Universal Hyundai

Everyone was super friendly and helpful. Made the buying process easy and painless. Nothing but awesome service all around. Made the buying process easy and painless. Nothing but awesome service all around. More

Went to purchase a new vehicle. Met with Jaime Baca afte communicating via email. Explain our situation and informed him of the fact we were looking at a Santa Fe or SUV meet Met with Jaime Baca afte communicating via email. Explain our situation and informed him of the fact we were looking at a Santa Fe or SUV meeting the needs of cargo space. Advised were trading in our old vehicle and no additional money down. Spoke with Sales Manager Giovanni and explained the same requirements and financial situation for purchasing the car. It took the dealership 4 days to tell us we needed to have at least $5,000;cash down payment to make a deal. This came from someone on the phone, and not from Jaime Baca or Giovanni directly. We ended up going to Universal Nissan the following weekend, and in a matter of HOURS, we drove home in a brand new 2026 Nissan Rogue SV, under our terms of no money down, and accepting our old car as trade. We will make sure, if asked, not to recommend Universal Hyundai. More

We test drove the Genesis GV70 at our home dealership and had a terrible experience with the sales team. We called up Eric and he connected us with Billy and Nick and literally within 10 hour - we had a bran had a terrible experience with the sales team. We called up Eric and he connected us with Billy and Nick and literally within 10 hour - we had a brand new car delivered to our house! They gave us exactly what we were looking for without any issues. 10/10 will continue to come back to universal hyundai/genesis. Thank you Eric, Billy, and Nick! More

The dealership provided excellent service from start to finish. Rudy was professional, helpful, and made the entire experience easy. Great customer service, and I truly appreciate the attention to detail. finish. Rudy was professional, helpful, and made the entire experience easy. Great customer service, and I truly appreciate the attention to detail. I highly recommend this dealership and Rudy! More

Attention here was Not the problem. Personnel was quite friendly and amicable. I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition Personnel was quite friendly and amicable. I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition of such is, that such vehicle is found to be close to show room condition, both outside with No dents, Visible Scratches or Paint Blemishes. After we signed the final document, and the vehicle, an VW Atlas 2019 was taken in for detailing, my wife pointed out a Visible Scratch on the Passenger side Mid door, and this after both my wife and I had previously taken a very close look, to carefully see that the Body would be CLEAN and Free from Scratches, When notified to the Salesperson, she simply refused our claim and stated that the vehicle was sold As is, but that is Not the case with us. We assured that it wasn't there, and then I was told I would geta Gift card (?) to use it for the Repair at Your Shop, but after 14 days already, I have Not received such Gift Card and Not informed or directed as to how or when to bring my vehicle to get this taken care of. I believe that this Not how Universal Hyundai do business or treat a customer who had previously purchased a vehicle there. So, I do ask of you to contact me via Call, Text or Email to let me know how soon I can bring my Atlas and have your shop take care of what is due. While there I will ask for them to take a close look at the Front end to determine where the shaking and vibration that is felt on and off while driving through local (well paved) roads' Other than this, and been quite thirsty for gas, she seems to be very well behaved while driving on an uninterrupted road. Is quite comfortable and Spacious, which is what I was looking for and one I could afford to pay cash; As I did. I look forward to you reply with a Positive Response to my minor complaint. Having this taken care off, I would not hesitate to let everyone know of your caring service and how you make sure your customers are well taken care of, This will lead me to recommend you to all of my Friends and Family. Be well and may God Bless you and your families. SHALOM 🙏🔯🕊🙏 More

Helped find exactly what I was looking for within my budget. Quick and smooth process. budget. Quick and smooth process. More

I received a great deal on my Genesis. I would not purchase a Genesis from a combined Hyundai and Genesis dealership. Our salesman was also working with another customer. He was back and f I would not purchase a Genesis from a combined Hyundai and Genesis dealership. Our salesman was also working with another customer. He was back and fourth between both of us. Our salesman was working with me on the app for the car. The internet was having problems. I do not fault the dealership on that issue. However this should have been taken care of the next day. Dealership was busy. The salesman did not show me the functions on the car or help set up the programs to me. Just showed knob shifter, radio, and AC. I asked for the tires to be balanced and rotated. The front tires were worn on the outside of tire. I was told that this normal wear and needed to take care of it on my next car service. I went to my local stand Genesis dealership and what a difference. They took the time to show me everything about the car. I recommend going to a Genesis dealership to get one on one and customer service. The local Genesis did not have to take their time to show me the features on the car or how to set the functions on the car. This is customer service. I will do business with my local Genesis. I will not do service with Universal Genesis. More

Great services from the sales Genesis Team, Billy King and Jonathan give me the greatest experience to lease my new Genesis vehicle and Jonathan give me the greatest experience to lease my new Genesis vehicle More

Great experience Friendly and professional staff Great showroom Isabel was great, she has a great career ahead off her. I wish her the best of luck going forward showroom Isabel was great, she has a great career ahead off her. I wish her the best of luck going forward More