Universal Hyundai - Service Center

I was having an issue with my Hyundai genesis where my hazard lights would come on randomly and couldn’t be turned off by pressing the hazard switch or turning the car off. They could only be turned off b hazard lights would come on randomly and couldn’t be turned off by pressing the hazard switch or turning the car off. They could only be turned off by unplugging the fuse that sends the current to the headlights and hazards. I called Universal Hyundai to set up an electrical diagnosis for my issue. I dropped the car off Monday April 1st and was quoted 5-6 hours to get a possible solution. I had to call at the end of the first day to get an update on my car because no one had reached out and was told it hadn’t even been seen by a technician. I called on the second day and was told the same thing. I called again on the third day and was told it was being looked at but was taking a while. I called on the fourth day and was told the same thing. Finally on the fifth day they reached out to me with a solution to spend $1,670 plus tax to replace the a/c head unit. This whole time I wasn’t offered a rental car because my 2012 car was too old to warrant a rental car from the dealership even though they should have waived that rule since it took five days instead of 5 hours to diagnose. Nor did they waive the diagnostic fee for taking so much longer than quoted even though I was without a car for a week when I work full-time. When I went to pick up my car it took 45 minutes for them to bring my car around to the front and when I got in my car I noticed the hazard switch in the dash was broken and no longer sprang back out like a car switch should and did properly before dropping off my car. The service worker Caleb who was helpful throughout this process was busy so I spoke with the service manager Greg Gilbert to come look at the damage they had caused. He was condescending and spoke to me as if I was a child while I showed him the issue and claimed “there no proof that this switch wasn’t broken before they received it for work”. I then showed him a video from March 28th where I explain my issue with the hazards and in the video you can see me clicking the hazard switch normally and it was clicking in and out perfectly. Even after showing him the video he said there is nothing they can do to fix this because they would have to replace the entire head unit (which is what they diagnosed as the issue) since they can’t buy the hazard switch on its own. They wouldn’t offer to repair the piece that they broke while diagnosing the car and didn’t even offer me my $99 back for the diagnostic fee. So now I have my car back with an extra piece that is broken that wasn’t that way before I dropped it off. I do not recommend anyone to take their car to Universal Hyundai for any servicing especially when I was treated the way I was by their Service Manager Greg. I am extremely frustrated with the process and the outcome, and it feels like a huge waste of time and money. More

Buen equipo de mantenimiento. ..felicitaciones para Juan Mendez...Buena atención al cliente...buena información de como comprar un carro ..felicitaciones para Juan Mendez...Buena atención al cliente...buena información de como comprar un carro More

Hyundai had a recall for their white paint that has been chipping off of thousandsss of cars globally. They had to extend their warranty for paint repair an extra three years to avoid recalling all the cars chipping off of thousandsss of cars globally. They had to extend their warranty for paint repair an extra three years to avoid recalling all the cars that are jacked up. Hyundai was supposed to mail out letters informing owners of this extended warranty. I received no such letter. I happened to find out about this a few months ago when I was researching what could be done about the constant need to repaint this car with a faulty paint job from the start. As this is not the first time…since we had the car “repainted” by Hyundai two years ago. Aka…. They repainted only the parts that were chipping and not the whole car so now new areas and the repainted areas parts are chipping again Imagine that! Hyundai said a new paint job would be covered under this extended warranty (that we weren’t informed about). They said to bring it to a near by dealership to have them photograph and send in for the claim. Dropped my car off Feb. 20th. I had to get someone to drive separate from me for the 1.5 hour drive to the dealership and drive me home bc they “don’t provide a loaner until they do their inspection and Hyundai approves the repair” which could take four hours or more. Who can wait at a dealership for four hours with a baby?! Now they are saying that they will only cover 75% of the paint job which apparently costs $8,000. To add insult to injury they are saying they won’t repaint the hood or roof, since that was previously painted at another Hyundai dealership, even though it is also chipping again. Since when is a half xxx paint job 8 grand? I got a quote from several body shops around that area (and probably the body shop they are hiring to do the paint job) and the largest quote I’ve gotten for premium paint, new color, entire car, with chips was $3700. Seems like a scam to me. 17 days without a car or a rental and all I’ve gotten is constant xx. Now that I’ve said I can’t pay 2 grand to have half the car painted (for a problem with Hyundais paint and no fault of my own) they are saying I need to come get the car immediately bc they can’t hold it. You held it just find for 17 days! With no rental car now I have to make arrangements for someone to bring me up there again to get the car back. This is the most insane transaction (that went absolutely nowhere) that I’ve ever had with a dealership. More

I went to the Hyundai dealer ship on OBT in Kissimmee with some questions about my Sonata. Brandon Bowers came to help and answer all my questions patiently and clearly. I appreciated his assistance. with some questions about my Sonata. Brandon Bowers came to help and answer all my questions patiently and clearly. I appreciated his assistance. The service department also answered some questions about tires. Thank you for the good service. More

Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car that is totally unusable. The Santa Fe Sport is awful. I bought it with about 30,000 miles and certified thinking that it would be a good car and I have had nothing but problems and no one ever helped me with anything as far as issues with the car. The catalytic converter and muffler blew up on the car twice, very scary with my nephew in a car seat over where it blew up. I had to replace that twice. The air conditioning went out twice, and I've been without air for a year because I can't afford that and a payment. The paint is falling off the car, it's never been in an accident. The electric seats work when they want to. I am 5'3" my husband is 6'1", not helpful. I've been wanting to get rid of the car since about a year after I bought it. Certified Preowned means nothing to them, they say that nothing is covered by the warranty ever, they want to charge you hundreds of dollars to just look at it. Now to top it all off, the car started sputtering on the highway and the engine light came on and the engine has no power, so I went to Tuffy, and they said that the car is in really bad shape. The oil exploded all over the engine, the spark plugs, coils, pistons, they told me to take it to the dealer because there is a recall on some engine parts. When I called them, they said that there is no recall for what they would attribute to that problem, they told me to call Hyundai Corporate which in turn blamed the dealer. Shocking. All of you are scandalous and I will never being doing business with either of you ever again. I'm sorry that you think this is worth your reputation. My review is less than one star. You also have people saying they are management and aren't. I put a one for all the Management department because obviously they have no idea what's going on in their own company. More

The worst service department ever…rude…followed up by theft….followed up by lies.. My 78 year old mother took her car there for a battery replacement which they said would take 4 hours. She picks her c theft….followed up by lies.. My 78 year old mother took her car there for a battery replacement which they said would take 4 hours. She picks her car up, goes to the bank in Kissimmee and the car is dead in the parking lot. Here’s the kicker, they never replaced the battery and charged her for a new one….and they emptied out her ash tray of all her change. Their excuse was…we thought we did it…there must have been a mix up.. If you like lies and deception this is the place for you. If you want good honest people, go down the road to Central Florida Toyota…great place! More

Excellent I had a very good and attentive service I left password very satisfied solved my situation password very satisfied solved my situation More

Easy on time friendly staff Free car wash nice cafe next door good food friendly staff door good food friendly staff More

With Tyler he is very professional and has been one of the few people that have taken care of my vehicle and given me the best experience at that dealership I have had more negative situations than positi the few people that have taken care of my vehicle and given me the best experience at that dealership I have had more negative situations than positive but Tyler is a great asset to your company More

It was hassle free. My appointment was for 7 am, I was greeted by Adrian. I explained the issue with the car, he was very attentive. Everything went very smoothly. My appointment was for 7 am, I was greeted by Adrian. I explained the issue with the car, he was very attentive. Everything went very smoothly. More