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Came into dealership with Altima, Outlook, Camry, & Accord in mind with no strong loyalty toward any of the 4. Mike McDaniel was the Union Park sales person I dealt with. I ended up buying a 2011 EXL Accord in mind with no strong loyalty toward any of the 4. Mike McDaniel was the Union Park sales person I dealt with. I ended up buying a 2011 EXL V6 and I know the reason why had to do with having Mr. McDaniel as my sales person. He was very knowledgable about the specific car I was interested in. He was not pushy nor did he try to steer me to any other vehicle when I was having some doubts about the final pricing. I came in with pricing information form various Internet sites including Consumer Reports. Unlike other sales people I've had experience with, Mr. McDaniel never brought up any negative comments about the information I was bringing. His level of respect throughout the process kept me at the dealership. It was only 2 days from the date that I saw the car I wanted to driving off the lot with that car at a negotiated price I was content with. I've purchased 2 other Accords from Union Park in the past 15 years or so; the level of service provided by Mr. McDaniel was a cut above. I would strongly suggest if you consider Union Park as a potential dealer that you specify Mr. McDaniel as your sales person. He'll make the whole process relatively painless. More

Anthony was very nice, I had to wait for my car for about 2.5 hrs...which was expected. every so often Anthony would come over and explained what they currently working on and how much longer it would be. ve 2.5 hrs...which was expected. every so often Anthony would come over and explained what they currently working on and how much longer it would be. very refreshing to be treated so nicely. i usually buy audis but i now am loyal to bmw More

Andy is AWESOME! I purchased my third BMW in September. Soon after I bought it, I noticed an annoying rattle that I was unable to fix. When I took my car in recently for my first serivce, I let the service Soon after I bought it, I noticed an annoying rattle that I was unable to fix. When I took my car in recently for my first serivce, I let the service department know about the noise. When I arrived to pick up my car, they told me they were unable hear the noise I described. The service person told me that five different people drove my car and did not hear the noise either. So I got in my car and left. As soon as I pulled out of the dealership, I heard the noise. I immediately returned to the dealership. I took a ride with the service manager and she in fact hear the same noise. She asked Andy to drive my car and see if her could locate the noise. Andy was very nice. He spoke to me and asked if I would give him a little time to look at the problem and after about 30 minutes, he located the noise and fixed it. Andy went the extra mile to locate and fix the noise. Not to mention the fact that I was the last person in the service department on Friday evening. He made every effort to make sure I was happy and did not have to return to the dealership to have it fixed at a later date. Service and people like Andy are the reason I have purchased three BMW's. Great job Andy and thank you!! More

I went into Union Park with 2 other people. They were the ones looking for information and I walked out with my new CR-V. Mike was very pleasant, informative and a pleasure to work with. Friendliness is the ones looking for information and I walked out with my new CR-V. Mike was very pleasant, informative and a pleasure to work with. Friendliness is the norm at Union Park. I feel that Union Park gives a very open and honest deal.I am a new Honda customer and plan on being one for a long time. Thanks Mike! More

I have lived in Wilmington, DE for 50+ years and have purchased a lot of cars in the area, including two Hondas in the '80s and '90s. I was NEVER able to get a good deal from Union Park and wound up buyi purchased a lot of cars in the area, including two Hondas in the '80s and '90s. I was NEVER able to get a good deal from Union Park and wound up buying them from other dealers. So this experience was a pleasant surprise. I don't like to haggle. The dealership cut right to the chase and gave us what I consider a very good price on a top-of-the-line Honda Accord EX-L with no haggling. Mike McDaniel is one of the most pleasant car salesmen we've ever dealt with. More

I needed several items to be repaired, so they needed to keep the car a few days, including a complex repair to replace and re-program my TCU to make my iPhone connect to my BMW 328 Bluetooth. Anthony wa keep the car a few days, including a complex repair to replace and re-program my TCU to make my iPhone connect to my BMW 328 Bluetooth. Anthony was friendly and easy to deal with, he did a very conscientious job of documenting, in detail, the items that needed repair, proactively kept me informed of progress 2x per day, and followed-up to make sure all items were addressed. Andy showed enthusiasm and met with me personally when services were done to explain the work that had been completed and make sure everything was right. He even came out to the front parking lot and installed my new Delaware license plate when he learned I had just picked up my new tag. What great a duo to deliver awesome customer service! Union Park Services has come along way, thanks to the efforts of people like this who show that they really do care about the customer… More

I brought my 328i to Union Park for a connection issue with my radio and Bluetooth. They provided me a courtesy vehicle and told me that the problem would likely require them to hold the car for the weeke with my radio and Bluetooth. They provided me a courtesy vehicle and told me that the problem would likely require them to hold the car for the weekend. However, George called me within hours of dropping it off to say that Andy fixed the problem. Upon my arrival, Andy sat in my car and made sure that my phone paired with my radio, and when it didn’t, he relentlessly worked to address the issue – an issue that turned out to be with my phone. He worked his magic and fixed that too! The only downside was that I had to turn in the convertible courtesy vehicle before I had a chance to drive it with the top down. Thanks Andy. More

After a friendly greeting from the staff at Union Park, I was quite impressed with the level of professionalism displayed from every staff member that I dealt with during my time in the dealership. There wa was quite impressed with the level of professionalism displayed from every staff member that I dealt with during my time in the dealership. There was never any pressure to make a decision and I was extremely happy with the customer service I received. While I was initially nervous to make a new car purchase, I walked away with a great price and an enjoyable experience. More

Mike and the Honda team were very helpful, honest and expressed genuine interest in my car buying needs. I tell everyone to go see Mike. Honesty, and reliability is key when it comes to buying a car. expressed genuine interest in my car buying needs. I tell everyone to go see Mike. Honesty, and reliability is key when it comes to buying a car. I had received a better quote at Toyota but because Mike was so honest and nice I went with Honda because I trusted him more. With Mike I didn't feel like he was trying to take advantage of me. I think everyone would agree with me and say that your going to be more attracted to an offer with someone you trust then someone you don't. So thanks Mike! More

Incredible professionalism, willingness to make my repairs and service convenient for me. Honesty about costs and time of repairs. My family and I have owned BMW's for as long as I can remember,being repairs and service convenient for me. Honesty about costs and time of repairs. My family and I have owned BMW's for as long as I can remember,being new to Delaware i cannot tell you how happy I am that I chose Union Park. I have had 3 or 4 dealings with Christine and the staff of the service department, and am thoroughly convinced that when it comes time to purchase my new vehicle, it will be from Union Park BMW. Thank you for an unusually pleasant experience from a dealership. More