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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,668 Reviews

1,668 Reviews of Universal Mitsubishi - Service Center

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March 01, 2023

Finally able to repair my 2006 Mitsubishi Eclipse with knowledgeable people. Unfortunately, had to drive from Santa Monica to Sherman Oaks a bummer. More

by Wildriceusc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George (absolute sweetheart—very kind)
Mar 24, 2023 -

Universal Mitsubishi responded

I'm so happy you're now able to enjoy your Eclipse. I'm sorry we failed you and only earned 3 stars. Please tell us how we can improve. We look forward to your opportunity. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

February 20, 2023

I had a great service. it was fast. I did not feel pressured. No additional repair were made unless necessary. I felt that they were honest. Glad to go there. They actually More

by AMMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Universal Mitsubishi responded

Hello Ammar, I'm glad Armen and nour Service staff met your expectations. We also appreciate your 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 20, 2023

Very professional, know their job, good customer service, will come back again. Nice people in this branch More

by MARALLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Universal Mitsubishi responded

Thank you, we appreciate your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 17, 2023

The service manager was very professional helpful and polite. The waiting area was very comfortable. More

by ****
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Universal Mitsubishi responded

I'm glad Paul and his staff met your expections. I hope we've earned your patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 15, 2023

The sales rep was very considerate and professional as he explained everything to us. He answered all of our questions to our satisfaction. More

by sbrown90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Universal Mitsubishi responded

Thank you for taking the time to share your experience, we also appreciate your 5 star review. Enjoy your vehicle for manu years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 15, 2023

Great service and on time delivery. Very professional! Paul is very helpful.I will be back again. More

by Nasir818la
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Universal Mitsubishi responded

We appreciate giving us the opportunity to service your vehicle. Thank you for your 5 Star review, we look forward to your next visit. Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 13, 2023

Thank u so much Paul is da best good fast work great customer service I wud recommend da world to go.... More

by Wardlawm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Universal Mitsubishi responded

TeamPaul..." is da best" Thank you for your kind words and 5 Star review. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 12, 2023

Universal Mitsubishi understands my Mitsubishi Lancer ES 2002. I love my car, and they respect the 367,415 miles on it. They are taking real good care of my car, and targeting any maintenance it requires be More

by LynnH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Universal Mitsubishi responded

Thank you Lynn.... We appreciate giving us the opportunity to service your vehicle. 367,415 Wow...... :) Enjoy it for many more miles to come... Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 08, 2023

The experience was quick and easy and got a good oil change done and customer service was great More

by JOSEPHCORTEZ1416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Universal Mitsubishi responded

Thank you, we appreciate the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 05, 2023

very communcative and quick. i was explained what i was getting for the service being done to my car More

by gotenks266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Universal Mitsubishi responded

Thank you for chosing and giving Universal Mitsubishi the opportunity to earn your business. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

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