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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,661 Reviews

1,661 Reviews of Universal Mitsubishi - Service Center

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February 18, 2021

Paul and Arman from the service department are great people and they have a great team. Their compassion and care for cars comes out every time I bring my ‘17 Corvette for service. Thank you. More

by ALEX B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2021 -

Universal Mitsubishi responded

Hello Alex, Thank you so much for your 5 Star review. On behalf of Paul, Armen and his staff, we appreciate your patronage. Stay safe, Carlos De La Luz

February 17, 2021

Amazing service, very personable and communicative with parts and cost. Would highly recommend them and will definitely come back for future services and tune ups. More

by arenasdevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2021 -

Universal Mitsubishi responded

Thank you very much for your 5 Star review. I'm glad you found your visit met your expectations. We look forward to your next visit. Stay safe, Carlos De La Luz

February 15, 2021

Honest and trustworthy guys! I’ve only ever been with Mitsubishi since they were in Glendale and their services are appreciated! Highly recommend this business. More

by HIGUEROS_J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2021 -

Universal Mitsubishi responded

On behalf of Paul and his Team, thank you. It's tremendously rewarding to know you make the effort to drive to us. Thank you again, and we look forward to your next visit. Stay safe, Carlos De La Luz

February 15, 2021

Service techs kept us updated on our repairs. We also appreciated the fact that they provided us with a rental car for the duration of repairs. Keep up the good work. More

by laylanich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2021 -

Universal Mitsubishi responded

Hello and thank you. I'm glad our Service department met your expectations and accommodated to minimize the disturbance of your day. We look forward to your next visit. Stay safe, Carlos De La Luz

February 12, 2021

Great service. Friendly and polite service. It makes a world of a difference. I felt welcome and treated with respect. I spent a reasonable time there. More

by MONARQCOLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2021 -

Universal Mitsubishi responded

On behalf of our Service department, thank you. We appreciate so much you taking the time to share your experience. We look forward to your next visit. Stay safe, Carlos De La Luz

February 07, 2021

This dealership is great excellent service and location. This is my second oil change here and will keep on going back for all my maintenance More

by Hector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Universal Mitsubishi responded

Hello Hector, thank you for taking the time to share your kind words. I'm glad to hear how satisfied you are with your experience in bringing your vehicle to our Service Department. We look forward to your next visit. Stay safe, Carlos De La Luz

January 31, 2021

Paul T. is a fabulous service manager, not to mention a wonderful human being. Alex is a great technician. His experience and knowledge are superb—but most of all I appreciate his patience and perseverance More

by Charlesrstrand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex, technician. 5 stars.
January 30, 2021

Friendly customer service. They took their time to explain in details what my car needed. I felt safe as far as covid protocols. Masks and social distancing. More

by NIKMAROO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2021

I have complete confidence in my service needs at Duarte Mitsubishi because of the service manager Paul Tokatlyan - always friendly, accommodating, honest, fair. 5 stars. More

by JLH5442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Universal Mitsubishi responded

Thank you so much, It's rewarding to hear Paul has earned your trust. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

January 26, 2021

Armen does a great job of statusing maintenance/repair jobs and recommending the best course of action with no pressure. He's been there for a long time...very experienced. More

by htinla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Universal Mitsubishi responded

Thank you for recognizing Armen's efforts, It's extremely gratifying when we hear customers perspective. We look forward to your next visit. Stay safe, Carlos De La Luz

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