Universal Nissan

Excellent service Got the best deal and worked with us. I felt like a person not just a sales. RAY was incredible he put us with my doubting husband and was attentive. Got the best deal and worked with us. I felt like a person not just a sales. RAY was incredible he put us with my doubting husband and was attentive. JOE found the best rates and deal even though we didn't have alot of down payment due to our previous car breaking down. Thank you and we our customers for life. More

Good customer service Good reliable customer service. Friendly and Professional environment. We love our new 2014 Nissan Altima. Overall, Good Service by seller, Jay Velasq Good reliable customer service. Friendly and Professional environment. We love our new 2014 Nissan Altima. Overall, Good Service by seller, Jay Velasquez. We Highly Recommend! More

Car buying experience Overall experience was great. Melvin was a great help in making our decision easy and painless.Would definitely send business his way in the future Overall experience was great. Melvin was a great help in making our decision easy and painless.Would definitely send business his way in the future More

Excellent customer service! Chris made my experience very pleasant. My sale was very challenging and he was dedicated and determined to getting me the car I wanted. Thanks again Chris made my experience very pleasant. My sale was very challenging and he was dedicated and determined to getting me the car I wanted. Thanks again for making it possible. :) More

Be Smart and Don't buy from this Dealership Buyers, be aware of Universal Nissan. They have great sales Façade, where they treat you good while you are buying the car and then they use intimidat Buyers, be aware of Universal Nissan. They have great sales Façade, where they treat you good while you are buying the car and then they use intimidation, and pressure techniques to get you to sign quickly so you don’t notice the additional money they stealing from you. On our transaction, I brought my own finance, but they misled me to believe that using their finance was going to be beneficial for me. Once I received the loan document 3 weeks later I discovered they overpriced the car and billed to my loan. I called the Finance Manager and he said he will refund me that money. However, the Finance Director was very explicit to tell me that I should have used my own financing which was cheaper than what they offered. I will probably never buy another Nissan, just because of this horrible experience. Especially, never buy it from Universal Nissan. The only person that is worth anything in that dealership is Eduardo del Rio, but don’t ever trust their finance department, they will pressure you to get into something you don’t understand. At this point I have a claim with the Florida Department of Financial Regulation, and another claim with BBB. After you have read this statement, if you decide to buy from Universal Nissan at least you were advised of the risks that can happen. You will receive your loan documentation showing a higher amount from the out of the door price they quoted you. So at this stage is your decision, are you going to sponsor a dealership that uses low life type of practices to get rich from your money or you going to give your business to a company that will treat you with respect and have the time to explain all the details. Buyers, be aware of Universal Nissan’s fraudulent tactics on their finance department. More

Great Experience I bought a brand new Nissan Altima on 05/04/2014, and would like to say how effortless and wonderful my experience was with my Sales Manager Eduardo D I bought a brand new Nissan Altima on 05/04/2014, and would like to say how effortless and wonderful my experience was with my Sales Manager Eduardo Del Rio!!! He was very professional, and never pressured me to buy anything, he listened to my needs, and found the right deal for me!!! I never thought I would walk away with a brand new car because of my credit, but he worked very hard to make sure that I received the best deal possible. I would recommend my family members, as well as my friends when they ask about purchasing a car!! I love my new Altima and Nissan family!!! Keep up the great work Universal Nissan!! More

Great Customer Service I recently bought a Infinity G37 from Eduardo and John at Universal Nissan Orlando. I had a great experience during my purchase. Both Eduardo Del Rio I recently bought a Infinity G37 from Eduardo and John at Universal Nissan Orlando. I had a great experience during my purchase. Both Eduardo Del Rio and John Dias were friendly, knowledgeable, courteous. I only spent about 3 hours at the dealership from the time I arrived to the time I received the vehicle delivered at my home. Everything was explained in details. They made sure I had everything I needed before I left the dealership. They made my experience very comfortable. I recommend this dealership and sales agents. They are great at what they do. I will be coming back once I decide to buy another vehicle. :) More