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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
207 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 207 reviews

November 21, 2025

I scheduled a late appointment so that it would get done quicker. I got a message asking me to come in earlier because they weren't busy. I did that and was told when I got to the dealership that it was goi More

by amy.quance
Recommend Dealer
No
Employees Worked With
Julio
Report | Print
Nov 27, 2025 -

Universal GENESIS responded

Amy, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 21, 2025

Very knowledgeable and presented high customer service He asked me the right question to have the best experience at the dealership More

by Abdessamad.msellek
Recommend Dealer
Yes
Employees Worked With
Julio feliciano
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Dec 22, 2025 -

Universal GENESIS responded

Here at Universal Genesis, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 21, 2025

The experience was very nice. Upon concluding the service appointment, I noticed that tire pressure was overlooked as part of the service. Otherwise, everything was good. More

by louiebisono
Recommend Dealer
Yes
Employees Worked With
I believe it was Ms. Pimentel
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Dec 22, 2025 -

Universal GENESIS responded

Louie, Thanks for sharing your thoughts about your service experience with Universal Genesis. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 21, 2025

The dealership was excellent I was happy and I appreciated all the time that was spent with my car More

by JETELVE
Recommend Dealer
Yes
Employees Worked With
Diana
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for choosing Universal Genesis! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 20, 2025

Price for basic services are clearly exorbitant and a rip off to Hyundai customers. I left for the second time in six months to seek an alternative service provider. More

by stanleyhawthorne
Recommend Dealer
No
Employees Worked With
I don't remember. Price for basic services are clearly exorbitant and a rip off to Hyundai customers. I left for the second time in six months to seek an alternative service provider.
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Nov 24, 2025 -

Universal GENESIS responded

Stanley, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

November 20, 2025

Muy mala atención y mal servicio, llevé mi carro a hacer un mantenimiento y desde entonces ya no enciende. More

by cristiancintra1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

Universal GENESIS responded

Cristian, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

November 20, 2025

Good costumer service I will recommend universal Nissan for next service and maintenance in the future More

by amoralea
Recommend Dealer
Yes
Employees Worked With
Maria
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for choosing Universal Genesis! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 20, 2025

Courteous and fast seem very professional I would definitely recommend the services at the dealership More

by jbtoldya
Recommend Dealer
Yes
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 20, 2025

Great service from Jose Valenzuela. In and out quick so happy with everyone at the dealership More

by raysary12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valenzuela
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

Waited an extra 2 hours after vehicle was ready since rep in charged never notified me. Considering taking business somewhere else due to time and communication management. More

by josepserc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth service maintenance
Report | Print
Nov 22, 2025 -

Universal GENESIS responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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