Guillermo Faria
Guillermo Faria at Universal Hyundai
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Guillermo Faria

Used Car Manager

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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3.8
83 Reviews
3.8

83 Reviews

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83 Reviews of Guillermo Faria

March 11, 2024

Dealership Rating
Employee Rating

Treated me kindly and listened to our situation and provided reasonable options that would fit our situation More

by Steven32714
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Faria

Mar 11, 2024

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. It's great to hear that we were able to assist you and that you had a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 07, 2024

Dealership Rating
Employee Rating

Quick, simple and precise. Everything was perfect Nissan made my experience perfect, excellent customer service and kindness More

by kylemccarthy3682
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Faria

Mar 07, 2024

Universal Hyundai responded

Kyle, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 23, 2024

Dealership Rating
Employee Rating

Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha More

by sneyermarnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 24, 2024

Universal Hyundai responded

Marnie, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

May 09, 2023

Dealership Rating
Employee Rating

When I went to pick up my car after getting warranty work done, I realized the car had no intake attached and it was in my trunk. Very disappointed More

by ericjayw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 10, 2023

Universal Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Eric, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

February 20, 2023

Dealership Rating
Employee Rating

Excelente buen servicio el vendedor me ayudó hasta el final del proceso no fue mucho de espera More

by CANDELARIO_DAMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Roman, Hector Riquel

Feb 21, 2023

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with our team! We’re glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

May 31, 2022

Dealership Rating
Employee Rating

Attention was great, i had good advice and the inventory was one of the largest i have seen, i would recommend them due to their high standards they have. More

by Leonardo Fernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos DeJesus, Simo Bassi

Jun 01, 2022

Universal Hyundai responded

Leonardo, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 08, 2022

Dealership Rating
Employee Rating

Miguel was very low key, and listened to what I was saying. Billy closed the deal perfectly, efficiently and without up sell pressure. Long drive but worth it. Love my new Kona! More

by SANDLILLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Resto, Simo Bassi , Billy King, finance

May 09, 2022

Universal Hyundai responded

Thank you for choosing Universal Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 20, 2022

Dealership Rating
Employee Rating

I liked the professionalism, the attention and the knowledge that the staff has of their products to demonstrate it to the client More

by JOSEALVERV
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi , Kesia Rivera

Apr 21, 2022

Universal Hyundai responded

Thank you for choosing Universal Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

March 11, 2022

Dealership Rating
Employee Rating

Everything was handle the way they supposed to handle. The staff was really professional and patient with us. More

by DULKIAMUSCADIN64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 11, 2022

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 03, 2021

Dealership Rating
Employee Rating

I felt at home as soon as I arrived, and every single person I encountered helped to make me feel that way. 2 1/2 hours to to turn in a lease car and leave with a new lease vehicle. I love it. Many t More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda , Anthony Lopez

Nov 04, 2021

Universal Hyundai responded

Jim, we are very happy Tony provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Nov 05, 2021

Jim responded

Thank you for your positive response. Remember, take good care of Tony, he is one of your best assets.

Nov 06, 2021

Universal Hyundai responded

Will do. Have a great week Jim! :)

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