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Universal Nissan
Orlando, FL
2,593 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,593 reviews
April 21, 2017
Excellent Brandon is very good sales man. He help me and call me to give me the update. He give me the better deal and show me how the car work and future of th Brandon is very good sales man. He help me and call me to give me the update. He give me the better deal and show me how the car work and future of the car. He sell the car for my husband too. He is very happy with him 370 Z. Best price ever.. Thanks Brandon More
by Dimaria36
April 11, 2017
Always great service I've come to Universal Nissan on Orange Blossom Trail for 2 oil changes now. My first was quick and The experience was pleasant. This second time arou I've come to Universal Nissan on Orange Blossom Trail for 2 oil changes now. My first was quick and The experience was pleasant. This second time around I needed the usual oil and filter maintenance along with a tire rotation and 2 recalls to be addressed. The guys in the service department were great. They greeted me quickly, explained the services I was going to need and were super polite and helpful. Since I was going to be hanging out for awhile I decided to grab a bite. I'm actually writing this review to specifically acknowledge one young man that works behind the counter at the food court, Will Morris. Top notch customer service from this employee. I just really wanted him to be recognized because he was so wonderful and friendly. I'm satisfied with every employee I came into contact with, but Will stood out to me because he was so naturally hospitable. He was constantly either cleaning, stocking, or asking customers if they needed any water or coffee. He even came around with small desserts for everyone in the food court to try. He wasn't forcing himself to be curtious, he just was. No one likes to have to hang around for 2 hours and wait for their car to be done, but I appreciate Nissan for doing all they can to make the experience as great as they do. More
by JaimeS89
Employees Worked With
Will Morris
April 09, 2017
Excelente I give that because the treatment was very good.i will recomend that dealer to others the price was good he toll every ditell of the car we wen for te I give that because the treatment was very good.i will recomend that dealer to others the price was good he toll every ditell of the car we wen for test drive.was very good expirien More
by Papa33
Employees Worked With
Simo Bassi, Camillia Vasquez, Ivan Valdes, Laila Medina, Miguel Melendez, Ken Knight
April 07, 2017
Two new cars! My wife bought here new car from Sarfaraz and we had alot of fun during the sale. When I decided to trade my truck in I went to see my man Sarfaraz ag My wife bought here new car from Sarfaraz and we had alot of fun during the sale. When I decided to trade my truck in I went to see my man Sarfaraz again. He worked his magic and sold us another new car. Two deals later and we couldn't be any happier with the deal and the experience at the dealership. Thank you again Sarfaraz for the service and experience you provided. 5 stars all day! More
by Ramman2005
Employees Worked With
April 01, 2017
Best dealer in town The Haitian Sensation manager Jose St . Hilaire is the best in town he was my saleperson for long time now he is manager he always there for you..... The Haitian Sensation manager Jose St . Hilaire is the best in town he was my saleperson for long time now he is manager he always there for you..... i recommend universal nissan More
by O
Employees Worked With
Jose Saint Hilaire
March 31, 2017
Amazing Experience Im verry Happy with my New Armada 2017. Alberto Santos and Chris Oliva were verry professional, and verry helpful. I really recommend Universal Nissa Im verry Happy with my New Armada 2017. Alberto Santos and Chris Oliva were verry professional, and verry helpful. I really recommend Universal Nissan....Thanks. More
by Christian Senquis
March 29, 2017
My experiences was GREAT My experience with Universal Nissan in Orlando was over the top. What I mean by that is the Professionalism, Kindness,Considerated,Very Humble and Pat My experience with Universal Nissan in Orlando was over the top. What I mean by that is the Professionalism, Kindness,Considerated,Very Humble and Patient. My salesman Chris Green is the best. He deserves a promotion. Chris Green is the best. Words cannot express my salesman Chris Green. He does not give up. He goes above and beyond for all of his customers. I would refer the to Universal Nissan. But for as Reed Nissan they need to get training from Universal Nissan. More
by ShaRhonda, Rhynes0627
Employees Worked With
Other Employees :
Tony D Figueroa Service Manager, and Sean Deally Finance Manager, Alberto Santos, Sylvia Wilson
March 27, 2017
Awesome service I walked in with no intention to buy a car however I ended up leaving with one because of the deal I received. Ivan and his team worked long and hard I walked in with no intention to buy a car however I ended up leaving with one because of the deal I received. Ivan and his team worked long and hard to get me what I wanted. Both, my grandparents and I and very satisfied with the car More
by Ksantana10
Employees Worked With
Jasmin Ruiz, Ivan Valdes
March 25, 2017
Awesome service I am so pleased with the decision that was made with my Brand New 2017 Nissian. Brendon was such a great help being that this is my first car ever. I am so pleased with the decision that was made with my Brand New 2017 Nissian. Brendon was such a great help being that this is my first car ever. Especially being a firat time buyer, he took his time and was very upfront with what we was working with. I recommend 2 people already to this particular dealership. They will be coming shortly, thank you guys for such great service. I really appreciate it More
by Tabbiie4
Employees Worked With
Brendon Grimes
March 24, 2017
Great Experience I am beyond pleased with the customer service I got from my salesman Keith ! He helped me get a brand new 2017 Nissan Sentra and it was my first time I am beyond pleased with the customer service I got from my salesman Keith ! He helped me get a brand new 2017 Nissan Sentra and it was my first time being approved ! Thank you !! More
by LolaMarie
