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Universal Nissan
Orlando, FL
2,597 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,597 reviews
December 01, 2015
Simply the Best! I have been a customer of Universal Nissan since 1990 (was Action Nissan then) and just took delivery of my 9th car from them, a 2016 Maxima. I have I have been a customer of Universal Nissan since 1990 (was Action Nissan then) and just took delivery of my 9th car from them, a 2016 Maxima. I have always been treated as a valued customer and never just another sale. The entire staff is friendly and many recognize me by name when I come into the dealership. Hector Santiago (V.I.P. Sales) has been my sales person 3 times in the past 12 months - 2 cars for me and one for my son. As a woman, it is refreshing to be taken seriously as the decision maker, without having to have a man present. I have always received a great deal - price, trade in, interest rate which I have negotiated - and not being asked if I have check with my husband, and without high pressure tactics. The finance department is professional and efficient. I highly recommend this dealership to anyone looking for a Nissan. I am a customer for life - 25 years and counting. More
by Sandy R.
Employees Worked With
Bill Steinlauf, Hector Santiago
December 01, 2015
Excellent Staff I recommend Universal Nissan to everyone. Juan Crespo and Robin Johnson helped me get my car. As soon as I walked in I was greeted and acknowledge. I recommend Universal Nissan to everyone. Juan Crespo and Robin Johnson helped me get my car. As soon as I walked in I was greeted and acknowledge. Great customer service, they gave me their undivided attention. They answered any questions I had and helped me feel welcomed. They helped me pick the right car that was best for me and made me feel comfortable and made sure I was taken good care of. I highly recommend them for future business. More
by carguy juan234
Employees Worked With
November 30, 2015
Fun to shop for a car here! I am very pleased with my whole experience at universal nissan. I didn't spend time waiting around to get the deal done. The staff was knowledgeable a I am very pleased with my whole experience at universal nissan. I didn't spend time waiting around to get the deal done. The staff was knowledgeable and easy to work with! Love my nissan!!! Would recommend Chris to anyone! He is honest, upfront and doesn't waste your time trying to put you in vehicles that you would never purchase! Norm (in finance) was the most organized and informative finance guy I have ever met. He was thorough and personable and genuinely kind. I also got into a brand new car for a lower payment than my trade in. Very happy customer! More
by Kate
Employees Worked With
Chris Roman, Norm Leblanc
November 08, 2015
I love Universal Nissan I normally don't write reviews, my expectations were beyond exceeded. I was shopping around for a new car for one week not knowing what I really wante I normally don't write reviews, my expectations were beyond exceeded. I was shopping around for a new car for one week not knowing what I really wanted. I just knew I wanted a new car. I was very overwhelmed and heard horror stories about car shopping. Needless to say I was nervous. I went to several dealerships and I must say I am so thankful for walking into Universal Nissan. From the moment I walked in I felt welcomed from the staff. Robins was my salesman. He provided me with exceptional service. Robins was very informative and made my car shopping experience enjoyable and easy. Anthony helped get me an amazing deal. Norm made the paper work process stress free. I love my car! Big thank you!! I love Universal Nissan and would recommend anyone to go there. More
by Msantos
Employees Worked With
Anthony Guillaume, Norm Leblanc, Robins Perez
November 08, 2015
Great Service! I was in need of a new car (badly) and went to Carmax (only because my credit isn't too great an I didn't think I'd be approved anywhere else) but, th I was in need of a new car (badly) and went to Carmax (only because my credit isn't too great an I didn't think I'd be approved anywhere else) but, then my sister stopped me and sent me over to Robins whom sold her a car a few weeks back..... Best decision I made! Robins was super helpful as was Chris and Anthony. I would recommend Universal Nissan to anyone looking for a good car, good service, good deal and a good laugh! More
by SantosN
November 02, 2015
Excellent Experience! Alexis Mangual made the purchase of my 2015 Altima S, a very smooth purchase. He is extremely detail oriented took his time to explain every feature t Alexis Mangual made the purchase of my 2015 Altima S, a very smooth purchase. He is extremely detail oriented took his time to explain every feature that the car had. There was no rushing here and I appreciated it very much. The agreed upon pricing that was solid through to the end. I very much appreciate that! If you stop by this dealership ask for Mr. Mangual you will not be disappointed! I give him 5 stars hands down! More
by Deborah R.
Employees Worked With
Alexis Mangual
November 01, 2015
Nissan is the best So I made the decision to get me a new ride and universal was my second stop. I'm glad I came across true professionals like Juan and Fidel , they put So I made the decision to get me a new ride and universal was my second stop. I'm glad I came across true professionals like Juan and Fidel , they put together a great deal on my new Altima and I couldn't ask for more. More
by weaver
Employees Worked With
October 14, 2015
Awesome customer Service Chris was very helpful and determined to help me the best he can. He went above and beyond to give me great customer service. He answered all my quest Chris was very helpful and determined to help me the best he can. He went above and beyond to give me great customer service. He answered all my questions and was really knowledgable. My experience was great and will definitely continue doing business there. More
by Lcorrea
Employees Worked With
Chris Roman
October 14, 2015
Patrick and Universal Nissan are AWESOME! I bought a 2015 Nissan Rouge from Patrick Brabec and have never been happier with a car buying experience or vehicle! If you go to this dealership, w I bought a 2015 Nissan Rouge from Patrick Brabec and have never been happier with a car buying experience or vehicle! If you go to this dealership, which you should, be ready for a pleasant experience vs. others in the area. I won't be in the market for another vehicle for a while, but would recommend this dealership and Patrick especially for anyone who is looking for a new or used vehicle. More
by BoydK64
Employees Worked With
Patrick Brabec
September 30, 2015
Yes, I Will Be Returning I was content with my overall visit, we all know how monotonous multiple trips to different dealerships can be. Universal was thus far my favorite tha I was content with my overall visit, we all know how monotonous multiple trips to different dealerships can be. Universal was thus far my favorite thanks to the staff. More
by Sully117
