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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
207 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 207 reviews

November 19, 2025

Dealership with poor customer touch They are quick to sale you a car but horrible customer service after the deal is closed. More

by Yariliz Falcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collins
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Nov 22, 2025 -

Universal GENESIS responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 19, 2025

I waited there for 6 hours and no one told me how the progress was. After 6 hours, I went out and saw my car there, and no one told me that it had been repaired or not. More

by 57938181
Recommend Dealer
No
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Nov 23, 2025 -

Universal GENESIS responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 19, 2025

I got my car back after having it diagnosed and they wanted $2000 for ignition coil and spark plug replacement. When I got my car back, they had drained the new battery (bought it February of this year) More

by ttdouyon
Recommend Dealer
No
Employees Worked With
Elizabeth
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Nov 23, 2025 -

Universal GENESIS responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 19, 2025

They didn’t complete the service completely Change the battery and it’s taller and the bracket won’t fit and then left it like that More

by Dunblane3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Nov 23, 2025 -

Universal GENESIS responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 19, 2025

This dealership was fantastic I had a misaligned tailgate on Hyundai Sante Fe purchased in Florida. The manager and technicians were very helpful and solved the problem under warranty. Could not have asked More

by larryred626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager and repair tech
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Dec 22, 2025 -

Universal GENESIS responded

Thank you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Genesis. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

She provided the best customer service. I enjoy her help in getting my vehicle. I was very happy that she provided the best service and I really recommend her as an employee of the month wi More

by torrestriker16
Recommend Dealer
Yes
Employees Worked With
Genesis
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Dec 22, 2025 -

Universal GENESIS responded

Thank you for your comments! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Genesis. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

5 Great experience better than another Hyundai I have gone to in town Great and fast experience, better than another Hyundai I have gone to in town. More

by sdanderson.29
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

Routine service. Quick in/out. Routine service for oil change and tire rotation. Easy check in and service was done inside of an hour More

by Duffyj_1
Recommend Dealer
Yes
Employees Worked With
Victor
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Dec 22, 2025 -

Universal GENESIS responded

Thank you for taking the time to leave us a review! We're so happy to hear you enjoyed your time here with us. Let us know if there's anything we can further assist you with! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

Great Services sales persons like carlosRivera,Alex , Adrian and maritza are making that dealership great again.thank u all guys More

by Amilkar Muniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2025 -

Universal GENESIS responded

Thank you for choosing Universal Genesis, your feedback and rating mean a lot to us. We're glad we were able to help, Amilkar, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

Excellent work, answered all my questions. He was very diligent and provided me with an explanation of what they did to my car. More

by mpuerta69
Recommend Dealer
Yes
Employees Worked With
COLLIN PETGRAVE
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you. We are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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