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Universal Nissan
Orlando, FL
2,593 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,593 reviews
May 24, 2017
Bad Experience! I made an appointment for an oil change for my Infiniti. I specifically asked if they had the oil filter for my car and the said yes we will put to th I made an appointment for an oil change for my Infiniti. I specifically asked if they had the oil filter for my car and the said yes we will put to the side for your appointment. When I arrived for my appointment there was no one there to greet me. I had to knock someone office to ask for assistants. I spoke a person in the office and told him I had a 6:20pm appointment. The response I received was your appointment is not with me because I leave at 6pm. After getting the service manager involved I was told the oil filter they had put side was given to someone else by accident. Clearly the dealership has process issues and worst poor customer service. More
by legacy100
Employees Worked With
Service Manager
May 23, 2017
Amazing experience I had an amazing experience at Universal Nissan. I wasn't even sure if I would be approved for a car but they made it happen. I spoke with Ruben Matos I had an amazing experience at Universal Nissan. I wasn't even sure if I would be approved for a car but they made it happen. I spoke with Ruben Matos the first day I cane who helped me lay out options and a car that would work for me and the second day closed the deal wuth Robert Espejo. Both of them are the most amazingly patient and helpful sales consultants I've seen thus far. I also had the pleasure of meeting the sales manager Jose St. Hilaire who was extremely helpful and reassured me they would be able to work with me. Then Adriano from finance even got me an awesome deal that included gap and an extended warranty for a lower interest rate than I originally agreed to. I walked in thinking I wouldn't be able to get a car at all and left with a 2017 Altima at a price lower than I expected. I would highly recommend this dealership. They won't pressure you into anything you can't afford and they're all extremely helpful when working with your budget and getting you approved. More
by Jasminevaliente
Employees Worked With
Other Employees :
Adriano De Oliveira, Jasmin Ruiz, Jose Saint Hilaire, Robert Espejo
May 22, 2017
Extraordinary I do not feel i was buying a car, specially that ping pong game that happen normaly on those transactions, was never part of the conversation, Marcos I do not feel i was buying a car, specially that ping pong game that happen normaly on those transactions, was never part of the conversation, Marcos Souza the Sales Consultant was extremely patient, done an outstanding job, some dificults came on my part, however his profenional way to work on the case was very impressive, I highly recomend this Marcos Souza at Universal Nissan, South Orange Trail, Orlando., Fl. More
by Lenimar
Employees Worked With
Norm Leblanc, Marcos Souza
May 12, 2017
Keith the best Sales person ever I just purchased 2017 Nissan Rogue and Keith made it fun and fast experience. He is very knowledgable yet not pushy ,but extremely helpful and reli I just purchased 2017 Nissan Rogue and Keith made it fun and fast experience. He is very knowledgable yet not pushy ,but extremely helpful and reliable. I would recommend this dealership to anyone and will make sure to spread the word and recommend this wonderful place and these wonderful people. More
by lili82mn
Employees Worked With
May 05, 2017
Great experience Go see Billy king , he was very patient , helped me find the car I actually wanted and got me a good deal on it . I'd work with him again if I ever sw Go see Billy king , he was very patient , helped me find the car I actually wanted and got me a good deal on it . I'd work with him again if I ever switch out this car Haha More
by Ericxvii
Employees Worked With
Billy King
May 03, 2017
UNIVERSAL Nissan My expectations was met to exactly what I wanted;They worked with my price range & C.J. took care of me;I highly recommend dealership & they wash your My expectations was met to exactly what I wanted;They worked with my price range & C.J. took care of me;I highly recommend dealership & they wash your car for you so it can be squiky clean lol. More
by Skysodop3
Employees Worked With
May 01, 2017
Iniversal Nissan I am very satisfied customer, very happy with the service. Ramces Rivera my sales consultant well informed me and was helpful with every detail, his m I am very satisfied customer, very happy with the service. Ramces Rivera my sales consultant well informed me and was helpful with every detail, his manager was great also. Universal Nissan, I highly recommend them, friendly and courteous staff, thank you. More
by Mary
Employees Worked With
Ramces RIvera - sales
April 28, 2017
Exceptional Service I want to thank Alberto Santos and Francisco for being so helpful and always providing me with exceptional service, especially on my last car service. I want to thank Alberto Santos and Francisco for being so helpful and always providing me with exceptional service, especially on my last car service. You guys are the best and I recommend you to all of my friends and family! More
by Cruz.G
Employees Worked With
Alberto Santos, Francisco Melendez
April 28, 2017
Amazing sales group I bought a car at this dealer and i want to take a minute to thank Alberto santos and chris oliva for all their help at the time of my purchase. Mr. S I bought a car at this dealer and i want to take a minute to thank Alberto santos and chris oliva for all their help at the time of my purchase. Mr. Santos was very knowledgeable, profecional and helpfull. These two people helped me make a very good choise on my purchase. Thank you for going above and beyond making this a greatfull experience. (If anyone is looking for a trustworthy sales rep. Ask for alberto santos or chris oliva they are the best!) More
by Jeff m
April 27, 2017
Best experience at a car dealership. My husband and I visited Universal Nissan to trade in my Murano SV and look into getting a Murano SL. Everyone at Universal was informative and court My husband and I visited Universal Nissan to trade in my Murano SV and look into getting a Murano SL. Everyone at Universal was informative and courteous from our salesman, Felix Negron, to the manager Jose and Bill in the finance department. I loved my Murano SV, and I am truly glad that we upgraded to the Murano SL. It is a beautiful car, and it is a pleasure to drive. I recommend Alex and the team at Universal to anyone looking for a new car. More
by Virginia Sica
Employees Worked With
Bill Steinlauf, Jose Saint Hilaire, Felix Negron
