Back

Unity Chevrolet Cadillac of Newburgh

Newburgh, NY

3.2
297 Reviews

800 Auto Park Pl

Newburgh, NY

12550

Directions

By Type

Showing 297 reviews

June 30, 2023

I wanted my HHR light bulb replaced. I tried to do it myself without success I was shocked with the $157.00. Charge. I will go to Advanced Auto next time. What a ripoff especially fo More

by dntpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken White Service Rep
Jul 03, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

It's disappointing to receive this feedback, but as we do our best to keep our prices fair and competitive within the current market, we will keep it in mind. If there's anything else you'd like to add that might help us here, please reach out. Thank you, Customer Care Team - (877) 811-9330

June 07, 2023

Jordan and Jeremy went way out of their way to get me in a beautiful new Equinox. And talk about above and beyond, I even got grilled cheeseburgers. Love them and HIGHLY recommend. More

by Snowball
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Vazquez
Jun 07, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

We're overjoyed Jordan and Jeremy went the extra mile to assist you! It's also wonderful to hear you appreciated the cheeseburgers. Thanks for all your support of Unity Chevrolet of Newburgh. Enjoy your new Chevrolet Equinox!

June 03, 2023

Purchased a Silverado 1500 Lt with 4500 on it had the extra coverage on it . Traded it in at different Dealer and went to cancel extra coverage with Unity Chevrolet and they won't do it. Been back 2 time More

by ltroutking
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon Barton
Jun 16, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

We strive to deliver a seamless experience, and we're very sorry for any inconvenience you've encountered regarding our warranty policies. We would like to do what we can to sort things out here and improve your experience. We won't be able to locate your contact information without a full name, so please reach out to us directly when you have a moment. Thank you, Customer Care Team - (877) 811-9330

May 31, 2023

Never buy a car from this place. Between the young receptionist being nasty to the sales manager Danny being so rude . I went to buy a new car they were unprofessional. The sales ma More

by md6317735
Recommend Dealer
No
Employees Worked With
Danny meyer
May 25, 2023

We had agreed to a price for a used vehicle and sent in our credit card info to put a hold on the car. Two days before we were supposed to pick it up we were informed the car "was sold and is no longer av More

by TimM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Al, Jon Barton
Jun 20, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Tim, we are sincerely sorry for the mix-up with the paperwork sent to you and that the vehicle you were interested in was sold during this time. This is not the high standard we strive to offer, and while mistakes happen, it's unfortunate that this cost us your trust and business. We understand your frustrations and will use this feedback to help us improve our attention to detail. If there is anything else we can do to help, please reach out. Thank you, Customer Care Team - (877)-811-9330

May 15, 2023

Brought Suburban in for AC repair. Vehicle seemed to get lost in the mix? Vehicle scheduled for a Thurs morning service, for 1.5 days the Service admin staff could not identify it’s More

by Bob Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken. , Jon Barton
May 16, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Bob, we are sorry to hear about the inconvenience and confusion you experienced with the service for your Suburban. We always aim to provide prompt and efficient service to our customers, and it appears we fell short in your case. We would like to speak with you further about what happened so that we can take steps to ensure this doesn't happen again in the future. Please give us a call at your earliest convenience. Thank you, Customer Care Team - (877)-811-9330

May 16, 2023 -

Bob Ryan responded

To follow up. My AC unit functioned well for about the first 24 hours and then started blowing warm air again after a service a couple weeks ago. My understanding was the system was checked for leaks (none found) and frion aded. I’m bringing the Suburban back in Friday morning, 19 May for follow up. I think the admin glitch on the initial service was that a service provider or mechanic was simply not initially assigned at the designated service day/time. Respectfully. Bob Ryan US Army (Ret)

May 02, 2023

Humm what can I say! Dropped my car off on a Wednesday afternoon with a blinking check engine light. Asked that the vehicle be looked at. Only work I authorized was an More

by cedwards3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Barton
May 09, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

We are extremely sorry for the poor experience you had with us, and we apologize for any inconvenience caused. Our goal is to deliver timely, communicative service, and we understand your frustration with our missing the mark. We take this feedback seriously, and we'd appreciate the opportunity to address your concerns and see if there's anything we can do to help here. Please give us a call at your earliest convenience so we can make things right. Thank you, Customer Care Team - (877)-811-9330

April 22, 2023

Everyone was very good. Kudos to Al and Jeremy for their patience with me during and after the sale More

by marykayfurman2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al
Apr 24, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Thank you so much for reviewing Al and Jeremy! All of us at Unity Chevrolet of Newburgh appreciate your business!

April 14, 2023

It took over a week of going back and forth via email, text and phone calls just to get a trade estimate and then when I finally got one, it was 10K below Kelly Blue Book's lowest value for the car. I do More

by Brett
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Denise
Apr 19, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Brett, I am sorry to hear that you had a frustrating experience with our team. It is never our intention to waste our customers' time, and I apologize for any miscommunication that may have occurred. If you would like to discuss your concerns further, please do not hesitate to reach out to us. Thank you, Customer Care Team - (877)-811-9330

March 26, 2023

Service writers r was polite and very knowledgeable get me in and out in about 45 minutes for an oil change More

by Mac
Recommend Dealer
Yes
Employees Worked With
Bobby Llierter
Mar 27, 2023 -

Unity Chevrolet Cadillac of Newburgh responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Unity Chevrolet of Newburgh team. Drive safely, and we hope to see you back again down the road!

...
4
...