Universal Hyundai

Technician Toby. Creech did terrible work on my car. Broke my car Hyundai sonata 2022. Creech did terrible work on my car. Broke my car Hyundai sonata 2022. More

took my 720 oil change appointment said it would take 2 hours showed up 1.5 hours later and everyone was gone and my key was no where to be found to this date ,no manager contact and they have not returned hours showed up 1.5 hours later and everyone was gone and my key was no where to be found to this date ,no manager contact and they have not returned my key. Also said they would be rotating the tires and i know they lied because i marked the tires before arrival More

I am beyond disappointed with the service I received at Universal Hyundai Orlando. Our Hyundai Santa Cruz has only 5,038 miles on it and is practically brand new. Around 11:30 a.m., the front driver's s Universal Hyundai Orlando. Our Hyundai Santa Cruz has only 5,038 miles on it and is practically brand new. Around 11:30 a.m., the front driver's side caliper locked up while we were traveling. After a local mechanic confirmed no local dealerships, including Universal Hyundai Orlando, had the part, we were directed to Universal Hyundai Orlando because the caliper was under warranty and we could get a rental car while waiting for the part to arrive. When we arrived, we immediately explained our situation to Micheal in the service department. We told him we were traveling, over four hours from home with a 2-year-old, and on our way to Kansas for my grandmother's funeral. Given the circumstances, we expected clear communication and reasonable customer service. We were told they needed to confirm the issue was warranty-related and then would provide a rental vehicle. I again explained that the mechanic had already confirmed they did not have the part, so it should be a quick determination. We were told it would take a couple of hours and were even offered a Lyft so we could leave while they checked it out. We went to Gatorland and waited for a call or text. Three hours later, we still had not heard anything, so we returned to the dealership. At that point, we were told our vehicle was "next in line." Another hour passed with no update. I asked to speak with a manager because Micheal was clearly just placating us. That is when we were directed to Pablo V. He said he would look into the situation, but I watched him spend roughly 45 minutes walking around before eventually going outside. He never returned with an update. After nearly six hours of waiting, I went outside myself to ask if we could simply get a vehicle and leave. Pablo V. was outside speaking with Micheal and told us he was not even sure the vehicle would be looked at that day because we did not have an appointment. This was the first time anyone had mentioned that possibility. I reminded him that we had explained our situation when we arrived--that we were traveling to Kansas for my grandmother's funeral and had nowhere to go until we received a rental vehicle. His response was to laugh and tell me that rental cars could not be taken out of state. At that point, all I could think about was the six hours we had wasted waiting on information that could have been communicated much earlier. Had anyone been honest with us from the beginning, we could have secured our own rental car at 1:00 p.m. Instead, we sat there all day with no meaningful updates. After that interaction, I asked one of Pablo V.'s colleagues for his business card because I intended to include him in this review. About 30 minutes later, Pablo V. came over and asked why I wanted his card. When I explained my frustration, he told me he was sorry that I had "interpreted his actions wrongly," effectively blaming the customer instead of taking responsibility. What made the conversation even more frustrating was that he then informed me he was not even the manager of the service department and could not really help with the situation. Had I known that from the beginning, I could have gone directly to the appropriate person instead of wasting more time. We finally left Universal Hyundai Orlando at 8:00 p.m. in a rental car that we had to pay for ourselves. Vehicle problems happen, and I understand dealerships get busy. What I do not understand is the lack of communication, the wasted time, and the dismissive attitude we experienced from Pablo V. and the staff. A nearly brand-new Hyundai Santa Cruz with only 5,038 miles should not have experienced a caliper failure, and customers dealing with an unexpected breakdown while traveling to a family funeral deserve far better treatment. We lost over eight hours, are now a day behind schedule, and still left paying for our own rental car. This was one of the most frustrating customer service experience More

Quick and easy process but there were no alternatives forms of payment therefore I had to pay an excessive fee on top of the down payment forms of payment therefore I had to pay an excessive fee on top of the down payment More

Son unos estafadores no vallan arreglar carros ahí son unos estafadores fui con un problema yy no me lo resolvieron unos estafadores fui con un problema yy no me lo resolvieron More

I am extremely disappointed with my 2026 Hyundai Palisade Calligraphy. This is supposed to be a top-of-the-line family SUV, but my experience has been nothing but stressful and unacceptable. My vehicle d Calligraphy. This is supposed to be a top-of-the-line family SUV, but my experience has been nothing but stressful and unacceptable. My vehicle developed a transmission problem after just 3 months of use and with only 2,800 miles on it — on a brand new car. That alone is already extremely concerning. My vehicle then sat at the dealership for over 30 days due to this issue. To make matters worse, when I finally got the car back, it was returned in terrible condition. The interior was dirty, the steering wheel — which is light grey — was covered in black grease from mechanic hands, and there was a strong, unpleasant smell inside the car. After keeping my vehicle for over a month, they couldn’t even do the bare minimum of returning it clean and properly cared for. Then, the very same week I got the car back, news broke about a safety recall involving the rear power seats — the same model I own — after a tragic fatal incident involving a child. As a mother of a young child, this was extremely disturbing and made me lose even more confidence in this vehicle. I have only owned Honda vehicles in the past, and I deeply regret switching to Hyundai. The salesperson assured me that Hyundai was an extremely safe and reliable brand, but my experience has been the complete opposite. Between serious mechanical issues, poor service, and now major safety concerns, I regret this purchase. This is not what you expect from a brand-new vehicle, especially one marketed as a premium family SUV. I would not recommend this car, especially for families with young children. More

I like the Hyundai vehicles, but in this actual lease, I didn’t get the total information! didn’t get the total information! More

This is for the service side of things. DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite ca DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite calling every day just trying to figure out what is going on. The employees work hard but it seems there is no training and when a problem comes up they just say they will call you later and nothing. This has been the WORST experience I have had while getting my car serviced. This entire thing has been nothing but a headache and all i wanted was a phone call explaining what was going on. I don't see why that is so hard. The communication here is terrible. More

I brought my 2024 Palisade to Universal Hyundai (Orlando) on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from Atlanta on July 26 to pick it up. Once home, I discovered serious issues caused by their negligence: • Broken hood release lever • Radiator coolant cap left open (all coolant leaked) • Windshield washer not working I had to tow the car to Rick Case Hyundai in Duluth, GA, and pay $260.74 out of pocket. The service advisor at Universal promised reimbursement, but weeks later, I’ve received nothing. This dealer showed careless work, no responsibility, and zero follow-up. I strongly recommend avoiding Universal Hyundai in Orlando. More

DO NOT do business with Universal Hyundai Genesis. This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, and just 7 months later, the same engine they installed completely failed. They refused to take any responsibility for their shoddy, rushed repair. When I took the issue to Hyundai Corporate, they also refused to help—claiming they could only “get answers” from this same dishonest dealership. The truth is, neither this location nor corporate cares about customers or standing behind their work. Because of their negligence, I was forced to buy another vehicle. And to make matters worse, the salesman here took advantage of my urgent situation—pressuring me into a deal where I’m paying nearly $60,000 for a car worth around $25,000. This was pure exploitation at a vulnerable time. Universal Hyundai Genesis does not operate in good faith. They cut corners on repairs, sell cars at outrageous markups, and take advantage of people who need help. If you value your time, money, and safety, stay as far away from this dealership as possible. More