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Universal Nissan
Orlando, FL
2,611 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,611 reviews
October 01, 2016
*****Unbelievable!!***** Went in to service my 2015 Nissan Murano and returned home with a 2017 Pathfinder instead! Brett Livingston and Chris Roman teamed up and arranged to Went in to service my 2015 Nissan Murano and returned home with a 2017 Pathfinder instead! Brett Livingston and Chris Roman teamed up and arranged to drive me home, in the new 2017 Nissan Pathfinder, to pick up my husband so we can both complete the paperwork at the dealer together. Amazing and outstanding service! More
by Amb
Employees Worked With
Josh Muniz in Finance and Alberto Santos , Brett Livingston, Chris Roman
September 30, 2016
Bought a Nissan instead of an Infiniti The sales department was great and they went out of their way to work with me so that I could purchase the car that I wanted. The sales department was great and they went out of their way to work with me so that I could purchase the car that I wanted. More
by Tony Hayes
Employees Worked With
Other Employees :
Robins Perez, Camillia Vasquez, Christopher Keller
September 28, 2016
Outstanding Service!! I went on a late Saturday night and a friendly man greeted me even though it was closing time. This man was Jose Zayas. When browsing for a Nissan Rog I went on a late Saturday night and a friendly man greeted me even though it was closing time. This man was Jose Zayas. When browsing for a Nissan Rogue I did not expect for Jose to put me through such an easy and fast process! I walked away with a car that my wife loved! Thank you Jose! More
by Hotwheels
Employees Worked With
Jose Zayas
September 27, 2016
Got a brand new car Sarfaraz was such an amazing help I loved him. If you go there you must talk to him !! He explained every single little thing in clear detail to my mo Sarfaraz was such an amazing help I loved him. If you go there you must talk to him !! He explained every single little thing in clear detail to my mother and I More
by Des217
Employees Worked With
September 24, 2016
Great experience Thank you so much for the outstanding service that can and Robins showed me while put having my new vehicle. I will definitely recommend my friends a Thank you so much for the outstanding service that can and Robins showed me while put having my new vehicle. I will definitely recommend my friends and family. More
by Lovemynewcar
Employees Worked With
Robins Perez
September 23, 2016
It was amazing!!! I had the best sales person anyone can have his name is Aaron Blaser ask for him when you go there , he will go out of his way for you, he got me the I had the best sales person anyone can have his name is Aaron Blaser ask for him when you go there , he will go out of his way for you, he got me the best deal ever . More
by Roxana Gonzales
Employees Worked With
Chris Roman, Aaron Blaser
September 20, 2016
***Best Dealer in Orlando*** I purchase a car at Universal Nissan. . I had a great experience. My Sales Person Angelo Rivera was absolutely great. He is one the best sale repres I purchase a car at Universal Nissan. . I had a great experience. My Sales Person Angelo Rivera was absolutely great. He is one the best sale representative I've ever worked with. He cared about all my needs. His managers Robins Perez were phenomenal. I will recommend this dealership to all of my friends & family!!!!!!!! More
by Suleiman909
September 20, 2016
Very patient Rudy was very kind and patient with me. He really took the time out to listen to my concerns. I would definitely recommend him to others Rudy was very kind and patient with me. He really took the time out to listen to my concerns. I would definitely recommend him to others More
by Satified customer
Employees Worked With
Rudolf Toth
September 15, 2016
Excellent customer service Johnny Rodriguez gave us excellent customer service. I did not feel pressured into purchasing a vehicle. He made sure that i understood everything bef Johnny Rodriguez gave us excellent customer service. I did not feel pressured into purchasing a vehicle. He made sure that i understood everything before i made a decision. He explained the features and benefits of my vehicle. Thank you so very much Johnny. I Love my new car. More
by NRosario64
Employees Worked With
Johnny Rodriguez, Bill Steinlauf
September 15, 2016
Trade In Vehicle I am always satisfied with Nissan, I have always had a Nissan Vehicle. I went in on a Saturday to service my Murano and I ended up trading it for the I am always satisfied with Nissan, I have always had a Nissan Vehicle. I went in on a Saturday to service my Murano and I ended up trading it for the Nissan Maxima Platinum. I had purchased the Murano as a family car but unfortunately I lost my spouse this year. I decided to go back to a sporty yet classy vehicle. Bakari Smith was extremely nice and caring. He really explained a lot of the features on the Maxima in which I was impressed. He also stated that I can always call upon him for further help understanding my vehicle and its feature that was extremely nice of him. I am happy and would also recommend Nissan to anyone. Thank you all More
by jdavila0210
Employees Worked With
Alberto Santos, Bakari Smith
