Universal Hyundai

Attention here was Not the problem. Personnel was quite friendly and amicable. I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition Personnel was quite friendly and amicable. I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition of such is, that such vehicle is found to be close to show room condition, both outside with No dents, Visible Scratches or Paint Blemishes. After we signed the final document, and the vehicle, an VW Atlas 2019 was taken in for detailing, my wife pointed out a Visible Scratch on the Passenger side Mid door, and this after both my wife and I had previously taken a very close look, to carefully see that the Body would be CLEAN and Free from Scratches, When notified to the Salesperson, she simply refused our claim and stated that the vehicle was sold As is, but that is Not the case with us. We assured that it wasn't there, and then I was told I would geta Gift card (?) to use it for the Repair at Your Shop, but after 14 days already, I have Not received such Gift Card and Not informed or directed as to how or when to bring my vehicle to get this taken care of. I believe that this Not how Universal Hyundai do business or treat a customer who had previously purchased a vehicle there. So, I do ask of you to contact me via Call, Text or Email to let me know how soon I can bring my Atlas and have your shop take care of what is due. While there I will ask for them to take a close look at the Front end to determine where the shaking and vibration that is felt on and off while driving through local (well paved) roads' Other than this, and been quite thirsty for gas, she seems to be very well behaved while driving on an uninterrupted road. Is quite comfortable and Spacious, which is what I was looking for and one I could afford to pay cash; As I did. I look forward to you reply with a Positive Response to my minor complaint. Having this taken care off, I would not hesitate to let everyone know of your caring service and how you make sure your customers are well taken care of, This will lead me to recommend you to all of my Friends and Family. Be well and may God Bless you and your families. SHALOM 🙏🔯🕊🙏 More

Helped find exactly what I was looking for within my budget. Quick and smooth process. budget. Quick and smooth process. More

I received a great deal on my Genesis. I would not purchase a Genesis from a combined Hyundai and Genesis dealership. Our salesman was also working with another customer. He was back and f I would not purchase a Genesis from a combined Hyundai and Genesis dealership. Our salesman was also working with another customer. He was back and fourth between both of us. Our salesman was working with me on the app for the car. The internet was having problems. I do not fault the dealership on that issue. However this should have been taken care of the next day. Dealership was busy. The salesman did not show me the functions on the car or help set up the programs to me. Just showed knob shifter, radio, and AC. I asked for the tires to be balanced and rotated. The front tires were worn on the outside of tire. I was told that this normal wear and needed to take care of it on my next car service. I went to my local stand Genesis dealership and what a difference. They took the time to show me everything about the car. I recommend going to a Genesis dealership to get one on one and customer service. The local Genesis did not have to take their time to show me the features on the car or how to set the functions on the car. This is customer service. I will do business with my local Genesis. I will not do service with Universal Genesis. More

Great services from the sales Genesis Team, Billy King and Jonathan give me the greatest experience to lease my new Genesis vehicle and Jonathan give me the greatest experience to lease my new Genesis vehicle More

Great experience Friendly and professional staff Great showroom Isabel was great, she has a great career ahead off her. I wish her the best of luck going forward showroom Isabel was great, she has a great career ahead off her. I wish her the best of luck going forward More

2nd vehicle I bought here at Universal Hyundai. Margaret, Carlos and Ceasar were wonderful and made this process so easy!! Great selection of vehicles to choose from as well. Margaret, Carlos and Ceasar were wonderful and made this process so easy!! Great selection of vehicles to choose from as well. More

He was awesome, professional, friendly, and very helpful. They made the entire car buying process easy, stress-free, and enjoyable. They made the entire car buying process easy, stress-free, and enjoyable. More

Great experience from start to finish. The process was fast, and the staff was very helpful and professional. Highly recommend this dealership! The process was fast, and the staff was very helpful and professional. Highly recommend this dealership! More

Thank you for making the car buying process short and sweet and letting me get done under an hour. sweet and letting me get done under an hour. More

Our sales manager Tony was great to work with. I have specific requirements and hate to waste time. He hustled to meet all my needs and we made the purchase that afternoon. All the Universal Hyu I have specific requirements and hate to waste time. He hustled to meet all my needs and we made the purchase that afternoon. All the Universal Hyundai staff are pleasant, honest, and quick. Just what I needed. More