Universal Nissan

John Dias gave great respect to me in my recent purchase of my Murano. I had not purchased a new car in 15 years and there were many new functions to understand. He explained before test drive and when I le of my Murano. I had not purchased a new car in 15 years and there were many new functions to understand. He explained before test drive and when I left dealership and of course answered all my questions. I highly recommend him . My experience in financing is turning into a nightmare. I stated 3x I did not want any service plan. I was told it was not costing any more money to my monthly payment. I later noticed that plan cost $600 and notified and is separate from my monthly payment. I was told I need to return to dealership to cancel. I did and was given paperwork to fill out and send back to them WHEN I receive paperwork in mail on this plan. I live 30 miles from dealership. A wasted trip. I was also informed that I would receive a Nissan credit card and the payment of $600 would be taken. I have been told I will eventually get back my money. Since I called them within 24 hours and it appears I can cancel this plan, why would any company that customers spend tens of thousands dollars and look for not only their repeat business but ongoing maintenance punish those same customers for months ,when the stroke of a pen or a simple phone call could end a problem Its called good customer service. John Dias = A rating. Universal Nissan = F rating. More

My name is Libna Campos. I'm writing this review because Eduardo Del Rio was a great sales manager. I bought a 2013 Nissan Sentra SV for an EXCELLENT price. I would definitely recommend anyone to co because Eduardo Del Rio was a great sales manager. I bought a 2013 Nissan Sentra SV for an EXCELLENT price. I would definitely recommend anyone to come visit Universal Nissan and speak with him. He had a great attitude throughout the whole process as well as great customer service! More

John Dias got to know me and knew exactly what I was looking for. I also had a challenge with my budget and John Dias and his boss John Smith they worked very hard to get me into an AWESOME newer vehic looking for. I also had a challenge with my budget and John Dias and his boss John Smith they worked very hard to get me into an AWESOME newer vehicle with low mileage. I have to say I was tough and they worked very HARD to help me with my situation. They succeeded and I will be referring them to everyone I know looking for a vehicle now or in the future. More

Universal Nissan has exceptional customer service. I bought my new 2014 Altima 2.5SL this weekend and Eduardo was my Sales Manager. He helped me find the car I was looking for and was able to get me the bought my new 2014 Altima 2.5SL this weekend and Eduardo was my Sales Manager. He helped me find the car I was looking for and was able to get me the best pricing possible. I would definitely go back to this dealership for any future car purchases. Toni More

After shopping around several dealerships we decided to visit Universal Nissan. Their online chat was very helpful getting extra information regarding the vehicle we were considering and answering my quest visit Universal Nissan. Their online chat was very helpful getting extra information regarding the vehicle we were considering and answering my questions before visiting the dealership. We received personalized service from Eduardo and he was there every step of the way up to handing the keys over and sending us on our way. He took the time to go over the car and show us just about every function. Comparing it to some of the higher end dealerships we visited (Audi, BMW,etc....), this by far was the best experience. We will definitely be back for our next purchase. More

Comparing to other Dealers this location offers great incentives to attracts customer adding additional value to the overall experience, it is not just about a vehicle purchase, it is about the entire ex incentives to attracts customer adding additional value to the overall experience, it is not just about a vehicle purchase, it is about the entire experience. More

Jonh diaz is great,the finance person dont care guess cause he think his above us and dealing with money issue , he keep changing what he already agree. Boss of diaz think his in charge , dont like him cause he think his above us and dealing with money issue , he keep changing what he already agree. Boss of diaz think his in charge , dont like him at all, his not even a help more of irritation .But john Diaz is really good... More

I've been looking for a used MINI Cooper for a couple months. I've been pretty picky, so it's been a slow process. I found one that met my criteria at Universal Nissan. I sent the dealer an inquiry on months. I've been pretty picky, so it's been a slow process. I found one that met my criteria at Universal Nissan. I sent the dealer an inquiry on Friday morning, 11/22. Within minutes I had a response from Eduardo and he took a few more pictures of the car to confirm some features I was looking for. I set up an appointment to come in first thing the next morning, around 9:30am on 11/23. When I arrived, I was greeted immediately. Eduardo came out a few minutes later and I knew instantly that this was going to be a good experience as he was ready to hit the ground running immediately. I absolutely loved that he was ready to go - he wasn't about to waste my time and it was something that I really appreciated. Prior to taking the car out, Eduardo got all the information for my trade so it could be evaluated during the test drive. Again - he valued my time. The car was almost exactly what I wanted, so we began to negotiate price. Eduardo went to "speak to his manager" and instead of the constant back and forth his manager, Norm, came out to speak to us too. We came to an agreement (while I don't think I got a "great" deal, I did get a fair deal and I'm very happy with the purchase price.) I then spoke with Mazine in Finance and got set up with financing. He offered the extended warranties, and spoke to their advantages without pushing too hard when we weren't interested. Everyone we dealt with was super friendly and clearly valued our business. It was in direct contrast to what I experienced at the Orlando MINI dealer. I would recommend this dealership, especially Eduardo in a heartbeat. More

The greeting at the dealer was friendly from the first moment. Everyone was professional and listened to what I wanted in and on the car. No one tried to sell me something I did not want. I would re moment. Everyone was professional and listened to what I wanted in and on the car. No one tried to sell me something I did not want. I would recommend this Dealer to anyone looking for a new car. There was never any pressure for me to get something I did not want. John Baggott More

my experience was great due to my salesman Chris. he was kind and very helpful on picking the right car for me and my budget.. He knew what I could afford and didn't try to go for more.. Great salesman. I kind and very helpful on picking the right car for me and my budget.. He knew what I could afford and didn't try to go for more.. Great salesman. I have already recommended him to friends in the market More