Universal Nissan

The customer service at this dealership is absolutely horrible. My stepdaughter, Christina Cardona, has a 2025 Nissan PATHFINDER which was recalled and they gave her 2025 Nissan Rogue. Her current vehicl horrible. My stepdaughter, Christina Cardona, has a 2025 Nissan PATHFINDER which was recalled and they gave her 2025 Nissan Rogue. Her current vehicle the Rogue has transmission issues which she provided via video documentation. This dealership has held her hostage nearly all day long only to tell her that there is nothing they can do since they couldn’t replicate the transmission discrepancy. This is not how customer service goes. Not to mention she is a disabled Air Force veteran who has put her trust and faith to this dealership only to be treated like this. UNACCEPTABLE! More

I have been a customer for over 18 years. I have purchased 1 Altima and 7 Maxima’s. My most recent purchase was a 2023 Maxima Platinum, very satisfied with the quality and service. Kudos to t I have purchased 1 Altima and 7 Maxima’s. My most recent purchase was a 2023 Maxima Platinum, very satisfied with the quality and service. Kudos to the staff at this dealership. More

I traveled from North Carolina to Orlando for vacation. Before leaving for vacation, I had my car serviced and battery changed in hope that no car issues would be encountered during the trip. The trip dow Before leaving for vacation, I had my car serviced and battery changed in hope that no car issues would be encountered during the trip. The trip down had multiple stops without any issues. The next morning, I started up the car and drove it approximately 1/2 mile, turned it off and came back 10 minutes later and the car wouldn't start. I had a planned engagement to attend so I left the car and came back for it later. I jumped it and it started right up. I drove it another 1/2 mile, parked it and tried to start it again but it wouldn't start. I tried to start it and once more and heard a clicking noise coming from the relay box beside the battery and the undercar lights blinking on and off faintly. The undercar lights stopped blinking altogether and the key fob would not unlock the door or open the door. The entire car systems went dark. I was jumped it again and it started right up. I emailed Universal Nissan around 12:00 midnight indicating the problem with my vehicle. I received a call around 11:00 am the next day from them to schedule a service appointment. I scheduled it for 4:20 pm because I had a previous engagement that I had to attend. The engagement ended earlier than expected and Universal Nissan was able to accommodate rescheduling the appointment to an earlier time of 2:40 pm. I arrived at the dealership at my alloted appointment and after a brief wait for my service advisor Jotzam Torres came to provide me assistance. I explained in great detail the services performed on the car and the issue I was having with the vehicle. Jotzam immediately diagnosed the issue and demonstrated what was causing the problem. Also, when the part for my car wasn't in stock, he was able to find a comparable replacement part that would fit my vehicle. He placed my mind at ease because I was thinking it was an electrical issue and was going to cost alot of money to fix. He was able to have my car repaired and provide me with peace of mind. I have a had a previous issue with a car problem while traveling which resulted in a poor experience and a loss of credibility in Nissan for me. I had a rewarding experience with Jotzam and Universal Nissan which has restored my faith in Nissan. If I lived in Orlando I would always service my vehicle with Jotzam and Universal Nissan More

Amazing technicians, Amazing service advisors, parts department very kind and friendly, owner and director are amazing. department very kind and friendly, owner and director are amazing. More

Came in for an Oil change left with a lemon. Brought it back 5 times now and having the same issues. I Sat in the lobby for over 6 hours to be told it's the sensors, mind you, they didn't move m Brought it back 5 times now and having the same issues. I Sat in the lobby for over 6 hours to be told it's the sensors, mind you, they didn't move my car whatsoever to put it on a lift to check it to make sure that's what it was. I also told them that the transmission was slipping and they said they would have me drive it with a tech. A tech came out to me and basically everything i was told was a lie they were not replacing sensors they were doing absolutely no work on it at all. This place is the worst STAY FAR FAR AWAY. More

GREAT CUSTOMER SERVICE, VERY HELPFUL, UNDERSTAND THE NEED OF THE CUSTOMER AND GO ACCORDINGLY, WITH ALL GREAT HELP PROVIDED 👍. GLAD TO BE ASSISTED BY MR. SARFARAZ NEED OF THE CUSTOMER AND GO ACCORDINGLY, WITH ALL GREAT HELP PROVIDED 👍. GLAD TO BE ASSISTED BY MR. SARFARAZ More

I highly recommend avoiding this dealership. In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome light assembly, and a bad battery). Took 3 service appointments to resolve. After waiting 3 weeks for the 3rd appointment, the service department cancelled my appointment with just 2 days notice (scheduled technician was no longer available and all other technicians fully booked). I asked to speak to a supervisor and was told that George Maicais would call me back. He did not do so. Was only able to reinstate the appointment after complaining to a sales manager (Alex). After 2 of the 3 repairs, I was sent videos confirming completed work. One showed someone else’s car. One showed confirmation that my tires were good (???) with no reference to the window mechanism repairs. Makes me wonder what work was actually performed on my car. After the 3rd visit, the AC fan failed. Because of so many problems with this new car, I asked to speak with a service manager. The service rep, John, said his manager Jorge would call me back. But, Jorge did not do so. At this point I have no intent to return to this dealership and I am hesitant to ever purchase another Nissan product. More

I stopped in briefly to get my splash guard secured, it had dropped due to travel and possible error on my home dealership service department. Juan was polite and quickly helped. He got down looked under t had dropped due to travel and possible error on my home dealership service department. Juan was polite and quickly helped. He got down looked under the car and immediately started fixing the situation. He took my car back to put it on the lift and ensure all was fine underneath. I am not from Orlando, though this type of immediate service with care and concern makes me want to drive to get my car serviced here whenever I need it. Thank you Universal Nissan!! More

Purchased a use car less than 30 days and and the team there did a great job replacing malfunctioning headlight and dying battery at no cost to me. there did a great job replacing malfunctioning headlight and dying battery at no cost to me. More

Great and fast Very pleasant and excelent servicio. Keep You inform ay allá time of they service. Keep You inform ay allá time of they service. More