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Universal Nissan
Orlando, FL
2,597 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,597 reviews
January 18, 2016
Great customer service I worked with John Booth and Ralph Simon and the customer service was excellent. everyone at the dealership was looking to get me exactly what I was l I worked with John Booth and Ralph Simon and the customer service was excellent. everyone at the dealership was looking to get me exactly what I was looking for. More
by MichaelWilson
Employees Worked With
John Booth, Ralph Simon
December 31, 2015
Chris was great Chris made everything happen that I wanted to happen.got my new Juke no money down at the payment I wanted.he went and picked up my car in Melbourne w Chris made everything happen that I wanted to happen.got my new Juke no money down at the payment I wanted.he went and picked up my car in Melbourne which was great.Brought my girlfriend in for a new car and her made it happen for her also. More
by Mimster06
Employees Worked With
Mr Keller, Chris Roman
December 31, 2015
AMAZING EXPERIENCE!!!!! I had been putting off getting a new car because of my last experience at a different dealership. Chris made everything so easy with no pressure and m I had been putting off getting a new car because of my last experience at a different dealership. Chris made everything so easy with no pressure and made sure I got everything I wanted! I would highly recommend universal Nissan and Chris to anyone in the market for a new car! BEST EXPERIENCE EVER! More
by jennelfox
Employees Worked With
Mr. Keller in finance, Chris Roman
December 30, 2015
Exceeded Expectations I could not be happier with my decision to visit Universal Nissan. I bought a brand new Nissan Rouge with the help of a wonderful sales associate. I w I could not be happier with my decision to visit Universal Nissan. I bought a brand new Nissan Rouge with the help of a wonderful sales associate. I was more than satisfied with my assistance for the purchase. One of the best customer service experiences I have ever had. I left in my car with a beaming smile on my face. More
by MrHappy
Employees Worked With
Philip Jean-Baptiste
December 29, 2015
Disappointed Customer My husband and I purchased a car on 12/27/15 from Universal Nissan and we were told that we would receive a $25 prepaid giftcard for test driving a ca My husband and I purchased a car on 12/27/15 from Universal Nissan and we were told that we would receive a $25 prepaid giftcard for test driving a car needless to say not only did we test drive a car but we purchased a car. My husband called the sales person the next day to inquire about our giftcard and we were told that they wasn't going to honor the giftcard because we didnt sign up for it in the internet before coming. That was the craziest bunch of bull crap I have ever heard especially when we was never told that in person when we filled out for the giftcard in the dealership and received a redemption code. I will never do business with Universal Nissan ever again. Its really not about the giftcard its all about the principal on how they made up rules that was not in writing and they did not honor what they are advertising. I feel as though they pick and choose on who they want to honor the giftcard for. This place is a Customer Satisfaction FAIL !!! More
by Disappointed Customer
Employees Worked With
internet sales manager
December 28, 2015
New Car Purchase I had a great car buying experience at Universal Nissan. From the minute I walked in I was well taken care of. I left the dealership with an extremely I had a great car buying experience at Universal Nissan. From the minute I walked in I was well taken care of. I left the dealership with an extremely large smile and the Keys to a brand new 2016 Nissan Altima. Between sales rep Chris Oliva (who was incredibly knowledgeable, patient and very personable), Sales Manager Chris Green (who was able to approve a great deal for me) and Finance manager Chris Keller (who was able to help me stay within the budget for my monthly payments) I could not have asked for a better group of people to help me get exactly the vehicle I wanted and within my budget. Thank you. xoxoxo : ) More
by Eslaine3294
December 23, 2015
Now This A Deal I will never buy a car anywhere else, from start to finish these guys treated us soo well, and exceeded our expectations on price and monthly payments I will never buy a car anywhere else, from start to finish these guys treated us soo well, and exceeded our expectations on price and monthly payments! Thanks Chris from Down Under and Jay V you guys are a great double act! Merry Christmas xoxo More
by Adri79
Employees Worked With
Chris Bryant, Jonathan Velasquez
December 18, 2015
Very expensive Bought my car hear. Had it for almost 3 years. I love my car and everything the only reason i let them do my oil change is because its under my warra Bought my car hear. Had it for almost 3 years. I love my car and everything the only reason i let them do my oil change is because its under my warranty. Othervise there maitence is very exspensive. Everytime i go in for a simple oil change they try to say you need this and that done. Like this place doesnt make enough money More
by Justin827
December 17, 2015
great experience From the moment we walked in the door, they were very professional. We didn't think we were going to be able to drive off the lot that day, but Paul G From the moment we walked in the door, they were very professional. We didn't think we were going to be able to drive off the lot that day, but Paul Goodwin went above and beyond to make it happen. If anyone I know is looking to purchase a vehicle we would definitely refer them to Nissan. More
by allidoiswin
Employees Worked With
Paul Goodwin
December 17, 2015
Very accommodating and friendly. I give this rating be because many dealerships will just try to make a sale. Hector Santiago was very patient with me understanding my budget and what I give this rating be because many dealerships will just try to make a sale. Hector Santiago was very patient with me understanding my budget and what worked for me. Also very knowledgable about the Products. He continues to check on me even after the sale was completed! More
by Sirfalcon
