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Universal Nissan
Orlando, FL
2,597 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,597 reviews
September 29, 2015
PLEASE READ THIS REVIEW BEFORE DOING BUSINESS WITH UNIVERSAL If you are looking for a business that will rip you off, then Universal Nissan is the place for you. I had my car "fixed" at this location for $835, o If you are looking for a business that will rip you off, then Universal Nissan is the place for you. I had my car "fixed" at this location for $835, only to brake down 5-miles from the dealership - with the exact same symptoms. I guess that sensor wasn't the problem after all! What did they do about it? Absolutely nothing except tell me that I needed more repairs off their rap sheet of suggested purchases. Except, they couldn't guarantee the new repairs would fix the car. No thank you! I'm not going to let you replace the whole car letting you guess what is causing the problem. What was really telling was listed on the "recommended" repairs they put low tread down for my tires. Tires that I purchased 3 months prior. That shows you they are out to make money off you, even if it means lying. Not to mention you get the feeling it's the good ole boys club at this location. Every time I was there, they were more worried about talking with each other than helping anyone out. You had to seek them out for assistance and when you did, it seemed like you were bothering them. So my plea to you is don't walk, but RUN AWAY FROM THIS BUSINESS!!! You will be thankful that you did. More
by newmr015
Employees Worked With
Saul, Paul Conklin
September 28, 2015
Poor Customer Service! The car we bought early this month is great, but this place lacks in customer service. We have never seen poor customer service at a dealership until The car we bought early this month is great, but this place lacks in customer service. We have never seen poor customer service at a dealership until we came to Universal Nissan. Every time I call they ask who I like to be transferred to instead of how may I help you. Every time we call and leave a voicemail, no one calls back with an answer to our questions. We have left many voicemails to the sales agent Philip, and finance manager Josh at Nissan, but no follow up calls have been receive yet. We have gotten the run around ever since we started the buying process early this month. We had to drive up to the dealership multiple times because they failed to have us sign certain documents, and wasted our time which we value you the most. I feel like something is screwed up somewhere in the system, and if we can't get it right soon further action may need to be taken. More
by Mel15
September 23, 2015
Friendly My sales reps was very professional and friendly. I was the one who was inexperienced in what to do, They did their part of making me feel like I was My sales reps was very professional and friendly. I was the one who was inexperienced in what to do, They did their part of making me feel like I was getting a great deal. When I cam e home and had time to shop around I realized I got screwed on my vh. Price. Don't get me wrong I am only upset at myself. This is a good dealerships. More
by Adriana12
Employees Worked With
Jonathan Virgilio, Adriano De Oliveira
September 19, 2015
Excellent service 😀 Alex Mangual he's amazing at this jobs. We have been very satisfied by the service provide. I recommend the dealer for everyone I am happy Alex Mangual he's amazing at this jobs. We have been very satisfied by the service provide. I recommend the dealer for everyone I am happy More
by ramirez74
Employees Worked With
Alex Mangual
September 05, 2015
Exellent Service We have been very satisfied by the service provided, and everyone at Universal Nissan has been helpful, kind and professional. We strongly recommend t We have been very satisfied by the service provided, and everyone at Universal Nissan has been helpful, kind and professional. We strongly recommend them! 5-star service! More
by Remi88
Employees Worked With
Adriano De Oliveira, Henry Machin, Robins Perez
September 05, 2015
Poor repair service after you buy their vehicle My NV 200 Cargo Van year 2015 by Nissan entire IT package went out. I have been trying to get repaired by Universal for 2 weeks. They said it would My NV 200 Cargo Van year 2015 by Nissan entire IT package went out. I have been trying to get repaired by Universal for 2 weeks. They said it would take 2-5 days for the part to come in. Its been nearly 2 weeks now. I call the service rep that I was dealing with and he said it is coming and would call me Saturday, Sept 5. I never heard from him so I called him and left a message on his voice mail. He never returned my call. So I called the Service manager. He too did not return my call. I called the dealership and asked the name of the person that owns the dealership and asked if he was in. They said no he wasn't in but would not give the owners name or number. This vehicle is a lemon since the IT package is already gone out. Stay away from this dealership. Rotten service. More
by SadieSue
Employees Worked With
employees is not listed
September 01, 2015
Great and helpful I had been shopping for a new vehicle but was undecided so I simply went in for a oil change on the 2013 Altima I owned. But after speaking with Jonat I had been shopping for a new vehicle but was undecided so I simply went in for a oil change on the 2013 Altima I owned. But after speaking with Jonathan he helped me narrow down my options and I picked the a new 2015 Sentra... He was a great help with showing me the new features and options that were available. More
by Araceli
Employees Worked With
Jonathan Virgilio
September 01, 2015
Great experience Jonathan is amazing at his job. I expected to go in and deal with a pushy sales person that cared more about their commission than my pockets, I was Jonathan is amazing at his job. I expected to go in and deal with a pushy sales person that cared more about their commission than my pockets, I was pleasantly surprised. Jonathan was far from pushy and made sure that I drove away in a car I loved without breaking the bank. Truly a sweet heart....Joshua Craig was pretty awesome as well. All and all they made my car buying experience a lot more pleasurable than I thought it would be. More
by TKemp
Employees Worked With
Joshua Craig, Jonathan Virgilio
September 01, 2015
"Always Excellent Service" I brought my 2012 Rogue in for routine services as usual that day. As always I'm greeted with a warm friendly smile as well as a willingness to assist I brought my 2012 Rogue in for routine services as usual that day. As always I'm greeted with a warm friendly smile as well as a willingness to assist my needs and concerns by Francisco in Service Dept.. While waiting for my car to be service Jonathan V. (Sales Dept.) walked over to say hello. Jonathan V. took care of a dear friend last year with her new car purchase (I was there during the process). I wasn't there to purchase a car that day, However, I already decided that my next car would be a BMW (USED) from CarMax. I previously owned and purchased several cars with them in the past. Several moments later after saying hello Jonathan ask , If I'm ready to trade in my Rogue.. I said No, I'm going to get a BMW soon and I'm not interest in any other car. AND he replied, I Got Something BETTER than a BMW.. Then he ask me: What color do you like? I replied. Silver. He said, I will be right back and you're going to love this. It only took him a few second to introduce me to "The 2016 Maxima".. First let me just say: I never, ever, ever been attracted to nor drawn to a Maxima, until now!! The 2016 Maxima is beautiful in every aspect of it's inner/outer designs and technology . As for as the driving aspect of this car is incredibly fast, smooth, sporty (for it's size), and while the turn by turn ratio/steering hugs the road with much love and safety.. I knew I would purchase this car the moment I sat behide the wheel. Jonathan was absolutely Right!! The 2016 Maxima is Better than a BMW.. Thank you for a Beautiful car and a Beautiful Experience at Universal Nissan of Orlando.. More
by Tiger52
Employees Worked With
Jonathan Virgilio, Adriano De Oliveira, Francisco Melendez
August 31, 2015
First Class Service!!! Chris R. & Jon V were an amazing duo! They helped me find a car that fit my budget and really went above and beyond making me feel comfortable. They h Chris R. & Jon V were an amazing duo! They helped me find a car that fit my budget and really went above and beyond making me feel comfortable. They have quite the dynamic which made my time with them entertaining. Usually car shopping is a long drawn out process and very informal. They made it fun! Adriano the finance guy was great too! He worked with my budget to help me find a Payment plan that wouldn't break the bank! I am looking forward to upgrading my vehicle next year with them. I'm also sending my parents to see them since they are looking to buy a new vehicle. I told them the service is amazing and so was the process. In and out with my new versa!!! Woo! Thanks fellas! -Amira a. More
by Mizamiraa
Employees Worked With
Chris Roman, Jonathan Virgilio, Adriano De Oliveira
