Universal GENESIS

The dealership is not very customer oriented they are in for the money. No willingness to negotiate the sales managers are arrogant and treat you like you are dumb The service department is slow compared to for the money. No willingness to negotiate the sales managers are arrogant and treat you like you are dumb The service department is slow compared to the Nissan side since the advisors are over scheduled with cars they don't have the time to return calls or listen to their customers. Andres did make an effort to provide guidance and was very helpful. Until this last visit I was going to the Nissan side for my oil change service since they seemed to care more about the customer service. But Andres did a great job and earned my business More

Honestly, the wait time was so long. It was ridiculous. I waited longer than if I were to order everything on my own. It was ridiculous. I waited longer than if I were to order everything on my own. More

I have enjoyed my interactions with sales (Miguel) and Ian in service Very pleasant and knowledgeable staff. Ian in service Very pleasant and knowledgeable staff. More

Thanks Great service and attention to the customer, every service well explained Friendly and thorough service well explained Friendly and thorough More

Good communication and experience Brandon was very communicative with my car check needs and the service was very fast communicative with my car check needs and the service was very fast More

Don't fix car even when my car still under warranty they have my car for one month they supposed to replace my motor and then call me to pick do not put oil on my car I have to make an emergency stop becaus have my car for one month they supposed to replace my motor and then call me to pick do not put oil on my car I have to make an emergency stop because oil light turn on we check the oil level and they give my car with no oil horrible services More

Lenni was very kind and courteous and expedited my Repair. She also was very informative as to all updates. Repair. She also was very informative as to all updates. More

Si hablamos de servicios son muy buenos sobre todo Juan Rincon un muchacho muy atento amable pero en cuanto al Sr Pablo de ventas es un ser egocéntrico súper desagradable atiende muy mal al cliente su arro Rincon un muchacho muy atento amable pero en cuanto al Sr Pablo de ventas es un ser egocéntrico súper desagradable atiende muy mal al cliente su arrogancia prepotencia y mala gestión de atención al cliente deja mucho que decir pase a buscar información acerca de un cambio de carro pero el fue muy inoperante la verdad no quiero saber nada más de la Hiunday el perjudica la marca More

Great Customer Service. My advisor, Mark Estefan, is an excellent service advisor. Quick and efficient. My advisor, Mark Estefan, is an excellent service advisor. Quick and efficient. More

Good communication great service Fidel was excellent with communication and kept me updated every step of the way. I appreciated that the dealership addressed my warranty concerns without dismissing them and communication and kept me updated every step of the way. I appreciated that the dealership addressed my warranty concerns without dismissing them and provided a loaner vehicle during the repairs. The front desk staff was friendly, helpful, and made the entire experience pleasant. More