Universal Mitsubishi

Great customer service Called the service department regarding issues with a used Chevrolet Malibu I purchased at universal. Spoke with Paul, from the very beginning he was Called the service department regarding issues with a used Chevrolet Malibu I purchased at universal. Spoke with Paul, from the very beginning he was helpful, and very understanding. He explained the steps he was going to take next. He followed through at the times he said. He made sure I had a rental car for the time my car was being repaired. I have to say Paul is the perfect person to deal with customers, you have an amazing employee and hope he is rewarded for his outstanding customer service. Only down side, window residue and carpet issue was not fixed. I did call regarding the window and Paul offered for me to bring back at a later time to see if their detail person could get the residue off. I did not notice carpet still coming up until I got home. More

Great customer customer service All personnel are always very friendly and attentive Thank you‼️great customers service,‼️ however I have to share this experience I took my car to All personnel are always very friendly and attentive Thank you‼️great customers service,‼️ however I have to share this experience I took my car to have a break light replaced, and oil change I explained that my daughter was having her behind the wheel test drive. I wanted it to make sure my car was running well. The very next day I took my daughter to DMV for her behind the wheel test and my car just died on the test line they had to push it to get it out of the way . I called my roadside service the responder pointed out that one of the connection terminal on my battery was loose and a bit corroded he wire brushed it, clean it and tightened it, jump started, in less than 10 min my car was running again. My message to service tech: inspect this type of minor things on vehicles “when taken for service” and point it out to customers for easy fix, and headache solver. My daughter has to wait till April 2020 for the next available appointment behind the wheel test. I’m a bit disappointed. but universal Duarte Mitsubishi “ kudos‼️“ is still my # 1 to take my car for service. Armen and Paul always assist me very professional and attentive More

Great Service Brought an 05 Eclipse in for a pre-purchase inspection, took about an hour and a half or so to completely look at all components of the vehicle. Overa Brought an 05 Eclipse in for a pre-purchase inspection, took about an hour and a half or so to completely look at all components of the vehicle. Overall great and friendly service, honest estimates on future costs and knowledgeable service about the vehicle. Would come again. More

Outstanding above and beyond I want to thank Paul for always taking care of me and my car I am always able to drop my car off and get it taken care of as well as inspected to l I want to thank Paul for always taking care of me and my car I am always able to drop my car off and get it taken care of as well as inspected to let me know of any upcoming services that need to get done And never pressures you do it He keeps you updated even when you are not their. My car is fixed ASAP More

Great service Big thanks to Armen and the service team. My Outlander has 120,000 miles now and runs like new. Armen has been my advisor since I bought the car Big thanks to Armen and the service team. My Outlander has 120,000 miles now and runs like new. Armen has been my advisor since I bought the car and has always recommended the right servicing for my car at a fair price. Highly recommend! More

Great service I have been having my Montero serviced there for 18 years! I always trust that they will do a good job and they are fair on their pricing. Our car has I have been having my Montero serviced there for 18 years! I always trust that they will do a good job and they are fair on their pricing. Our car has 289,000 miles on it and just keeps on going thanks to the regular maintenance from Mitsubishi service department! More

Purchased Vehicle My buying experience was great! Sales and management did everything they could to find a happen medium without all the hours of going back and forth l My buying experience was great! Sales and management did everything they could to find a happen medium without all the hours of going back and forth like most dealerships. It was very much appreciated! More

Excellent The service rep was very polite. A check up was done within hours. Apparently it was a computer glitch which did not require any action. They said if The service rep was very polite. A check up was done within hours. Apparently it was a computer glitch which did not require any action. They said if it occurs again they will change the part. I got my car washed. More

Greatest service Super honest service team! They know cars inside out.. great prices. Clean waiting room, with free gourmet coffees, teas. And clean bathrooms. They ne Super honest service team! They know cars inside out.. great prices. Clean waiting room, with free gourmet coffees, teas. And clean bathrooms. They never disappoint. More

Service was quick and professional My experience was that I was treated fairly and everyone was very professional. My car was repaired and the prices were explained to me fairly. My experience was that I was treated fairly and everyone was very professional. My car was repaired and the prices were explained to me fairly. More