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Universal Hyundai

Orlando, FL

4.5
4,267 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,267 reviews

January 05, 2016

New 2016 Hyundai Genesis I gave Universal 5 stars due to the ease of test driving, knowledge of my sales person Jinny Min. I was also impressed with how they dealt with me on More

by Scott P
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jinny Min
Jan 05, 2016 -

Universal Hyundai responded

Hi Scott! Thank you so much, not just for taking the time to share your review on Universal Hyundai, Jinny and Mike but for your patience during your purchase and allowing us to help you find the perfect car! Congratulations on your new Genesis! Hope that you enjoy your new car for years to come! Best wishes for 2016 from the entire staff at Universal Hyundai!

January 05, 2016

Our purchase was quick and easy Our new car purchase was quick and easy. Jinny made us feel welcome and answered all of our questions. She had our new car ready and even set up the B More

by Galfiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jinny Min
Jan 05, 2016 -

Universal Hyundai responded

Thank you so much for sharing your review with us! Jinny has definitely raised the bar in customer service standards! We have certainly identified Jinny as one of the best and love to see all of the positive and encouraging feedback! Congratulations on your new Hyundai! We look forward to helping you again in the future and wish you all the best!

January 04, 2016

My first Hyundai Great shopping experience buying my first car. No pressure, got the opportunity to look around and view different cars. Everything was completed in a More

by Ndiaz37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Juan Colon
Jan 04, 2016 -

Universal Hyundai responded

Congratulations on your first car! So happy that you allowed us the opportunity to earn your business! Thank you so much for letting us know about your experience with Frankie and Juan! These two guys consistently go the extra mile to make sure their clients are delighted! Happy New Year from the staff and team at Universal Hyundai!

January 02, 2016

The best car buying experience I have ever had! Excellent experience. Adam Revak, my sales consultant, was wonderful to work with - he explained all of the features of the car to include the indent More

by ULTRARIDERS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Revak. I was introduced to the service staff, but I don't recall the names - sorry
Jan 02, 2016 -

Universal Hyundai responded

Wow! Thank you so much Caroline! We value your wonderful review on Adam! Adam just recently joined our team but comes with a wealth of customer service experience that he demonstrates consistently with our clientele! We are so happy to hear that you were not just treated well but had a truly exceptional experience! Congratulations on your new Hyundai and best of wishes for 2016! Hope to see you again in coming years when you are ready for your next! Happy New Year!

December 31, 2015

Great team @ Universal! I walked in 10 mins before closing and since I was from out of town I was really wanting to get a new ride for my husband to surprise him for Christma More

by arual161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rating below is a 10 but would only go to 5!
Dec 31, 2015 -

Universal Hyundai responded

We are so happy to know that because of Frankie's efforts we were able to help you deliver on an outstanding Christmas present! Congratulations to you and your family on your new Hyundai! It is greatly appreciated that you took the time to complete such a fabulous review about our staff! Hope that you have a truly exceptional year in 2016! Best wishes from the Universal Hyundai family!

December 31, 2015

awesome sales man Pedro a Tavares was wonderful Was a really awesome choice best services I ever have 5 stars for Mr Pedro he is a professional really good help keep it up Mr Pedro hope whenever I More

by eddy24b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Tavares
Dec 31, 2015 -

Universal Hyundai responded

Congratulations on your recent purchase! We truly appreciate you taking the time to provide us this 5 star review on Pedro's service and professionalism. It is always a pleasure to hear about the outstanding work that our guys do! Without you, there wouldn't be an US! We strive to continue delivering more satisfying experiences like yours and look forward to working with you again in the future! Happy New Years!

December 31, 2015

Satisfecha Estoy muy contenta con la decisión de comprar mi carro, pero sobre todo con la ayuda de mi vendedor el Sr. Luis Martínez y el personal de Hyundai que More

by Lizbeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Martinez, Juan Colon
Dec 31, 2015 -

Universal Hyundai responded

Gracias por tomarse el tiempo para revisar su reciente compra con nosotros! Realmente apreciamos los comentarios positivos ! Felicitaciones por su nuevo Hyundai y tienen un Feliz Año Nuevo !

December 31, 2015

Exceptional Service I went in to purchase a vehicle and spoke with a wonderfully kind gentleman named Jonathan and his Manager Juan Colon. Upon arriving at the dealership More

by Jilly64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan , Juan Colon
Dec 31, 2015 -

Universal Hyundai responded

Thank you so much for taking the time to share your experience with us and highlight the outstanding work of Jonathan and Juan. Jonathan has been with us less than a year but has truly embraced the Universal way of doing business! So glad that you got to work with these two! Hope you are enjoying your new Hyundai! Happy New Year from the staff and team at Universal Hyundai.

December 31, 2015

Have a Hyundai! Very friendly and top notch service. Jonathan found the car I wanted and made my deal happen in record time. I was in and out in 3.5 hours. More

by DENNISFRIEBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Dec 31, 2015 -

Universal Hyundai responded

Congratulations on the purchase of your new Hyundai! We truly appreciate that you gave us the opportunity to earn your business and took the time to rate and review your experience with us. From the staff and team here at Universal Hyundai, we wish you a fabulous new year!

December 31, 2015

Awesome experience Really easy going friendly customer experience, Frankie did a great job, answered all my questions and I love my sonata! So many great things about it More

by Anything11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Juan Colon
Dec 31, 2015 -

Universal Hyundai responded

Congratulations on the purchase of your new Sonata - hope you are enjoying every minute of the drive! Thank you so much for taking the time to let us know about your experience with Frankie and Juan! We love hearing all of the positive feedback about our team! Welcome to the Universal Hyundai "Customers for Life" family! Best wishes to you and yours for 2016 from the team at Universal Hyundai!

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