Universal Hyundai

OUTSTANDING....JUST OUTSTANDING....We had contacted Bob and Kevin viva the internet and when we arrived at the dealership we were greeted in a very friendly manner by both of them. They treated us with OU and Kevin viva the internet and when we arrived at the dealership we were greeted in a very friendly manner by both of them. They treated us with OUTSTANDING customer service, very friendly, very knowledgeable about the vehicle we were interesed in. Bob explained all the features about the car in a easy to understand manner and the same with all the paper work and manual about the car....going over and showing us all aspects of the car. Bob set up our Iphones on the car which was a huge help to us....we had purchased a another vehicle 2 years ago from a Chevy dealer and the difference between the Chevy dealer and this dealer is like night and day...i.e. at the Chevy dealer they did not go over the manual or set up the bluetooth with us in which we were very disappointed...thus you can assume we will never go back there for a new car. Jose Riviera the finance manager did the same excellent job as Bob and Kevin...as you all know financing is not a fun deal but Jose made it that way...we thank him.. In closing we would recommend this dealership along with Bob Mitchem and Kevin to anybody that is looking to buy a car....there excellent manner in handling this transcation was above and beyond our expectations....if you are thinking about buying a new car and want a referral about Universal Hyundai (Bob and Kevin) please feel free to contact us....Thanks and make it a great day...Steve and Sharon Miller Kissimmee Florida More

As soon as I arrived to the dealer John was ready to help me. He was so friendly and he explain me everything that I need to know about my car. Guillermo was friendly also and he explain me everything abou me. He was so friendly and he explain me everything that I need to know about my car. Guillermo was friendly also and he explain me everything about the loan for my vehicle. Everything was great. More

Best car buying experience I have ever had. John was very helpful and found the car I wanted. He went above and beyond the call of duty. helpful and found the car I wanted. He went above and beyond the call of duty. More

Excellent treatment by the Sales staff. They went out of their way to answer my questions. They were very knowledgeable about the features of the car, especially the Blue Tooth technology, which the salesma their way to answer my questions. They were very knowledgeable about the features of the car, especially the Blue Tooth technology, which the salesman personally explained and programmed the hands free cell phone feature with the car's system. I have never been treated so professionally, as I was by Bob Mitchum and John Booth. More

Love the car (Sonata Hybrid) and the sales experience. After doing a good amount of research into the vehicle that we wanted, we contacted several Hyundai dealerships in Central Florida for price quotes. After doing a good amount of research into the vehicle that we wanted, we contacted several Hyundai dealerships in Central Florida for price quotes. Universal found the exact car (color and options) that we had wanted and gave us the best price. We will buy here again! More

My car buying experience at universal hyndai was very pleasent it was my second purchase in 3 yrs i will continue my car buying here an also with salesman joe cruz pleasent it was my second purchase in 3 yrs i will continue my car buying here an also with salesman joe cruz More

These guys were friendly and informative. There were not gotchas on the price, although I think I could have gotten a better deal if I haggled more. I hate the car-buying process, but John and Bob made it gotchas on the price, although I think I could have gotten a better deal if I haggled more. I hate the car-buying process, but John and Bob made it easy and put me at ease. My only complaint is the hard sell they did on me for the extended warranty (which I didn't want and didn't get). I ended up spending more time signing all the paperwork and going over the other "plans" I could get than I did with the actual salesmen. I could have done without that part. More

We recently went shopping for a new car. We walked in to Hyundai (this being our first stop along the way) and had a very bad experience. The sales guy was rude and would not listen to us. He informed us Hyundai (this being our first stop along the way) and had a very bad experience. The sales guy was rude and would not listen to us. He informed us that I could only test drive one car that was in my price range. He said he worked off commission and would only let us drive the one we think we would be getting. We wanted to drive both to see what we wanted! Eventually he realized we weren't going to let this happen. We drove both, but he knew nothing about the cars we drove. I knew more then him from my research. We had to go to a different dealer the next day in order to get the service we wanted. More

great experience, easy, cordial and very friendly, greatly recommended and it didn't disappoint , good prices and they work with me to get the price i wanted greatly recommended and it didn't disappoint , good prices and they work with me to get the price i wanted More

Bob was very knowledgeable in that he knows the product (auto) which I bought. He is friendly, kind, patient, explaining the vehicle to me in detail and simply, so that I could understand well what I was (auto) which I bought. He is friendly, kind, patient, explaining the vehicle to me in detail and simply, so that I could understand well what I was buying. He answered my questions in detail and honestly and I will recommend him to any of my family or friends that are in the market to buy an auto. More