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Universal Mitsubishi

Sherman Oaks, CA

4.8
2,074 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,074 reviews

November 09, 2019

Fast response, great costumer service! The person in charge of the service department is a very professional person who knows what he is dealing with. Responded to our need of fixing the ca More

by MONILOPEZ08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

Paul has been with us and in charge of the Service department for many years. Many travel out of their way to have him help with their vehicle needs. We're tremendously fortunate to have him. Stop by and say hello next time you're in the area or to have your vehicle serviced. Stay safe, Carlos De La Luz

November 09, 2019

Car purchase They made buying a car painless. The gentleman was kind and friendly. He was very informative. I was extremely nervous and he put me ease. More

by Bettyboop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can't remember the guys name
Jun 22, 2020 -

Universal Mitsubishi responded

We are extremely thankful for giving us the opportunity to earn your business. We hope we can help you again in the future. Stay safe, Carlos De La Luz

November 09, 2019

Like always great service with Paul Paul is a great and friendly guy always like going to him. He always helps me with my car updates and reminds. Always ask for Paul... More

by JLOPEZM27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you for your continued patronage. We look forward to continuing to service your vehicle. Stay safe, Carlos De La Luz

November 09, 2019

Bad service I am extremely disappointed in the service I received or lack there of. I purchased this vehicle with a check engine light that was immediately servic More

by Javier caamal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

I'm deeply sorry for this. It's definitely doesn't define the way we do business. I wish I would have know about this and made an effort to address it. I know it's been a few months, but let know about the outcome. Stay safe, Carlos De La Luz

November 08, 2019

Very happy with the service and friendly crew. I always look for Paul...the service representative. He is very nice, helpful and you always see him with a smile when he meets you. The service crew More

by mikellige
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Jun 22, 2020 -

Universal Mitsubishi responded

It's important we express how much we appreciate your business when you first come in. Thank you, and we look forward to servicing your vehicle for many years to come. Stay safe, Carlos De La Luz

November 08, 2019

The staff was very friendly and they also professional. Paul and Armen were the employees who helped me. Armen was friendly and helped me with the paperwork. Paul made sure to tell me that the oil change wa More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

Nothing better that driving away in a clean car after it's been serviced. We look forward to yiou rnext visit. Stay safe, Carlos De La Luz

November 08, 2019

Quick and painless I had an excellent experience working with Nick. He made sure my needs were met and he valued my time by visiting me at my office. Very friendly and k More

by Mmfabre31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Zohrabi
Jun 22, 2020 -

Universal Mitsubishi responded

I'm glad we made every effort to make your experience a favorable one. Enjoy your vehicle for many years to come and see us for your next vehicle. Stay safe, Carlos De La Luz

November 08, 2019

Best dealership experience was with Paul in the service depa Paul, definitely went out of his way to help me out with my Lancer GT. He is very knowledgeable in the cars, and was easily able to diagnose the probl More

by mquezada08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Paul and his staff understands the importance of your time. I'm glad he was able to address your Lancer's needs efficiently and got you back on the road. We look forward to having him service your Lancer, for as long as you own it. Stay safe, Carlos De La Luz

November 05, 2019

Service Very good and friendly service hundred percent recommend it They did a great job on my car they always check for all the fluids topped it up very g More

by KOVDZHYANARMEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
November 04, 2019

Excellent service Everything was great. Good job on my vehicle. Armen iis a real car service pro. He knows what I really need. I’m really happy with the service on my More

by RONSPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
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