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Universal Hyundai

Orlando, FL

4.4
4,315 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,315 reviews

May 13, 2026

Jonathan was very easy to work with. He answered all questions and has made himself available for any questions I may have. Easy process on negotiations as well. More

by oquresh
Recommend Dealer
Yes
Employees Worked With
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2026 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer.

May 13, 2026

Dealt with salesman remotely which was efficient and effective. We already had negotiated price and terms, credit check was already done prior to physically walking into the dealership. Just didn’t lik More

by ktlfong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2026 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer.

May 04, 2026

Thank you Christian for providing a great car buying experience. I appreciated that you were very courteous, listened to my needs, didn't try to oversell me and were extremely helpful in finding me a c More

by Lauraflorentino52
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian
May 04, 2026 -

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon!

May 02, 2026

Smooth! I got what I asked for within 3 hours! Thank you sales, Rudys R! More

by hialyn24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudys Rubio
May 02, 2026 -

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Universal Hyundai.

May 01, 2026

Great experience with Angel Arias. He was polite, not pushy, and very transparent. He answered all my questions and made the process smooth and easy. Highly recommend. More

by Solc0289
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Arias,
May 02, 2026 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer.

April 30, 2026

Very nice dealership. Everyone was so helpful and kind. I had a great experience with Richard Abreu picking out my car and dealing with the finances with Frankie. Thank yo More

by JKF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Abreu
Apr 30, 2026 -

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 25, 2026

Juvenal was very pleasant and worked hard to help us find and be satisfied with our purchase. My only critique is he did not know a lot about the differences in the trim of the Elantra models. Otherwise he w More

by crin2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juvenal Nava and Jake McNeely
Apr 26, 2026 -

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai.

April 24, 2026

Could not believe how I was addressed in this location by management. I didn’t hear him say the name and he said “I already told you” and walked away. Disgusting place. More

by Elizabeth
Recommend Dealer
No
Employees Worked With
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2026 -

Universal Hyundai responded

Thank you for your review, Elizabeth. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 20, 2026

Great customer service and awesome employees can ask for anything else. I believe it’s a great place to shop a car. More

by IRIS.RODRIGUEZ196026
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Employee is not listed
Apr 20, 2026 -

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 15, 2026

Son unos estafadores no vallan arreglar carros ahí son unos estafadores fui con un problema yy no me lo resolvieron More

by petezr952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andres Garces
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2026 -

Universal Hyundai responded

Pete, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly.

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