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Universal GENESIS
Orlando, FL
306 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 306 reviews
November 19, 2025
I got my car back after having it diagnosed and they wanted $2000 for ignition coil and spark plug replacement. When I got my car back, they had drained the new battery (bought it February of this year) wanted $2000 for ignition coil and spark plug replacement. When I got my car back, they had drained the new battery (bought it February of this year) to the point that it needs replacing. I can't even turn the car on after I jump it. Now, there is a starter issue that was not there before as well. These new repairs and parts are going to cost me nearly $1000. More
by ttdouyon
Verified CustomerEmployees Worked With
Elizabeth
November 19, 2025
This dealership was fantastic I had a misaligned tailgate on Hyundai Sante Fe purchased in Florida. The manager and technicians were very helpful and solved the problem under warranty. Could not have asked on Hyundai Sante Fe purchased in Florida. The manager and technicians were very helpful and solved the problem under warranty. Could not have asked for better service. More
by larryred626
November 19, 2025
Waited an extra 2 hours after vehicle was ready since rep in charged never notified me. Considering taking business somewhere else due to time and communication management. in charged never notified me. Considering taking business somewhere else due to time and communication management. More
by josepserc
Employees Worked With
Elizabeth service maintenance
September 09, 2025
Amazing Staff, Great Customer Service, Quick and Easy Process. If you are interested in buying a Genesis you have to see Jennifer at Universal Genesis Process. If you are interested in buying a Genesis you have to see Jennifer at Universal Genesis More
by JC
April 16, 2020
Asked to be contacted and after 48 hours, no response. I wanted to buy a G80 and was told a person would contact me. I followed up twice and still nothing. Time to move on to another company. wanted to buy a G80 and was told a person would contact me. I followed up twice and still nothing. Time to move on to another company. More
by Mikevigh
Employees Worked With
Customer service text and web chat
