Universal GENESIS

Always professional Easy to work with and keeps me informed That's all #law Thank you informed That's all #law Thank you More

Great customer service Fast and reliable service every time. I like that they keep me informed about the service I was receiving time. I like that they keep me informed about the service I was receiving More

Me gustaría trabajar para ustedes y poder brindarle mi trabajo para aportar a la empresa trabajo para aportar a la empresa More

No communication on updates, despite multiple calls and texts. This was a second bad experience at this location with this exact same advisor. Will not be returning ever again. Not worth it. texts. This was a second bad experience at this location with this exact same advisor. Will not be returning ever again. Not worth it. More

Great experience he made a mistake and took care of it man of his word man of his word More

The Gold Standard! The excellence of service offered- and delivered- is one of the main reasons I bought my first Genesis. The excellence of service offered- and delivered- is one of the main reasons I bought my first Genesis. More

It is noted that the representatives tried their best to accommodate and assist. Appreciate their assistance. accommodate and assist. Appreciate their assistance. More

It's very welcoming. Miguel was courteous and professional. Explained everything in detail. The cafe was awesome. I didn't have to walk any where to get something to eat Miguel was courteous and professional. Explained everything in detail. The cafe was awesome. I didn't have to walk any where to get something to eat and the food was great More

I waited 3 hours for an oil change and a tire rotation. No car wash. No snacks and drinks, no charging stations. No car wash. No snacks and drinks, no charging stations. More

This dealership took three and a half hours to get my car to a mechanic to perform a diagnostic inspection for an intermittent oil leak inside my vehicle. During that time, the service writer did not make co to a mechanic to perform a diagnostic inspection for an intermittent oil leak inside my vehicle. During that time, the service writer did not make contact with me nor attempted to update me on the status of my vehicle. When I finally located the service writer, and asked him what’s going on, he stated to me that the mechanic just got the vehicle and was checking it. Five minute’s later he comes to me and says it was a steering column issue with the seals and that the entire steering column had to be replaced at a cost in excess of $3,000.00 dollars. I said to him, how does this diagnosis come about in just five minutes. The entire dash along with surrounding materials covering the steering column had to be removed in order to inspect it. I told the service writer to give me my car back. He went to get it in less than five minutes. Nothing seemed to have been touched around the steering wheel or anything of that nature. I know for a fact that my vehicle does not have hydraulic fluid in the steering column therefore eliminating the possibility of it being a problem with the steering column seals. I told him that it may very well be a problem with the Brake Fluid Master cylinder. No mention of that being an issue and absolutely no contact or communication from the mechanic on the status link provided. This dealership’s service department and personnel are failing their customers and discouraging me from purchasing another Hyundai from them. I will be taking my business elsewhere. More