Universal Hyundai - Service Center

Absolutely terrible service department! Don't respond or communicate with customers as promised. We have been waiting for months for a response from Andres regarding our repairs. Contact Don't respond or communicate with customers as promised. We have been waiting for months for a response from Andres regarding our repairs. Contacted the leadership team and they also are not helpful or responsive. We purchased the car believing in the services related to being a Genesis dealer and they have not lived up to the expectations. Truly disappointing. More

I will never return here! Second and last time! Took my vehicle in for routine servicing and "check engine" signal. Appt time was 8:20 AM. Left the service dept at 5:30 PM. At Second and last time! Took my vehicle in for routine servicing and "check engine" signal. Appt time was 8:20 AM. Left the service dept at 5:30 PM. At no time during that 9+ hours did I receive any communication from the service advisor about the status of repairs unless I went to his booth! No text, no face-to-face, no email. Nothing!! No contact about was the technician found, what they recommend, pricing - NOTHING! The lack of communication from the service advisor was appalling, and he was certified "Expert" by them. I do appreciate the advisor for noticing my extended warranty and for handling the claim with them, but it would have been appropriate for him to keep me in the loop instead of me having to come ask him what the status was Also, spending 9 hours in that 1970s-era customer lounge was far from comfortable. The slow pace of the servicing and lack of communication is what will keep me from coming back here. I would rather drive to Daytona Beach or Tampa if I will receive better communication and faster service. Hyundai Motors makes a great product, but this service department tarnished that name. Never again! More

My Sorento is Amazing, the service, the people, the place is very nice and treat me politely is very nice and treat me politely More

Took my 2022 Sonata in for service due to no AC. Received no communication from them about my repair unless I texted them asking for an answer. Wouldn’t respond to my last two texts. Went there in p Received no communication from them about my repair unless I texted them asking for an answer. Wouldn’t respond to my last two texts. Went there in person to ask and was given the run around. Very poor way of doing business. Quick to sell you a car but slow to fix anything under warranty. More

Universal Hyundai: Unresponsive, Unhelpful, and Unapologetic I deeply regret bringing my vehicle to Universal Hyundai for warranty service. Their lack of communication, misleading promises, and Unapologetic I deeply regret bringing my vehicle to Universal Hyundai for warranty service. Their lack of communication, misleading promises, and overall customer service failure made this an incredibly frustrating experience. I dropped off my car for a manufacturer-approved paint repair on March 4, 2025. I was told the work would take 1–2 weeks. However, nearly a month later, my car was still not ready, and the dealership refused to provide clear updates. Repeated missed deadlines: I was eventually told my car would be ready by March 20, then March 25, then pushed back again. I had to chase down answers from different employees each time because Universal Hyundai refused to call me with updates. Ignored calls & poor communication: The dealership avoided my number, only answering when I used different family member phones. Even when I visited in person, the staff seemed confused about my car’s status and couldn't confirm its location. Management seems absent or blatantly unwilling to communicate and address the concern. No loaner or rental reimbursement: Despite their delays, the dealership refused to offer a loaner vehicle or rental reimbursement, leaving me without transportation for nearly a month. The body shop was more professional than Universal Hyundai: I eventually took it upon myself to reach out to the body shop directly. They were far more communicative and helpful. However, they couldn’t understand why Universal Hyundai wasn’t relaying updates to me properly. Suspicious online reviews: I noticed that Universal Hyundai’s Google reviews are overwhelmingly positive, which seems inconsistent with the poor service and lack of accountability I experienced. Meanwhile, Yelp reviews tell a completely different story—one that's likely more consistent with the unfortunate reality you're bound to experience if interacting with this dealership. Furthermore, I had contacted the dealership's Reputation Manager about the experience, and they still have not responded (which is consistent with the overall experience). If you expect honest service and reliable communication, take your business elsewhere. Universal Hyundai has shown complete disregard and disrespect for its customers. More

Attentive, courteous and professional is how I would describe the agents who dealt with me. Carlos de Jesus listened and advised me on what my best options would be on choosing a car. I am very happy wi describe the agents who dealt with me. Carlos de Jesus listened and advised me on what my best options would be on choosing a car. I am very happy with my choice. More

Carlos was great to work with. He ensured my husband and I that we would receive the best deal, for the best car and he did just that. Carlos was extremely professional and knowled He ensured my husband and I that we would receive the best deal, for the best car and he did just that. Carlos was extremely professional and knowledgeable about the car features — this was a huge factor for us. We love our 2025 GV70 Genesis, thank you! More

I always have a good experience at this location. They are very friendly & helpful. Currently my car is there & they have identified that both of my front wheel hub assemblies are bad. This is a seri They are very friendly & helpful. Currently my car is there & they have identified that both of my front wheel hub assemblies are bad. This is a serious safety issue. I took my car to another dealership a few days prior, explaining my concerns, issues & sounds that I’m hearing. The other dealership insisted that it was just some uneven tire wear & my tires are still good. Victor Fuentes & Rhoda have been very helpful. I have difficulty explaining the mechanical concerns & I feel like they were very patient & assisted me while maintaining a great attitude. (Unlike the other place - where they dismissed my concerns & Rüde about it). I would definitely recommend this dealership! They seem to really care about providing great customer service More

To avoid this dealership, their service center is one of the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repair the worst ever. They make you wait over the phone for 1/2hours, hung up, or send you to their text message. No one calls or follow up on the repairs. It is a disaster. Avoid going to this dealer. They do not have enough people and enough possibility to service what they are selling. Check reviews before to step there. 10 day to diagnosis and still waiting on an answer from them. 10 days to check with is wrong and then they need to order whatever part is needed another week. If you don't need your car, buy one hyundai and you make sure they have it in their shop. We buy car to have transportation and not headaches. I make sure to review this to as many sites as I can to protect other costumers. More