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Universal Nissan
Orlando, FL
2,710 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,710 reviews
June 24, 2026
Amazing experience with the sales person Thomas Delgado. He was not pushy and took us to the process with knowledge. He was not pushy and took us to the process with knowledge. More
by GEAGOMEZ
Verified Customer
June 23, 2026
Excellent service and customer service. Raul Ruiz and Mr. Victor Arana did the impossible to give me an exceptional attention. I really appreciate it Raul Ruiz and Mr. Victor Arana did the impossible to give me an exceptional attention. I really appreciate it More
by ALIOSKA620
June 19, 2026
very poor customer service Victor Campos and Alex Vazquez in service department Totally dissatisfied they need to be retrained in service department Totally dissatisfied they need to be retrained More
by Ramoutarpope
Employees Worked With
June 04, 2026
Was treated with respect. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car. More
by ARIXAMIROSILA
June 04, 2026
they took my needs & financial needs in consideration when I explaned my car was tottled in an accident when I explaned my car was tottled in an accident More
by vero783
Employees Worked With
Other Employees :
Mia front desk very helpful on the phone
June 04, 2026
We found the car we needed, no surprises, no price hikes, just an honest conversation and quick service. just an honest conversation and quick service. More
by thekidd6669
May 31, 2026
El mejor vendedor de la Nissan hace lo que sea para que te vayas montado en el carro que desees te vayas montado en el carro que desees More
by Nancyvf78
May 30, 2026
I went to Universal for a Nissan truck. I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible. The I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible. The sales manager Victor took over and tried to high pressure me into buying it. He replied to my objections with rude responses. This went on for a while until I stood up and loudly told him "I don't need this truck and I don't need to listen to this." Another manager came over and I told him about Victor's rude behavior. Victor doesn't work on commission so he doesn't care if the sale is lost. No more Universal Nissan for me More
by JimmyJo3000
Employees Worked With
May 29, 2026
Excellent attention , special thanks to the fabulous Desiree Puglia for her patience and support on buying our car Desiree Puglia for her patience and support on buying our car More
by MARIAFERP21
