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Universal Hyundai
Orlando, FL
4,267 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,267 reviews
June 22, 2017
Love it Best dealer ever... great costumer service, love it! They really know what are they doing. Have been one of the best experiences ever, i totally recom Best dealer ever... great costumer service, love it! They really know what are they doing. Have been one of the best experiences ever, i totally recommend Universal Hyundai More
by yeididiaz77
Verified CustomerEmployees Worked With
Carlos Garcés, Chris Cham
June 21, 2017
Happy Santa Fe owner Great experience. We actually approached Carlos for our purchase as he was very helpful in guiding us to where we needed to be in the Service Dept to Great experience. We actually approached Carlos for our purchase as he was very helpful in guiding us to where we needed to be in the Service Dept to drop off our Sonata. He was friendly,knowledgeable and really listened to our needs. Carlos even went out of his way to check on what may have been a silly thing to some but was deciding factor for our purchase. Would highly recommend Carlos and Universal Hyundai. More
by thebellsx3
Employees Worked With
Carlos DeJesus
June 21, 2017
Try and Relax and Enjoy the Experience Buying a car is both fun and stressful. Today's cars are expensive and represent a large part of out spendable income. They are complex and it can be Buying a car is both fun and stressful. Today's cars are expensive and represent a large part of out spendable income. They are complex and it can be daunting to come up with the combination of features and price that we can be comfortable with. Justin and the rest of the staff I net at Universal Hyundai did a great job of giving me information and alternatives so I could select the car I wanted. At every turn, they attempted to ensure I understood the options available, how the options worked, and the pricing options. When it was time to drive the car off the lot and into my life, they did everything they could to ensure I was happy with the car and with Universal Hyundai, I encourage anyone and everyone to stop by and give them a chance to show you their products and their customer oriented attitude. More
by gator.thornton
Employees Worked With
Jose Cepeda, Justin Matos
June 18, 2017
Great experience Great place to buy a car, best car buying experience that i ever had. The sale and finance team was extremely professional and helpful, i apologize fo Great place to buy a car, best car buying experience that i ever had. The sale and finance team was extremely professional and helpful, i apologize for not remembering their names. More
by dcushingberry
June 17, 2017
Great service Robert was great and has came through on everything promised. Robert was easy to talk to and very knowledgeable about all the different vehicles we lo Robert was great and has came through on everything promised. Robert was easy to talk to and very knowledgeable about all the different vehicles we looked at.Very pleased about our purchase and the service we received. More
by sklc78
Employees Worked With
Robert Stumpf
June 17, 2017
New car VIP service and very professional. Thor was Great to deal with and made the purchase so easy. Im very happy , and everyone are so Nice A++++ VIP service and very professional. Thor was Great to deal with and made the purchase so easy. Im very happy , and everyone are so Nice A++++ More
by ahmad.yousef
Employees Worked With
Thor Thorrisson
June 17, 2017
I had a very good experience !!! The experience With Universal Hyundia was a very pleasant one . My salesman Thor was extremely helpful, and very professional. He did everything to The experience With Universal Hyundia was a very pleasant one . My salesman Thor was extremely helpful, and very professional. He did everything to make it very enjoyable. More
by chickie.pearson
Employees Worked With
Thor Thorrisson
June 15, 2017
Friendly service The only thing that I say could be changed is the option of lease mileage. And also for the Genesis they need to start having the floor mats in the bu The only thing that I say could be changed is the option of lease mileage. And also for the Genesis they need to start having the floor mats in the building that I have to order them and wait. Took a week for my mats to get here More
by detroitomega62
Employees Worked With
Chris Cham
June 15, 2017
Excellent service Had no complaints. The staff was friendly and helpful. I told them I was just looking, and I would let them know if I needed them. They respected w Had no complaints. The staff was friendly and helpful. I told them I was just looking, and I would let them know if I needed them. They respected what I said and were helpful when I decided to purchase. More
by emata1957
Employees Worked With
Luis Martinez
June 14, 2017
3 hr wait for defective windshield exam 9 eight inch permanent squiggles in windshield could not be seen by Mr. Ortiz and 3 certified technicians. Easily detectable by Kareem when he brought 9 eight inch permanent squiggles in windshield could not be seen by Mr. Ortiz and 3 certified technicians. Easily detectable by Kareem when he brought my car. Kareeml needs promotion as he has better vision than some who work there. Can't wait to turn in this leased car. More
by Diana Feldman
Employees Worked With
Gilbert Ortiz
