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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
565 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 565 reviews

November 21, 2025

Very knowledgeable and presented high customer service He asked me the right question to have the best experience at the dealership More

by Abdessamad.msellek
Recommend Dealer
Yes
Employees Worked With
Julio feliciano
Report | Print
Dec 22, 2025 -

Universal GENESIS responded

Here at Universal Genesis, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 21, 2025

The dealership was excellent I was happy and I appreciated all the time that was spent with my car More

by JETELVE
Recommend Dealer
Yes
Employees Worked With
Diana
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for choosing Universal Genesis! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 20, 2025

Great service from Jose Valenzuela. In and out quick so happy with everyone at the dealership More

by raysary12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valenzuela
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 20, 2025

Price for basic services are clearly exorbitant and a rip off to Hyundai customers. I left for the second time in six months to seek an alternative service provider. More

by stanleyhawthorne
Recommend Dealer
No
Employees Worked With
I don't remember. Price for basic services are clearly exorbitant and a rip off to Hyundai customers. I left for the second time in six months to seek an alternative service provider.
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Nov 24, 2025 -

Universal GENESIS responded

Stanley, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

November 20, 2025

Courteous and fast seem very professional I would definitely recommend the services at the dealership More

by jbtoldya
Recommend Dealer
Yes
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 20, 2025

Good costumer service I will recommend universal Nissan for next service and maintenance in the future More

by amoralea
Recommend Dealer
Yes
Employees Worked With
Maria
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for choosing Universal Genesis! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 20, 2025

Muy mala atención y mal servicio, llevé mi carro a hacer un mantenimiento y desde entonces ya no enciende. More

by cristiancintra1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

Universal GENESIS responded

Cristian, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

November 19, 2025

Great service Done Awesome service Done ? ? Yep ?? ?? ?? ?? ?? ?? ?? More

by lrod1466
Recommend Dealer
Yes
Employees Worked With
Collins
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Dec 22, 2025 -

Universal GENESIS responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Genesis. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

Always nice people. Friendly people except I had 4 salesman bugging me about trading my car. It was the worst visit in 6 years! More

by RDONES77
Recommend Dealer
Yes
Employees Worked With
Victor
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Dec 22, 2025 -

Universal GENESIS responded

We’re so glad to hear you had a fantastic experience at Universal Genesis. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

They didn’t complete the service completely Change the battery and it’s taller and the bracket won’t fit and then left it like that More

by Dunblane3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Nov 23, 2025 -

Universal GENESIS responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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