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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
306 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
Contact Dealership

12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 306 reviews

November 27, 2025

Service advisor provided great customer service. Service was performed in timely manner. I will have my car service here again. More

by Wil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Himanshu Patel
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Nov 27, 2025 -

Universal GENESIS responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 27, 2025

Friendly experience services and customer service was excellent Complete service in a timely manner Also had my car washed and ready to go when I returned More

by Arteriab
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
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Nov 27, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

November 25, 2025

Service understaffed. Customer service needs improvement. Staff does not accomodate the client on various levels. Try to "sell" more service then neccessary. More

by smalott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa Riveria
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

November 25, 2025

Routine service was timely, on point and stress free. The staff was pleasant and knowledgeable in every way. More

by holly.gampa
Recommend Dealer
Yes
Employees Worked With
Ian Saitta
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for your glowing review! At Universal Genesis, making sure our customers are satisfied and find their perfect car is our top goal. We're thrilled to hear that Ian provided you with such a positive experience. It was a pleasure having you, and we truly appreciate your comments! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

A much better experience on this visit ad compared to my last visit. The service advisor communicated well, provided advice and stuck to his time guarantees. More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Camilo Rincon
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Nov 28, 2025 -

Universal GENESIS responded

Thank you for sharing your feedback. We’re sorry to hear that your visit didn’t meet your expectations. We’d like to address the issues you experienced and would appreciate the opportunity to discuss this further. Please send us a message with your contact information so we can follow up directly. Our goal is to ensure every customer leaves satisfied, and we regret that we fell short this time. Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

Drop off and pick up was fast and very easy. Fidel was very nice and professional. Waiting area and restrooms were very clean. Everyone at the dealer was very attentive More

by lynettemparavisini
Recommend Dealer
Yes
Employees Worked With
Fidel
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Nov 28, 2025 -

Universal GENESIS responded

Customer satisfaction is our #1 priority and we're so glad we could give you a great experience! We hope you love your new car! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

Efficient service with great communication from Brandon. Efficient service with great communication from Brandon. He recommended my future service needs so they weren't a surprise next time. More

by damoriae.graham
Recommend Dealer
Yes
Employees Worked With
Brandon Pino
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Nov 28, 2025 -

Universal GENESIS responded

Thank you, Damoriae, for your comments on our team! We appreciate it and hope you have been enjoying your car! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

The attention is excellent, but the for waiting to know what has the car, was 7 hour is horrible. More

by rrivera18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2025 -

Universal GENESIS responded

Here at Universal Genesis, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

Very professional, clean, and friendly environment. They were quick and kept me updated on the progress of my vehicle. More

by acquardb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Nov 24, 2025 -

Universal GENESIS responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal GENESIS. We look forward to having you as one of our valued customers for many more years to come!

November 24, 2025

Excelente servicio, muy atento y colaborativo el agente que me tocó, me enseño usos sobre mi carro y tenían café y galletas en la sala de espera. El periodo de servicio fue mucho mas corto de lo esperado. More

by Ivan Drpic Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camilo
Report | Print
Jan 08, 2026 -

Universal GENESIS responded

Thank you, Ivan, for choosing Universal GENESIS. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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