United BMW

Asked United BMW to install a suspension upgrade kit on a new 2011 BMW. United BMW only installed half of the parts. The parts they did install were installed incorrectly. They rounded-off a few bolts new 2011 BMW. United BMW only installed half of the parts. The parts they did install were installed incorrectly. They rounded-off a few bolts. A four wheel alignment performed as part of the installation was massively hosed up. United BMW said that they sold me a different suspension that did only contain half of the parts, but cost the same amount of money. The service invoice cited the BMW part number of a product United BMW advertised prominently featuring the missing parts. The service invoice stated the missing parts had been installed. United BMW asked for another $1,500 to complete the suspension upgrade with all the required parts. United BMW insisted the four wheel alignment was done correctly even though toe-out was massively out of spec on all four wheels, and there was a 6 degree difference in camber between the two rear wheels. More

I recently had work done on my 2004 X3 and was given a quote. While I have never had a problem with this company's service, Derek Mugge, of this company "repeatedly" lies to customers for the sake of a d quote. While I have never had a problem with this company's service, Derek Mugge, of this company "repeatedly" lies to customers for the sake of a dollar. Over the phone, Derek quoted a price of $348 for "six" ignition coils. When I got the receipt, it showed that I was only given "three" coils...yet I was still "charged" for three. When I asked for my money back, Derek said he could change the invoice to reflect that I got six coils! Ridiculous! He then said he could show me the old coils and prove they actually put six coils in! (as if I would know that the coils he was showing me were previously in my vehicle!) This isn't the first time this company has tried to rip me off...but it is the last! Do Not Use this company! They will surely steal your money! More

Until recently, I was generally happy with their service, but things seem to be taking a turn for the worse. For example, the highlights of my last service appointment (for a factory recall item) included an but things seem to be taking a turn for the worse. For example, the highlights of my last service appointment (for a factory recall item) included an "upgrade" to my navigation/entertainment display software that was not asked for and definitely not appreciated (it now looks TERRIBLE), and a new $25 fee for a "loaner" car (not disclosed in advance - just added to my bill). This second item really concerns me - one of the big sales pitches I received from them was the benefit of being a BMW owner was free loaner cars! I spoke with their service manager about it, and he claimed that this was something that BMW "forced them to do". I doubt that very much, though I do plan to follow up with BMW North America on that one. My guess is that I will be adding another concern - dishonesty. My advice - if you're willing/able to spend the money, buy a BMW - they are great cars - but find a different dealer for service. More

After dealing with Global, United Roswell is like a breath of fresh air! It is difficult to get the service people on the phone when I call, but they usually call back in a reasonable amount of time. breath of fresh air! It is difficult to get the service people on the phone when I call, but they usually call back in a reasonable amount of time. They always offer me coffee/bagels when I arrive to drop my car off for service, and though they don't always have a loaner for me, they are more than willing to drive me to and pick me up from work when my car has to stay for service or rent me a vehicle if they cannot. The service is expensive - it is a dealer, after all - but at least I'm treated as though I own a BMW! I will probably purchase my next BMW from United Roswell. Thanks, United! You've restored my faith in dealer service! More

Purchased a 2004 M3 from United of Roswell recently. Took delivery of the car at the BMW Performance Center in South Carolina, so the dealer didn't actually deliver my car. They basically just took the Took delivery of the car at the BMW Performance Center in South Carolina, so the dealer didn't actually deliver my car. They basically just took the order and collected my money. My salesperson (Steve Maguire) deserves a score of "5" -- great guy, very friendly, very honest and upfront, doesn't use high pressure sales tactics. I thought the dealership itself was good but not outstanding. They made a couple of minor mistakes with my paperwork, and their "F&I" people were kind of pushy (gave me the hard sell for LoJack, Clearbra, etc.) Just got the car so I can't comment on their service dept. yet. More