Guillermo Faria
Used Car Manager
Universal Hyundai
12801 South Orange Blossom Trail,
Orlando, FL 32837
83 Reviews
Write a Review83 Reviews of Guillermo Faria
March 07, 2024
Quick, simple and precise. Everything was perfect Nissan made my experience perfect, excellent customer service and kindness Everything was perfect Nissan made my experience perfect, excellent customer service and kindness More
Other Employees Tagged: Guillermo Faria
January 23, 2024
Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car that is totally unusable. The Santa Fe Sport is awful. I bought it with about 30,000 miles and certified thinking that it would be a good car and I have had nothing but problems and no one ever helped me with anything as far as issues with the car. The catalytic converter and muffler blew up on the car twice, very scary with my nephew in a car seat over where it blew up. I had to replace that twice. The air conditioning went out twice, and I've been without air for a year because I can't afford that and a payment. The paint is falling off the car, it's never been in an accident. The electric seats work when they want to. I am 5'3" my husband is 6'1", not helpful. I've been wanting to get rid of the car since about a year after I bought it. Certified Preowned means nothing to them, they say that nothing is covered by the warranty ever, they want to charge you hundreds of dollars to just look at it. Now to top it all off, the car started sputtering on the highway and the engine light came on and the engine has no power, so I went to Tuffy, and they said that the car is in really bad shape. The oil exploded all over the engine, the spark plugs, coils, pistons, they told me to take it to the dealer because there is a recall on some engine parts. When I called them, they said that there is no recall for what they would attribute to that problem, they told me to call Hyundai Corporate which in turn blamed the dealer. Shocking. All of you are scandalous and I will never being doing business with either of you ever again. I'm sorry that you think this is worth your reputation. My review is less than one star. You also have people saying they are management and aren't. I put a one for all the Management department because obviously they have no idea what's going on in their own company. More
Other Employees Tagged: Eric Matos, Eric Kristan, Jacob McNeely, John Booth, Frankie Martinez, Simo Bassi, Carlos Mejia, Francisco Melendez, Gina Nava
May 09, 2023
When I went to pick up my car after getting warranty work done, I realized the car had no intake attached and it was in my trunk. Very disappointed done, I realized the car had no intake attached and it was in my trunk. Very disappointed More
Other Employees Tagged: Eric Kristan, Jacob McNeely, John Booth, Frankie Martinez
February 20, 2023
Excelente buen servicio el vendedor me ayudó hasta el final del proceso no fue mucho de espera final del proceso no fue mucho de espera More
Other Employees Tagged: Carlos Roman, Hector Riquel
May 31, 2022
Attention was great, i had good advice and the inventory was one of the largest i have seen, i would recommend them due to their high standards they have. was one of the largest i have seen, i would recommend them due to their high standards they have. More
Other Employees Tagged: Carlos DeJesus, Simo Bassi
May 08, 2022
Miguel was very low key, and listened to what I was saying. Billy closed the deal perfectly, efficiently and without up sell pressure. Long drive but worth it. Love my new Kona! saying. Billy closed the deal perfectly, efficiently and without up sell pressure. Long drive but worth it. Love my new Kona! More
Other Employees Tagged: Miguel Resto, Simo Bassi , Billy King, finance
April 20, 2022
I liked the professionalism, the attention and the knowledge that the staff has of their products to demonstrate it to the client knowledge that the staff has of their products to demonstrate it to the client More
Other Employees Tagged: Simo Bassi , Kesia Rivera
March 11, 2022
Everything was handle the way they supposed to handle. The staff was really professional and patient with us. The staff was really professional and patient with us. More
Other Employees Tagged: Jacob McNeely, Carlos Roman, Simo Bassi
November 03, 2021
I felt at home as soon as I arrived, and every single person I encountered helped to make me feel that way. 2 1/2 hours to to turn in a lease car and leave with a new lease vehicle. I love it. Many t person I encountered helped to make me feel that way. 2 1/2 hours to to turn in a lease car and leave with a new lease vehicle. I love it. Many thaks to Tony. More
Other Employees Tagged: Jose Cepeda , Anthony Lopez