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Universal Nissan
Orlando, FL
2,597 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,597 reviews
March 26, 2018
Sales Frank Díaz, excelente vendedor muy buen trato, recomiendo que pregunte por él que les va ayudar de la mejor manera a beneficio del cliente.se lo recom Frank Díaz, excelente vendedor muy buen trato, recomiendo que pregunte por él que les va ayudar de la mejor manera a beneficio del cliente.se lo recomiendo. More
by Katy20
Employees Worked With
Frankellis Diaz
March 26, 2018
Sales Frank Díaz me atendió de una manera excepcional el fue muy atento y me ayudo a conseguir buen financiamiento con el banco..gracias a frank me pude mon Frank Díaz me atendió de una manera excepcional el fue muy atento y me ayudo a conseguir buen financiamiento con el banco..gracias a frank me pude montar en el carro que queria More
by Carlos
Employees Worked With
Frankellis Diaz
March 23, 2018
Bad customer service My experience with Universal Nissan is to bad , I call for information on my cars key 🔑 code and the employee said you only need come in person and p My experience with Universal Nissan is to bad , I call for information on my cars key 🔑 code and the employee said you only need come in person and presented your license and you recive the key code, but that never happen . I lose all my day for nothing. Becca Jorge Prada and Ashley bad employee representative More
by Daniel777
Employees Worked With
Ashley and Becca , Jorge Prada
March 19, 2018
Sales Muy buena atencion al cliente.. frank diaz fue muy especial con nosotros cuando compramos nuestro hyundai elentran 2013. El nos explicado con detalle Muy buena atencion al cliente.. frank diaz fue muy especial con nosotros cuando compramos nuestro hyundai elentran 2013. El nos explicado con detalle como el banco nos aprovaria el prestamo..muchas gracias frank diaz More
by Pachecoalma
Employees Worked With
Frankellis Diaz
March 19, 2018
Sales Frank Díaz fue muy amable y sincero conmigo.. su ayuda fue muy buena gracias a él pude salir con mi carro y con un pagaré economico. Frank Díaz fue muy amable y sincero conmigo.. su ayuda fue muy buena gracias a él pude salir con mi carro y con un pagaré economico. More
by Nichole 1986
Employees Worked With
Frankellis Diaz
March 18, 2018
Excellent Universa Nissain help me si much, I want to Josh from Finance and Chris Oliva From VIP, awesome team work, They really worked with me, much appreciate Universa Nissain help me si much, I want to Josh from Finance and Chris Oliva From VIP, awesome team work, They really worked with me, much appreciated More
by Lorraine
March 18, 2018
Lease pathfinder Greet service from sales person! Ahamad Alladeen With out I would never stayed to finalized the lease!. Why huis name in not under salesman? Sales m Greet service from sales person! Ahamad Alladeen With out I would never stayed to finalized the lease!. Why huis name in not under salesman? Sales manger John was greet as Well! More
by Emadfarah05
Employees Worked With
Ahamad Alladeen
March 18, 2018
Great Experience To be a first timer buying a car,I most say that was an easy experience. The salesperson very acknowledgable and answered all my questions To be a first timer buying a car,I most say that was an easy experience. The salesperson very acknowledgable and answered all my questions More
by Miversa2017
Employees Worked With
Christopher Perez, Hiram Rivera, Jean-Louis Gerarad
March 17, 2018
Unique experience! I'm more than thankful for all the dedication and help provided at the moment that I was in need of a car...I was facing a situation and Mr. King (sal I'm more than thankful for all the dedication and help provided at the moment that I was in need of a car...I was facing a situation and Mr. King (salesman) took care of me and my boyfriend, and help us to take the final decision. Thank you! More
by Angelis9
Employees Worked With
Billy King
March 15, 2018
Worst communication between advisors, other advisors and cus It was a xxxx show from start to finish. The communication is absolutely awful in the service department. Did night time drop off for my car, which I It was a xxxx show from start to finish. The communication is absolutely awful in the service department. Did night time drop off for my car, which I stated in my appointment time and when I confirmed the appointment to make sure that was alright. It was, or so I thought. Appointment was 7:20am, called about noon to check on the status and no one knew who had my car or where it was, left a voice mail with the supposed service advisor. Called again a few hours later, was put on hold for 10 minutes for a voicemail. Finally received a call back and was told my keys were placed on the wrong persons desk, and it basically had to hunt to find them. Now to the next day when I went to pick up my car. Stood at my service advisors desk for 30 minutes, waiting to see him to simply get the keys for my car. He was completely MIA and though a couple of the advisors tried to help it took for the person dropping me off to pull into the service area and stop until someone helped me, who was one of the valet guys who brought me to a different advisor. (Valet guy was extremely helpful and took charge.) I will never recommend this service center to anyone. More
by AmyGF329
Employees Worked With
Joe B
