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Universal Nissan
Orlando, FL
2,597 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,597 reviews
May 02, 2016
Outstanding Customer Service One I walked in a few days ago I was greeted by a very nice gentleman named Tommy Lee Hung. He was very knowledgeable. At first I didn't want to buy a One I walked in a few days ago I was greeted by a very nice gentleman named Tommy Lee Hung. He was very knowledgeable. At first I didn't want to buy anything, however I trusted Tommy Lee Hung in leading my family and myself into picking the perfect vehicle to fit our everyday needs. I couldn't be any happier. I will send Tommy Lee Hung referrals. I've never had such a non stressful, easy process, A+ experience anywhere I have every purchased anything in my lifetime as I did at Universal Nissian on OBT. Thank you Tommy Lee Hung. More
by HappyCustomer2016
Employees Worked With
Tommy Lee Hung
May 02, 2016
Alberto awesome sales rep Had an amazing purchasing experience with Alberto Santos at Universal Nissan, very professional, attentive and helpful. Highly recommend him and this Had an amazing purchasing experience with Alberto Santos at Universal Nissan, very professional, attentive and helpful. Highly recommend him and this dealership. Great experience and customer service. More
by Cruz.G
Employees Worked With
Alberto Santos, Adriano De Oliveira, Francisco Melendez
May 02, 2016
Great experience, awesome customer service Had a great experience buying my car with Alex Mangual. Very kind, very patient, and an excellent seller. He listened and got me everything I wanted a Had a great experience buying my car with Alex Mangual. Very kind, very patient, and an excellent seller. He listened and got me everything I wanted and needed in a car. I recommend him to every single person that's looking for a new car to buy. More
by saracastro98
Employees Worked With
Alexis Mangual
May 01, 2016
Attentive, Personal & No Pressure Universal Nissan's Sammy Zapata & Juan Crespo are amazing. They made a car buying experience simply easy, personal, attentive and without any pressure Universal Nissan's Sammy Zapata & Juan Crespo are amazing. They made a car buying experience simply easy, personal, attentive and without any pressure. They allowed me to make my selection and decision at a good pace and helped get a great deal on a new 2016 Nissan Murano. These gentlemen took their time and made me feel like family. I highly recommend Universal Nissan & Zapata/Crespo team. They get my 2 thumbs up!! More
by Syber2012
May 01, 2016
personal experience Love love the dealer, organization and more than anything the professionalism of the employees. I had the pleasure of buying my 2015 Juke from Hector Love love the dealer, organization and more than anything the professionalism of the employees. I had the pleasure of buying my 2015 Juke from Hector Santiago and I can't thank him enough of how amazing he was with the one on one treatment, explains everything with major details and very charismatic person. Also, with his help of his manager Robin who also went the extra mile to make sure I had an amazing deal. Enough to say that I will be back for future deals and highly recommend this dealer and Hector as an amazing salesman. More
by Asofia
Employees Worked With
Hector Santiago, Robins Perez
April 30, 2016
Love my new Maxima! I walked into Universal Nissan and was taken care of right away. Their service was the best. Hector Santiago was my sales consultant he was extremely I walked into Universal Nissan and was taken care of right away. Their service was the best. Hector Santiago was my sales consultant he was extremely professional and polite, not pushy unlike other sales consultants. His Manager Robins Perez also made my buying experience very smooth. Thank you for all your help. I’ll definitely be coming back for my next vehicle!! More
by Yola
Employees Worked With
Hector Santiago, Robins Perez
April 30, 2016
Love my new Maxima! I walked into Universal Nissan and was taken care of right away. Their service was the best. Hector Santiago was my sales consultant he was extremely I walked into Universal Nissan and was taken care of right away. Their service was the best. Hector Santiago was my sales consultant he was extremely professional and polite, not pushy unlike other sales consultants. His Manager Robins Perez also made my buying experience very smooth. Thank you for all your help. I’ll definitely be coming back for my next vehicle!! More
by Yola
Employees Worked With
Hector Santiago, Robins Perez
April 17, 2016
I had a wonderfull experience, Mike J. is a great sales representative, that made the purchase of my vehicle hastle free. I would recommend Mr. Jahangir to anyone who is interested in purchasing a new a us representative, that made the purchase of my vehicle hastle free. I would recommend Mr. Jahangir to anyone who is interested in purchasing a new a used vehicle.. More
by dplaza1025
Employees Worked With
mike jahangir
April 17, 2016
New car I went to purchase a new vehicle and Nissan assign Mr. Robin Perez as my sale person, I have nothing but good reviews to say about this gentleman. Rob I went to purchase a new vehicle and Nissan assign Mr. Robin Perez as my sale person, I have nothing but good reviews to say about this gentleman. Robin was very helpfull and polite. I had a great shopping experience with Mr. Perez.. Also josh Muniz in Finance was very helpfull and gave me great customer service in the finance dept. More
by dplaza1025
Employees Worked With
Robin Perez, Josh muñiz
April 08, 2016
Service fell flat on their face 2 days to perform an oil change with a early morning appointment on a new car, pathetic. Also, just called and my warranty replacement armrest is in, 2 days to perform an oil change with a early morning appointment on a new car, pathetic. Also, just called and my warranty replacement armrest is in, first appointment is 4 weeks out for an armrest swap. C'mon Universal Nissan, who has the time for this? Why would a customer want to purchase a vehicle from here when the service is so bad? Disheartening More
by Twizzty
Employees Worked With
Jorge Macias
