfull in updating me on my car status of repairs. I didnt have to call Anthony for an update, he kept his word and called me every ste was really helpfull in updating me on my car status of repairs. I didnt have to call Anthony for an update, he kept his word and called me every step of the process. Anthony Dorazio is a great assest to your company! If you need additoanl information, please feel free to contact me at teh below captioned number. Best, Richard C. Wells (215) 964-0292 More

Very impressed with Mike's patience and thoroughness and willingness to explain things to me. No pressure but supportive. I especially appreciate the extras that Mike did like calling my insurance company willingness to explain things to me. No pressure but supportive. I especially appreciate the extras that Mike did like calling my insurance company to inform them of my new car and driving a spare key to my house when I inadvertently locked all copies of the car key in the car! I would heartily recommend Mike to my closest friends and family. More

I drive a Honda Accord and my youngest son drives a Civic . My wife drives a Huge Dodge Diesel pickup. She recently started a job that requires a 100 mile a day commute. Although I did not want to spend th . My wife drives a Huge Dodge Diesel pickup. She recently started a job that requires a 100 mile a day commute. Although I did not want to spend the money I felt as if she either pays for diesel or pays for a small car. I felt as if a Honda was going to be the moist dependable choice. She really liked the Fit so we emailed for sales qoutes. Union Park was prompt and competitive with their price. The .9 percent financing caused us to also get the 100,000 mile extended warranty even though I firmly believe we will be trouble free base on my experience with Hondas. Mr McDaniel's was very helpful and pleasant and our car buying experience was painless. Please note that I believe, not having a trade-in helped make the purchase hassle free. Mr McDaniel's throughtly explained all of the functions of the car. My wife found this to be fantastic. Since we never dealt with Union Park before I can only hope that our serice experience is as good as our sales experience Thank You, Charlie Mahoney More

very friendly service writer george took care of very friendly service writer george took care of everything i asked for and had the vehicle back to me in no time always polite thanks george a very friendly service writer george took care of everything i asked for and had the vehicle back to me in no time always polite thanks george also he advised me of other services that i should be aware and asked me to bring the car back for a checkup before i run out of warranty More

Went here to replace alot of things for my Honda that has around 170000 miles for around $1000. They have a maintenance inspection that checks other aspects of your car including lights. I knew that my parki around 170000 miles for around $1000. They have a maintenance inspection that checks other aspects of your car including lights. I knew that my parking lights were burned out, but they indicated that all was good. I pointed this out to my service guy and all he said was "well, i guess that's a trust issue." I pressed on it and requested to speak with the manager who stated "what do you want me to do about it." This is not how you treat customers, especially because trust is such a crucial issue with your mechanic. No apology, no suggestions by them on how they can re-earn my trust. I'm definitely never coming back here because of these two. The lone positive was that the shuttle service guys were really nice guys. More

Anthony was AWESOME! He was very eager to help me and provided me with excellent personal attention. He took diligent notes of all the problems I reported and personally made sure each one was addressed. provided me with excellent personal attention. He took diligent notes of all the problems I reported and personally made sure each one was addressed. He always greeted me kindly and kept me informed every step of the way. He never pressured me into purchasing anything that he felt wasn't necessary. He offered clear explanations of how the problems may have originated and credible reasoning for each of the recommendations made by the technician. For such a new employee, he sure seemed to have the swing of things. I always felt like my vehicle was in good hands. The service experience was so convenient that I would recommend this dealership to anyone looking for top-notch quality and service. More

This dealership takes sleeze to a whold new level. There are many other reputable Volvo dealers in Pennsylvania and Maryland that will give you a fair deal and not pull the tricks that Union Park trie There are many other reputable Volvo dealers in Pennsylvania and Maryland that will give you a fair deal and not pull the tricks that Union Park tried to pull on me. I would never go back to Union Park. We ended up buying our car from Annapolis volvo at a better price. More