Universal City Nissan

I bought my new 2009 Nissan Altima Coupe here at the end of April, and as soon as I drove the car off the lot there was a problem with the steering wheel. While they were trying to get it right they tore th of April, and as soon as I drove the car off the lot there was a problem with the steering wheel. While they were trying to get it right they tore the leather on the steering wheel, greased up the inside AND HIT THE BACK OF IT WITH A GOLF CART! Yes they did fix the damage on the back after 3 WEEKS OF xx! They then offered to pay one month of the car payment and give me a free detail. Who's going to pass that up right? So I let them do it AND THEY PUT BUFFER SWIRLIES IN THE DRIVER SIDE DOOR FROM PUSHING TO HARD WHEN THEY WAX IT! So now it's July 8th I've had my car for over 2 months and it's still NOT right. I have pretty much given up on it as they NEVER RETURN MY CALLS!!!! I will fix my $24,000 "Brand NEw" car on my own CUZ I WILL NEVER NEVER NEVER LET THEM TOUCH MY CAR AGAIN! LOVE MY NISSAN! HATE UNIVERSAL CITY NISSAN! More

Sammi - the sales rep only cared about his survey. I wanted to buy a black car kept pushing a grey one. Totally incompetent about the car. Only concerned with what kind of job I have. Susie- Had to wanted to buy a black car kept pushing a grey one. Totally incompetent about the car. Only concerned with what kind of job I have. Susie- Had to re write the contract 5 times, wrote up the paperwork for a 2 door I drove/bought 4 door argued with me that I had in fact been in a 2 door. Had to listen to her talk about her inept parenting for 3 hours and at the end of the day the contract was still wrong and had to go through his all over again 3 days later. and once again at 3 months later. They did not install my alarm, came in 3 times at their request and was told alarm guy is on vacation.. DO NOT GO THERE THEY HAVE NOOOOOO CLUE AS TO WHAT THEY ARE DOING More

I have not even been to the dealership yet and wanted to get a quote through e-mail. The first time I requested a quote, I received a confirmation that they received it, but did not receive a price the fol get a quote through e-mail. The first time I requested a quote, I received a confirmation that they received it, but did not receive a price the following day or week. The second time around I requested a quote and received a price then replied back wanting more info which I did not get. So I decided to call and the guy said he would take my info down and give me a call back within the hour (which never happen). A few weeks later, I called back again wanting info which the person took down my info again and said she'll call me back. That person never called me back so I called them back only to find out she had left for the day. The next day I get a call from her which she still did not provide me any prices wanting to know what trim and features I want. I mention to her Iwould not be able to answer my phone since I would be at work and cannot answer my cell phone so she said she would e-mail me which I never received (I even checked the spam filter). So if you have the patience to deal with them go ahead. Supposely they have good deals, but I guess I will never know for sure. More

These people are xxxx. They pull bait and switch during negotiations and are in fact terrible at what they do. It took me 5 hours to pay for a car outright, no loans or anything. I'll never go back. They'r negotiations and are in fact terrible at what they do. It took me 5 hours to pay for a car outright, no loans or anything. I'll never go back. They're xxxx and they don't honor what they offer. They said my oil would be included for free with the warranty. Of course, this was untrue. Terrible. Despicable. Wrong. Go elsewhere- and not to Glendale Nissan, it's the same owner, and same kind of service. More

Recommend Universal City Nissan??? Absolutely not! In 1983 when living in Atlantic City NJ I purchased my first Nissan...a Pulsar...at Admiral Nissan...a very good dealership. In 1987 I bought a 200SXse 1983 when living in Atlantic City NJ I purchased my first Nissan...a Pulsar...at Admiral Nissan...a very good dealership. In 1987 I bought a 200SXse coupe from them and held onto it for 10 years...it was a VERY good car. I had moved to LA in 1995 and towed it west with me. When Nissan announced the end of the Z...and being very happy with my 2 previous Nissan's...I decided to splurge and honor the ending of the Z era. But in the process with dealing with Universal City Nissan I was lied to AND overcharged... for a 1996 Nissan 300ZX model. It was still new...with only 74 miles on the car...cuz it was an "Ad-car". The car was negotiated to a price of $32,000, but by the time I drove it off the lot, the price was $39,000. That was May 1997. Everybody was being told this car would become a collectable because NISSAN wasn't making anymore Z cars after 1996! xxxxxxxx! A few years later...in 2002...they brought it back! The 350Z! And that costs LESS than the HYPED up/year old vehicle I bought in 1997. Nissan knew a Z car would make a comeback...xxxx they already had it on the drawing boards for years. OK...The last laugh. When was the last time you saw a Z car on the street...on a daily basis? It's biting them back in the butt and they deserve it. And Universal was just as complacent in this...one of the salesman who was working me had been fired before I signed the contract. He said the Z car was going to come back, but I thought it was just sour grapes. Well he was right! So now Universal City Nissan has lost me as a customer! AND...Nissan has lost me as a customer...FOREVER! More