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Universal Nissan
Orlando, FL
2,601 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,601 reviews
December 31, 2020
Fui atendida por el señor William Sánchez el cual me atendió super bien, me explico tofo muy bien, fue muy amable, le agradezco mucho por la colaboración, recomiendo mucho que visiten Universal Nissan y atendió super bien, me explico tofo muy bien, fue muy amable, le agradezco mucho por la colaboración, recomiendo mucho que visiten Universal Nissan y que sean atendidos por el. More
by martineznicolas3012
Employees Worked With
December 31, 2020
Great experience! Jake was extremely helpful, to the point, and willing to listen and work with us. Very genuine and patient. I Would recommend him to anyone looking to purchase a new car! Bill Steinlau point, and willing to listen and work with us. Very genuine and patient. I Would recommend him to anyone looking to purchase a new car! Bill Steinlauf handled the paperwork with us for the final purchase and he was extremely efficient. Bill made the experience painless and stress free. Anyone would be so lucky to have Bill's service as well. More
by Cxw746
December 07, 2020
I purchased a 2021 Nissan Rogue a couple of weeks ago and as much as I hate car shopping Juan Espinal made the experience awesome!! His customer service and knowledge made the process smooth and refreshing. as much as I hate car shopping Juan Espinal made the experience awesome!! His customer service and knowledge made the process smooth and refreshing. I highly recommend Juan as the salesperson to use. You won't be disappointed. More
by jeannelewis
Employees Worked With
Juan Espinal
December 05, 2020
Universal Nissan=Dirty DealersHave you heard of Universal Nissan=Dirty Dealers Have you heard of catfishing? Is it ever right? That is how Universal Nissan prides itself on working. My parents w Universal Nissan=Dirty Dealers Have you heard of catfishing? Is it ever right? That is how Universal Nissan prides itself on working. My parents were in need of a car and were shopping on-line due to the “Pandemic” situation. They worked with an internet sales representative, Glenda Mendoza, from Universal Nissan. Glenda got them the price they were looking for to make a deal. She set up an appointment for my parents to go in, see the car, and sign the paperwork. The following morning my dad goes into the dealership for his appointment with Glenda and much to his surprise no one knows who this lady is. That is ok though because he has all the information that she sent to him. He speaks with a sales person, gives him the vin# of the vehicle he is supposed to be buying and…..wait for it…..what?!?! that vehicle has been sold days prior and is not on the lot. Let me give you the time frame. Glenda made the appointment at 9pm at dealership closing time for 11am the next day. How on earth could that vehicle be gone and sold before my dad got there for his appointment?!?! The salesman asked my dad if he could show him a vehicle of equal features at agreed or close to agreed upon price. My dad said yes and waited roughly 45 minutes to be offered an equal vehicle for over $5,000 more than the agreed upon price that got him into the dealership. What a deal!!! A dirty deal!!! Great Job Nissan!!! Bring in your elderly customers in the middle of a Pandemic so you can screw them over!!!! Above is the problem. Catfishing is never right! Here is how Universal Nissan handles its problems. Livid about the situation, we then call Universal Nissan and ask to speak with a manager. We speak with the internet sales manager; Rebecca. Rebecca listens to the situation, apologizes for the situation and asked if she can make this right. She assures us she will find us another vehicle and honor the agreed upon pricing by the end of the day. She keeps us updated throughout the day with no luck on findings. She tells us she will not be in the following day but assures us her team will continue to work on the issue and make things right. We do not hear back from Universal Nissan. We call back several times in which we are hung up on, put on hold, and told we are still looking. At this point it has been over a week. We ask to speak to a higher manager and advise the dealership that an honest review is about to be submitted against a company that prides themselves / advertises the best prices around with the highest customer service. We are passed along to John Booth, assistant director of sales for Universal Nissan. John hears us out and asks for 30 minutes to verify what we have told him. He calls us back within 10 minutes. Clearly, he knows what we have said are factual statements. He then says he will try his best to rectify the situation. He sees the pricing Glenda has offered and states that technically internet sales people are not authorized to negotiate pricing. So why on earth are these internet sales people then giving any pricing and bringing people in to the dealership under false pretenses. DO NOT give people a PRICE if you cannot HONOR IT!!! Especially bringing in elderly customers into a public space for hours during a Pandemic!!! THIS IS WRONG!!! John then gets an attitude after hearing our frustrations and says he will call us back with his best pricing on a newer model of the car we are looking for. He calls us back with a price higher than the MSRP. GREAT JOB UNIVERSAL NISSAN!!! As they say, it starts from the top!!! Great job John Booth!!! You have just lost customers for Nissan for LIFE. We have taken our business elsewhere. No Dirty Dealers for Us!!! More
by Sunshine
November 29, 2020
In my experience I met a great salesperson, Mr. William Sanchez is an excellent salesperson who focuses on good customer service and satisfying the needs and tastes that he had at the time of my visit to t Sanchez is an excellent salesperson who focuses on good customer service and satisfying the needs and tastes that he had at the time of my visit to the store, using a language according to his work More
by Carlos Rodriguez
Employees Worked With
November 21, 2020
Salí del dealer nissan con un carro 2020 0 millas gracias william!! Tremendo vendedor!! Se los recomiendo al 100% estoy feliz!!! Regalito de Navidad de mi para mi!! william!! Tremendo vendedor!! Se los recomiendo al 100% estoy feliz!!! Regalito de Navidad de mi para mi!! More
by Yany
Employees Worked With
November 15, 2020
William King and the sales team did a good job taking care of us and decently met our needs as far as the sales side goes. Unfortunately, we requested the titan be cleaned well because it was full of san care of us and decently met our needs as far as the sales side goes. Unfortunately, we requested the titan be cleaned well because it was full of sand inside and also had some gunk near the rear window switch, etc. and it appeared that they only ran it through the car wash and dressed the tires. The inside was still dirty. it was late so we left back to Tampa. and the tire pressure light came on. had to go back. returned a week later to get windows tinted and asked that they clean the inside again and rotate the tires. upon delivery of the truck the windows looked good. but nothing else had been touched. a little upsetting after spending an asorbanent amount of money on a vehicle without haggling a ton. as stated the sales team did their job but overall they lacked in the follow through. Attention to detail is key to have return customers More
by NTM
Employees Worked With
Billy King
November 05, 2020
OMG!!! Chris Oliva is amazing!! He’s very helpful , respectful, diligent and knowledgeable!! We’ve been buy 4 cars with him and he always treat us as a family. We are so happy to have him in our lives respectful, diligent and knowledgeable!! We’ve been buy 4 cars with him and he always treat us as a family. We are so happy to have him in our lives!! We love him !! More
by Margaret
Employees Worked With
October 31, 2020
Gracias William Sánchez por despejar muchas de las dudas que tenia frente a la compra de mi vehículo, pronto te contactare nuevamente para hacer negocios. que tenia frente a la compra de mi vehículo, pronto te contactare nuevamente para hacer negocios. More
by andresmuneracamacho
Employees Worked With
October 26, 2020
Buying a new car is never easy: So many choices and options to evaluate. I came to Universal Nissan through the Costco Auto Program. From the moment I arrived, I was greeted and made to feel comfortabl options to evaluate. I came to Universal Nissan through the Costco Auto Program. From the moment I arrived, I was greeted and made to feel comfortable. Austin was a great guide through the process, dealing with my questions and concerns in a knowledgeable and professional manner. While I probably won’t be buying another vehicle any time soon, I would select Universal Nissan as my first choice More
by Sloanwr
