Universal Nissan

On my first visit, I met Frank Guerrero and he immediately made me feel welcome! He showed me what I wanted to see, and test drove the Altima. Not knowing what I wanted to buy, I left Frank with immediately made me feel welcome! He showed me what I wanted to see, and test drove the Altima. Not knowing what I wanted to buy, I left Frank without purchasing, but I was satisfied with my visit. I kept in touch with Frank because I wanted to return to perhaps test drive some more and come to a decision and he was prompt to return my calls and made time for me and this made me want to return and buy a car from him! A week later I returned, he welcomed me back like a friend, and I purchased my new '14 Altima. He even recommended for me to get my windows tinted and gave me a number, and now my car looks great tinted and I love it!! The price was great and also a big thanks to Chris Gallaghar who made the experience great! More

hello, i want thank you jhon for everything you did hello, i want thank you jhon for everything you did for me yesterday ,you are a good seler and so friendly my experience was great with universal n hello, i want thank you jhon for everything you did for me yesterday ,you are a good seler and so friendly my experience was great with universal nissan More

My Family and I had a wonderful experienced at universal nissan. Raul, our sales Rep listened to our needs and always made us feel as part of their family. All the staff involved in our parchased was alway nissan. Raul, our sales Rep listened to our needs and always made us feel as part of their family. All the staff involved in our parchased was always very friendly and helpful. Thank you very much to all the staff at universal nissan! More

Eduardo from Universal Nissan was AWESOME! He listened to my needs and put me in a car that I wanted. He did everything possible to make my monthly payment as close as possible. He was very positive and very my needs and put me in a car that I wanted. He did everything possible to make my monthly payment as close as possible. He was very positive and very eager to help me, he was very detailed in the car that i was getting and showed me every single gadget there was in the car. He has AMAZING customer service and will put you in the car that you want! He went out of his way to help me and his commitment to customer service is commendable. Go see Eduardo at Universal Nissan! More

EDUARDO DEL RIO WAS VERY PATIENT CONSIDERING THAT ME AND MY WIFE WERE SOMEWHAT CREDIT CHALLENGED. LOVED THE SERVICE HE OFFERED BUT MOST IMPORTANTLY WE WERE ABLE TO LEAVE UNIVERSAL NISSAN WITH THE SENTRA WE MY WIFE WERE SOMEWHAT CREDIT CHALLENGED. LOVED THE SERVICE HE OFFERED BUT MOST IMPORTANTLY WE WERE ABLE TO LEAVE UNIVERSAL NISSAN WITH THE SENTRA WE HAD INTENDED TO BUY. I WOULD RECOMMEND EDUARDO DEL RIO FOR YOUR FUTURE CAR BUYING NEEDS. I NOW SEE WHY EDUARDO WAS INTERNET SALESPERSON OF THE YEAR. SINCERELY, MR. OSWALDO RODRIGUEZ CURVO & DIANA PATRICIA TOBON GIRALDO More

Victor Rodriguez helped me and was very helpful and professional through the whole process. Recommend anyone go to him, I felt he went above and beyond to give me a great car buying experience! professional through the whole process. Recommend anyone go to him, I felt he went above and beyond to give me a great car buying experience! More

We spoke by phone to see if the dealership had a 2014 Nissan Rogue with certain packages. The salesmen went onto the lot to see physically if they had one and then called back.. We drove over and hour t Nissan Rogue with certain packages. The salesmen went onto the lot to see physically if they had one and then called back.. We drove over and hour to see the vehicle and with traffic we were hour and half late..our salesmen called us in route and told us don't hurry he'd wait. We were more then pleased with the service of all but specially with salesmen John Dias..he helped to get us into a new Rogue and has twice call to follow up to make sure we are satisfied..all parts of the buying process went very smoothly..we would recommend this Nissan dealership to our friends. More

Their service was perfect the institution was comfortable and the sales persons that attend me help me to find a car that meets my needs. and the sales persons that attend me help me to find a car that meets my needs. More

I had a wonderful experience, John Diaz did everything I asked for and helped me get the car I wanted. Great customer Service!! and Great attention to detail. He asked the right question and went directly asked for and helped me get the car I wanted. Great customer Service!! and Great attention to detail. He asked the right question and went directly to the point. We felt that he did not waste our time at all. Once again Great Service I have already forward his information to a friend to purchase a new vehicle. More

On January 18, 2014 I purchased a used 2013 370Z from Universal Nissan in Orlando, Fl. I had made 3 or 4 trips to the dealer to look at several 370Zs and was interested in a 2012 and a 2013. The salesman Universal Nissan in Orlando, Fl. I had made 3 or 4 trips to the dealer to look at several 370Zs and was interested in a 2012 and a 2013. The salesman explained that the 2013 was a Touring model which is the next model up from a basic and it is more expensive than the base model. He pointed out that the car had Brembo Brakes, the rear spoiler, the premium 19" wheels which is all part of the "Sport" package. During the negotiation period the salesman repeatedly told me that the car was a "Touring" model and what a great price I was getting for a "Touring" model. At one point he showed me a 2014 370Z parked out by the main entrance which was the same color as the one I was looking at. He said it was the exact same car I was looking at only a 2014. That car was a "Touring" model with the "Sport" package and the window stickers was around $43,000. I made the purchase thinking I was purchasing a 2013 370Z "Touring" with the Sports Package. It wasn't until my brother sent me an original Nissan brochure for the 2013 370Z, and I read through it that I realized that the car was not a "Touring" model but in fact a "Base" model with the Sports package. I contacted the salesman telling him how disappointed I was that he misrepresented the car to me he said he didn't know it was a "Basic" model. The sales Mgr called me and basically told me there was nothing he could do bu did admit that it was possible that the cars window sticker erroneously listed the car as a "Touring" model. In my opinion I was cheated and never would have offered the amount I did had I not been mislead that the car was a "Touring" model when in fact it is a "Basic" model. At this point I'm just waiting to hear back from an Attorney that handles car dealer fraud. More