Universal Hyundai

A really remarkable visit outstanding people that helped you anyway they can will to be like family you anyway they can will to be like family More

Thanks to my salesman Justin Salazar, this vehicle purchase was one of the smoothest and quickest I have experienced. purchase was one of the smoothest and quickest I have experienced. More

took my 720 oil change appointment said it would take 2 hours showed up 1.5 hours later and everyone was gone and my key was no where to be found to this date ,no manager contact and they have not returned hours showed up 1.5 hours later and everyone was gone and my key was no where to be found to this date ,no manager contact and they have not returned my key. Also said they would be rotating the tires and i know they lied because i marked the tires before arrival More

I am beyond disappointed with the service I received at Universal Hyundai Orlando. Our Hyundai Santa Cruz has only 5,038 miles on it and is practically brand new. Around 11:30 a.m., the front driver's s Universal Hyundai Orlando. Our Hyundai Santa Cruz has only 5,038 miles on it and is practically brand new. Around 11:30 a.m., the front driver's side caliper locked up while we were traveling. After a local mechanic confirmed no local dealerships, including Universal Hyundai Orlando, had the part, we were directed to Universal Hyundai Orlando because the caliper was under warranty and we could get a rental car while waiting for the part to arrive. When we arrived, we immediately explained our situation to Micheal in the service department. We told him we were traveling, over four hours from home with a 2-year-old, and on our way to Kansas for my grandmother's funeral. Given the circumstances, we expected clear communication and reasonable customer service. We were told they needed to confirm the issue was warranty-related and then would provide a rental vehicle. I again explained that the mechanic had already confirmed they did not have the part, so it should be a quick determination. We were told it would take a couple of hours and were even offered a Lyft so we could leave while they checked it out. We went to Gatorland and waited for a call or text. Three hours later, we still had not heard anything, so we returned to the dealership. At that point, we were told our vehicle was "next in line." Another hour passed with no update. I asked to speak with a manager because Micheal was clearly just placating us. That is when we were directed to Pablo V. He said he would look into the situation, but I watched him spend roughly 45 minutes walking around before eventually going outside. He never returned with an update. After nearly six hours of waiting, I went outside myself to ask if we could simply get a vehicle and leave. Pablo V. was outside speaking with Micheal and told us he was not even sure the vehicle would be looked at that day because we did not have an appointment. This was the first time anyone had mentioned that possibility. I reminded him that we had explained our situation when we arrived--that we were traveling to Kansas for my grandmother's funeral and had nowhere to go until we received a rental vehicle. His response was to laugh and tell me that rental cars could not be taken out of state. At that point, all I could think about was the six hours we had wasted waiting on information that could have been communicated much earlier. Had anyone been honest with us from the beginning, we could have secured our own rental car at 1:00 p.m. Instead, we sat there all day with no meaningful updates. After that interaction, I asked one of Pablo V.'s colleagues for his business card because I intended to include him in this review. About 30 minutes later, Pablo V. came over and asked why I wanted his card. When I explained my frustration, he told me he was sorry that I had "interpreted his actions wrongly," effectively blaming the customer instead of taking responsibility. What made the conversation even more frustrating was that he then informed me he was not even the manager of the service department and could not really help with the situation. Had I known that from the beginning, I could have gone directly to the appropriate person instead of wasting more time. We finally left Universal Hyundai Orlando at 8:00 p.m. in a rental car that we had to pay for ourselves. Vehicle problems happen, and I understand dealerships get busy. What I do not understand is the lack of communication, the wasted time, and the dismissive attitude we experienced from Pablo V. and the staff. A nearly brand-new Hyundai Santa Cruz with only 5,038 miles should not have experienced a caliper failure, and customers dealing with an unexpected breakdown while traveling to a family funeral deserve far better treatment. We lost over eight hours, are now a day behind schedule, and still left paying for our own rental car. This was one of the most frustrating customer service experience More

This car purchase was by far the most pleasant and collegial one I have ever had!! collegial one I have ever had!! More

The best service ever, fantastic deal, quick approval, best interest rate ever, I will recommend blindly best interest rate ever, I will recommend blindly More

The Dealership was great, Angel Arias was my Sales guy and he is fantastic to deal with ! and he is fantastic to deal with ! More

Nice sales rep and clean facilities ! Not enough for trade ! If I would choose other models at other places they would offer more on trade . I know it’s all on the numbers but car buyers Not enough for trade ! If I would choose other models at other places they would offer more on trade . I know it’s all on the numbers but car buyers offered more but I was too lazy to drive to their places ! More

Quick and easy process but there were no alternatives forms of payment therefore I had to pay an excessive fee on top of the down payment forms of payment therefore I had to pay an excessive fee on top of the down payment More

Jonathan was very easy to work with. He answered all questions and has made himself available for any questions I may have. Easy process on negotiations as well. He answered all questions and has made himself available for any questions I may have. Easy process on negotiations as well. More