Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Hyundai
Orlando, FL
4,245 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,245 reviews
July 24, 2015
VERY NICE CAR EXCELLENT SERVICE AND I LOVE MY CAR. KLAY WAS VERY FRIENDLY AND HELPFUL AND I REALLY APPRECIATE THE WAY HE TOOK HIS TIME TO EXPLAIN ALL THE MINUTE DE EXCELLENT SERVICE AND I LOVE MY CAR. KLAY WAS VERY FRIENDLY AND HELPFUL AND I REALLY APPRECIATE THE WAY HE TOOK HIS TIME TO EXPLAIN ALL THE MINUTE DETAILS. I WILL DEFINITELY RECOMMEND THIS DEALERSHIP TO MY FRIENDS AND FAMILY. More
by omwattie1
Verified CustomerEmployees Worked With
Klayfhord Lazo, Klayfhord Lazo
July 23, 2015
Great dealer and great experience I had a great experience at this dealer and the sales person was very friendly and understood correctly my needs. I sure recommend this dealer and the I had a great experience at this dealer and the sales person was very friendly and understood correctly my needs. I sure recommend this dealer and the sales person. More
by jferreiraneto
Employees Worked With
July 22, 2015
First Car Robert was recommended by a trusted friend and he went above and beyond regarding making sure I was comfortable with my options as well as providing t Robert was recommended by a trusted friend and he went above and beyond regarding making sure I was comfortable with my options as well as providing the best possible deal for the care that I purchased! More
by jadakiss
July 21, 2015
Amazing Great service amazing knowledge of the sale and the he work with was something that really i will refer a lot of friend to that dealer. Great service amazing knowledge of the sale and the he work with was something that really i will refer a lot of friend to that dealer. More
by MIGUELARMANDO1218
July 21, 2015
Thank You Jared! I had the opportunity to working with Jared Lisbon when I leased my 2015 Sante Fe Sport. Jared was incredible! His laid back approach really helped ma I had the opportunity to working with Jared Lisbon when I leased my 2015 Sante Fe Sport. Jared was incredible! His laid back approach really helped make the overwhelming experience of selecting and leasing my first vehicle. When I would get nervous or overwhelmed Jared was great at easing my mind and calming me down and explained everything step by step. It was a long process and at no time did Jared get impatient or try and get another sale, he always gave 100% attention to me and my situation. Jared is a huge asset to the Universal Hyundai team and I am truly grateful for his time and for getting to work with him. Thank you Jared for everything, there are not enough words to express my gratitude towards you. SP More
by SCOTT6289
Employees Worked With
Jared Lisbon
July 18, 2015
Great Very knowledgeable took the time to show all features offered drinks does check on customer didn't hesitate to keep me updated on the process purchase Very knowledgeable took the time to show all features offered drinks does check on customer didn't hesitate to keep me updated on the process purchase of the new vehicle due to fact I was there over the weekend More
by TERRANCE.HARRIS916
July 16, 2015
Excellent I enjoy dealing with Universal Group. I will be back!!. My wife loves her new Sonata, and I have her old 2013 Elantra. Thank You. I enjoy dealing with Universal Group. I will be back!!. My wife loves her new Sonata, and I have her old 2013 Elantra. Thank You. More
by WBYERSIII
July 16, 2015
Mustapha Bernannou and Jose cepeda today I went to universal Hyundai just to look around and I ask for Jose cepeda for help because in 2011 we bought my first car there in universal Nis today I went to universal Hyundai just to look around and I ask for Jose cepeda for help because in 2011 we bought my first car there in universal Nissan. But Jose cepeda recommended us one of his best associated his name is mustapha Bernannou what a great service he gave us.We ask to see the Tuscon 2015 I drove it but my wife dint like it then mustapha said I'm going to show you something that you going to love, then he show us the RAV4 2014 omg I did fall in love with it. What a great sales person you have he is so professional.he is so nice that he came to pick the car at my house I dint know a person can do that he was Supper nice. And I'm going to recommend it to my family when they want to buy a car I'm telling them he is the best. Thank you mustapha for making my wife dream come true and Jose cepeda thank you for recommending me one of your best employees.and the financial gendelman that I forget his name he was very good. Thanks again from the cruz family More
by Ramon1
July 16, 2015
Great! My experience was fantastic. Thanks for all your help Joel in helping me select my car. It drives great. I will be referring my friends and family. My experience was fantastic. Thanks for all your help Joel in helping me select my car. It drives great. I will be referring my friends and family. More
by BELTRANGEL
Employees Worked With
Joel Rivas
July 15, 2015
Very satisfied. It was very professional and timely. We would not have purchased if the sales person was not professional or pushy. We always walk away quickly if the It was very professional and timely. We would not have purchased if the sales person was not professional or pushy. We always walk away quickly if the salesperson doesn't listen. More
by NWANSERVICES
Employees Worked With
