Universal Nissan

Customer Service after sale I purchased my 2015 Nissan Rogue in October of 2015 and I was helped by Robin Johnson who for some reason is no longer there...a true loss for the com I purchased my 2015 Nissan Rogue in October of 2015 and I was helped by Robin Johnson who for some reason is no longer there...a true loss for the company. I had my car in for servicing 4 times, two of which were because the rear window leaked and it took them awhile to get the part and have it fixed. The other two times were for an oil change and and oil change and tire rotation. I was in need of another oil change/tire rotation but that is even questionable because my service light came on 1,500 miles before what the service sticker said. I checked for coupons, since I am on a fixed income, the oil change alone was $32.99. I clicked on the link for chat on their website and asked if there were any other specials and was told someone from the service dept. would call me back but that never happened. I checked out Reed Nissan and they had a coupon for oil change/tire rotation for $29.99 so I once again contacted Universal and asked if they would accept the coupon and was told no. I took my car to Reed for the servicing and contacted NissanUSA to file a complaint. At Reed they did the oil change but they could not do the tire rotation because my socket was missing and their master set did not have the large socket needed. Since my car was serviced at Universal I called and left a message that I would be coming to pick up a socket because mine was missing and they were the last ones to access the wheels. On my way to Universal I received a call from the service manager saying "I understand you are having an issue and I would like to help resolve it" and I said what issue...the fact that you would not honor another Nissan coupon or that my socket was missing when the other dealership tried to do the tire rotation. He said he would give me a new socket when I got there. After he got the socket for me I said this whole mess could have been resolved by your honoring Reed's coupon and he told me the best they could have done was $32.99 for the service BUT they never gave me that offer or I would not have driven an additional 15 miles to have the service done elsewhere. I get back to Reed and as they are doing the tire rotation I checked my email and and hour and a half before I went back to Universal there was an email with coupons...one of which was the tire rotation and oil change for $29.99. I paid cash for my vehicle and I purchased an mfg. extended warranty which I wanted to cancel so I called Universal only to get an answering machine for that dept. and some guy name Chip who said he could not get to the phone but leave a message and he would get back to me...I waited 3 hours and called again and got the same response. Today I will drive up to Universal and request a refund of my extended warranty in person. At this point I am through with Nissan and have decided to trade my vehicle in for a Toyota and I have already began my search. I had two Toyota's in the past and should have never gone to Nissan! The only thing that Universal has going for it since Robin Johnson is gone is Jackie Trucksess who is the service concierge. More

Great experience, friendly sales team It was a great experience to buy a new vehicle from this dealer, Jose Zayas did a great job explaning the futures and different options this vehicle.c It was a great experience to buy a new vehicle from this dealer, Jose Zayas did a great job explaning the futures and different options this vehicle.came with, it made my whole experience very pleasent. Thank You. More

Sales Agent Awesome People Skills..Polite, Dealership as a Whole is so caring and immediately takes ownership to assist as if we were family. ALBERTO SANTOS was so invested in hearing our nee Dealership as a Whole is so caring and immediately takes ownership to assist as if we were family. ALBERTO SANTOS was so invested in hearing our needs and wants. This young man is a Superb Asset for your Company.......... More

WORST Customer service I feel it necessary to post how unhappy I am with the service department at Universal Nissan of Orlando. On July 18, 2016, I had to take my Versa Nis I feel it necessary to post how unhappy I am with the service department at Universal Nissan of Orlando. On July 18, 2016, I had to take my Versa Nissan in because the shifting cable broke and needed to be replaced under the extended warranty. Mr. Jorge Prada-Service Consultant took care of us and told us that our car would be ready in two days. Three days went by and no call, therefore, I decided to give Jorge a call I was then told that the part had to be ordered and it was in back order. I then requested a rental and he said he needed approval from his manager Tony. I was approved for 5 days paid by the extended warranty. And 5 extra days paid by them. Two (2) weeks went by and I had to return the rental, otherwise, I would be charge $35.00 per day. Jorge Prada told me the part would be coming from Japan and had no idea when it would get here. It could take up to 6 months and if I didn't believe him to call myself. That's exactly what I did the next morning and to my surprise the first dealership I called was at Merritt Island and they had the part there! You could imagine my frustration having to wait all these days and Jorge Prada, telling me the same thing over and over. After several attempts trying to contact Jorge to let him know I had found the part in FLORIDA. He wasn't a happy camper. Of course who would be if someone else is doing his job. He then gave me the part number and had me call the other dealership to confirm that was the correct part. Once confirmed, I had to call him several times before getting in touch with him and he said I had to be patience. I told him I had be patience enough waiting for the past 16 days. And he hung up on me without any explanation. I immediately contacted his manager Tony and told him how disrespectful and unprofessional Jorge Prada was. People like Jorge Prada should not be working as a consultant and/or customer service. I definitely believe he should be retrained. As well, as everyone else that couldn't locate a shifting cable in the State of Florida. When my car was finally ready to be picked up after 3 weeks I went directly to his manager and completed all paperwork with him. I understand when parts are in back order it takes time. But, when you don't do your job correctly and the customer has to their work. Seriously there is a problem with your personnel. I would definitely retrain all employees. Sorry, but I wouldn't recommend this dealership to anyone. More

Purchase The salesperson Jinny is excellent and very attentive to your needs and wants in a vehicle. The sales process was seamless and smooth. I am very happ The salesperson Jinny is excellent and very attentive to your needs and wants in a vehicle. The sales process was seamless and smooth. I am very happy with my new toy. More

NISSAN FOREVER My experience at the Universal Nissan at Orlando was unbelievable my situation was hard i just had a total loss vehicle and Hiram and Fidel made it po My experience at the Universal Nissan at Orlando was unbelievable my situation was hard i just had a total loss vehicle and Hiram and Fidel made it possible to get me on My 2016 Pathfinder it is amazing my payments are where i wanted and they made it possible. they went bove and beyond expected i really thought it was not going to be possible but i was wrong. The way the service was since we got to the dealer was excellent till the time we got out i really recommend these two gentlemen's they really know how to help. :) More

New Frontier Courteous and knowledgeable staff focused on time and details made for a pleasant experience when purchasing my new vehicle. Minor issues were quick Courteous and knowledgeable staff focused on time and details made for a pleasant experience when purchasing my new vehicle. Minor issues were quickly taken care of reaffirming that I made the right choice going to Universal Nissan. More

Excellent I give Universal Nissan 5+ star. I was in just to see at future cars and Hector Santiago did an amazing job. Everything from greetings to the end he p I give Universal Nissan 5+ star. I was in just to see at future cars and Hector Santiago did an amazing job. Everything from greetings to the end he provided an excellent service and answered all my questions. Hector Santiago, a great guy wirh a lot of knowledge. Not knowing he was going to end up convincing me to buy a new car right away and just thinking I was browsing he didnt mind and was with me the whole time. I bought my car ahead of time but with the help, time and ,effort I received from Hector I'm more than happy to say I got a new car and great deal. Thank you Hector Santiago for everything you help me on. ? More

I love my Nissan Altima I stop at dealer just to see cars I end up getting one, but I'm happy I did. Thanks to everyone that help me. I stop at dealer just to see cars I end up getting one, but I'm happy I did. Thanks to everyone that help me. More

Still in disbelief I have had my share of car shopping and they were all full of hope and false promises. I have never had both a salesman and manager deliver on their w I have had my share of car shopping and they were all full of hope and false promises. I have never had both a salesman and manager deliver on their word and work hard to ensure that I was 100% satisfied. My salesperson was Ruben. Throughout the whole deal he was positive, confident, and determined to get the deal done. Besides, he was more positive then I was. I have nothing but great things to say about this dealership. From the time my husband and I arrived until the time the deal was completed nothing but excellent customer service. When the deal was done I was so shock and in disbelief, because as I said I never had a dealership to work as hard for me. Not to mention, allowed me to negotiate a payment that was comfortable for me, pick out the color that I wanted, choose the style of vehicle, and then take home a brand spanking new 2016 Nissan Sentra with 0 miles. Yes, you heard me. This is one dealership where it is about YOU, not the salesperson making money off of you. So, getting back to the end of my visit. Once the deal was done, my salesman and I took a photo of me and him standing next to my brand new car. Still in disbelief! He also took the time to program my phone to my car to allow me to listen to my favorite app, Pandora. Not to mention, the car came with free XM radio for 3 months. Ruben and the dealership have called me several times to see how things were going and to let me know should anything arise don't hesitate to contact them. So, for those of you who are wasting your time with the naysayers please go and see my friends out at Universal Nissan. You will be glad that you did! I sure am.. More