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Universal GENESIS
Orlando, FL
1,061 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,061 reviews
Verified Customer
September 02, 2026
Excellent evaluation during my early arrival. Follow up the maintenance and communication They explain all details related maintenance and future follow up. Follow up the maintenance and communication They explain all details related maintenance and future follow up. More
by Maceiro_3397
Employees Worked With
Mario and Fidel
September 02, 2026
The dealership had my car for over a month in the beginning a service advisor Lailani was taking care of me in which she was very communicative. Unfortunately, she was terminated from the company and beginning a service advisor Lailani was taking care of me in which she was very communicative. Unfortunately, she was terminated from the company and I did not get an update until she had reached out to me privately on Facebook messenger from there I contacted the dealership several times to only be spoken to by an AI bot, which is extremely unprofessional. From that I did not hear any communication until I reached out to corporate directly. They took my car in back in March April, in which the clutch actuator was replaced and had been leaking. They had given me the car back two days later to which it was not properly repaired I had to return the car again in which they had the car a month after. After they replaced it the first time I drove around the car for three months with a non-functioning transmission the technician did not perform proper diagnosis testing to further investigate the symptoms of the car. It wasn't until I brought the car in in late July early August to let them know that the Car had the same symptoms. They did a multi point inspection and they did not find any issues. Therefore they tried to send me the car back. I told them I would like to test drive in which I asked a technician to be present when doing the test drive the car express the same symptoms in which the Tech finally understood from being in the car in which they requested a transmission open approval were they then finally diagnosed the problem for having a transmission dysfunctionality. The final time that they had the car they had the More
by Ava.brandenburg14
Employees Worked With
Andres and Jorge
September 02, 2026
One sentence, they were excellent. The two gentlemen were knowledgeable and professional. They both gave me reassurance that the areas of service will be done and the communication was The two gentlemen were knowledgeable and professional. They both gave me reassurance that the areas of service will be done and the communication was amble and to the point. I was relieved that the job was done more quickly than first thought and I have no complaints. Thank you and hope to return in the future. More
by Hsuave3
Employees Worked With
Waltz and Richard. Thanks ????
September 02, 2026
Great Experience with Christopher Johnson on the lease of my 2026 Palisade. He was easy to deal with, had a quick response time, and accommodating with our needs. my 2026 Palisade. He was easy to deal with, had a quick response time, and accommodating with our needs. More
by ksparadis0430
Employees Worked With
Christopher Johnson
September 02, 2026
Waited 30min before my car was taken in although I was on time for my appointment, I requested a tire rotation and even inquired when I didn't see it in my invoice when Marissa called to tell me the car was time for my appointment, I requested a tire rotation and even inquired when I didn't see it in my invoice when Marissa called to tell me the car was done, and she assured me it was done. When I arrived and asked again to confirm she then said that I declined it when she offered it, which is NOT true, and even though I asked before I arrived, she made no attempt to correct her mistake. More
by palenach
Employees Worked With
Marissa Rivera
