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Universal GENESIS
Orlando, FL
1,394 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,396 reviews
November 07, 2026
Very good experience overall. Elizabeth was very attentive. Ask me about the issue. Also, told me about the app so I can see the updates in my car. This is a very good thing. Like Elizabeth was very attentive. Ask me about the issue. Also, told me about the app so I can see the updates in my car. This is a very good thing. Liked! Thank you! More
by Jose Jimenez
Verified CustomerEmployees Worked With
Elizabeth Pimentel was Awesome.
November 06, 2026
I scheduled my appointment a month before my warranty expired, spoke with a maintenance supervisor who told me that my 10k check up would be free so long as it was scheduled in October. I scheduled it fo expired, spoke with a maintenance supervisor who told me that my 10k check up would be free so long as it was scheduled in October. I scheduled it for October 31st and the system showed it was free, then was told I had to pay for it when I got there. More
by alexdiaz2k
November 06, 2026
Waltz kept me informed of my car service, every step of the way! Need more Services Rep like him!!! Keep it up Universal Orlando!!! the way! Need more Services Rep like him!!! Keep it up Universal Orlando!!! More
by Araceli.sandino
Employees Worked With
Waltz Welch...Super customer service!!!?????
November 06, 2026
Speedy service and kept informed always which is great . They do have great customer service They do have great customer service More
by parts61
November 06, 2026
I came in for an oil change and needed a recall fixed. Carlos was transparent about the timing and cost. Although the service department was full, it did only take 5 hours. Carlos was transparent about the timing and cost. Although the service department was full, it did only take 5 hours. More
by Destany1208
Employees Worked With
Carlos Mejia
November 05, 2026
Great service and work. On time and prompt pickup. Will recommend and use again for sure On time and prompt pickup. Will recommend and use again for sure More
by Leo_gampa
