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Universal Nissan
Orlando, FL
2,603 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,603 reviews
April 23, 2018
Sales En el día de hoy adquirí un vehículo en el Dealer Universal Nissan Orlando, mi vendedor fué Frank Diaz y por supuesto para mí el mejor. Muy atento y a En el día de hoy adquirí un vehículo en el Dealer Universal Nissan Orlando, mi vendedor fué Frank Diaz y por supuesto para mí el mejor. Muy atento y accesible y muy amable. Encontrè lo que buscaba y salí sumamente complacida. Vendedores de esta calidad debería existir en todo lugar de ventas. Gracias Frank ha sido usted muy amable y necesitamos personas así de comprometidas con su trabajo para que nosostros los compradores salgamos complacidos y felices. Gracias mil y mucho éxito en su trabajo. More
by Bysr
Employees Worked With
Frankellis Diaz
April 11, 2018
Billy King We had the best customer service ever with Billy King He is so nice person very professional Guy He made as to feel very comfortable to buy the car th We had the best customer service ever with Billy King He is so nice person very professional Guy He made as to feel very comfortable to buy the car that l wanted to buy with.. l will reccomend Him to my family and friends. More
by Martica11
Employees Worked With
Billy King
April 06, 2018
Phenomenal customer service I was the victim of a total loss accident and came in to just look around at different options of vehicles. When I walked in a very nice gentleman Ger I was the victim of a total loss accident and came in to just look around at different options of vehicles. When I walked in a very nice gentleman Gerard was the first one to step up and help me. I began looking at the Nissan Maxima, after test driving the base model I was slightly interested but was not ready to buy. I was brought over to a certified pre-owned Maxima Platinum and absolutely fell in love. The price was perfect for all the amenities included with the car. The finance team was extremely helpful in getting my payments to an optimal price and term that I can afford. This is my second new car purchase and I must say I was extremely impressed when comparing this experience to my last. I truly do appreciate the kindness and generosity of everyone involved in my purchase and would be happy to say I would do it all over again! More
by Lejend
Employees Worked With
Adriano De Oliveira, Jean-Louis Gerarad
April 05, 2018
My new Versa note Couldn’t be happier with Billy king, he made buying my new car easy, I haven’t bought a car in years and I don’t remember it being so hassle free, tha Couldn’t be happier with Billy king, he made buying my new car easy, I haven’t bought a car in years and I don’t remember it being so hassle free, thank you very much. More
by Debell1939
Employees Worked With
Billy King
March 30, 2018
Was awesome It's a pleasure working with Eliab Sterling, just want to thank everyone .for helping me get a new car,do appreciate it.thank you. It's a pleasure working with Eliab Sterling, just want to thank everyone .for helping me get a new car,do appreciate it.thank you. More
by Savi2018
Employees Worked With
March 28, 2018
Got my first car! Today I went over to see if I could get a car and Billy king got me a brand new one, more than I ever asked for. Thank you so much for your help today Today I went over to see if I could get a car and Billy king got me a brand new one, more than I ever asked for. Thank you so much for your help today. More
by Marioacosta26
Employees Worked With
Billy King
March 26, 2018
Sales Frank Díaz, excelente vendedor muy buen trato, recomiendo que pregunte por él que les va ayudar de la mejor manera a beneficio del cliente.se lo recom Frank Díaz, excelente vendedor muy buen trato, recomiendo que pregunte por él que les va ayudar de la mejor manera a beneficio del cliente.se lo recomiendo. More
by Katy20
Employees Worked With
Frankellis Diaz
March 26, 2018
Sales Frank Díaz me atendió de una manera excepcional el fue muy atento y me ayudo a conseguir buen financiamiento con el banco..gracias a frank me pude mon Frank Díaz me atendió de una manera excepcional el fue muy atento y me ayudo a conseguir buen financiamiento con el banco..gracias a frank me pude montar en el carro que queria More
by Carlos
Employees Worked With
Frankellis Diaz
March 23, 2018
Bad customer service My experience with Universal Nissan is to bad , I call for information on my cars key 🔑 code and the employee said you only need come in person and p My experience with Universal Nissan is to bad , I call for information on my cars key 🔑 code and the employee said you only need come in person and presented your license and you recive the key code, but that never happen . I lose all my day for nothing. Becca Jorge Prada and Ashley bad employee representative More
by Daniel777
Employees Worked With
Ashley and Becca , Jorge Prada
March 19, 2018
Sales Muy buena atencion al cliente.. frank diaz fue muy especial con nosotros cuando compramos nuestro hyundai elentran 2013. El nos explicado con detalle Muy buena atencion al cliente.. frank diaz fue muy especial con nosotros cuando compramos nuestro hyundai elentran 2013. El nos explicado con detalle como el banco nos aprovaria el prestamo..muchas gracias frank diaz More
by Pachecoalma
Employees Worked With
Frankellis Diaz
