Universal Nissan

This Dealership has gone downhill in a Bad way ! Their Parts Dept. overprices parts (Compared to other area Nissan Dealership's) by 10% or more ! When you call for parts , they act as if they are doing yo Parts Dept. overprices parts (Compared to other area Nissan Dealership's) by 10% or more ! When you call for parts , they act as if they are doing you the CUSTOMER a favor by looking a part/price up !?!? The Service Advisor I spoke with to have work done to my vehicle also had a serious attitude problem , know it all that doesn't listen to a word you say to them about the problem experienced , again I thought I was the customer paying for a service not a charity case asking for a donation ! I had a friend who recently purchased a Sonata , a friend of a friend who knew a salesperson that could get him a great deal on a used Sonata . Long story short , they jerked his chain over and over till he walked away and was contacted by the GM of the Dealership three days later , asked if he was still interested in the car, the friend told him "are you serious ! " , he then told the GM what had taken place about switch and baiting the price the GM replied "I had no Idea"and apologized. The GM made right on the deal , but he obviously doesn't realize the shysters he has employed at his dealership ! I bought a car from them back in 2003 and from then till now is like night and day.*** Warning*** , take your business somewhere else , Universal Nissan doesn't respect you as a customer nor does this Dealership doesn't deserve your hard earned dollars ! More

Best customer service i've experienced!!! Patient , attentive, friendly and knowledgeable. No pressure. Went for a test drive and was shown how things worked. The dealership itself was very clean and attentive, friendly and knowledgeable. No pressure. Went for a test drive and was shown how things worked. The dealership itself was very clean and inviting even with construction going on. Chris drove car to my home and showed me how everything worked. I can't complain about the price because they beat the lowest price I had from another dealer. I'm looking forward to a good experience with the service department when the time comes. I love my Murano and hope to have it for many years. Thanks for the wonderful experience. More

We contacted Mr. Johnson on the internet. He responded quickly and was very informative in our initial email contact. When we arrived he greeted us quickly and gave us his full attention in looking for t quickly and was very informative in our initial email contact. When we arrived he greeted us quickly and gave us his full attention in looking for the vehicle we were interested in leasing. It was the best car buying experience we've encountered in a long time. EVERYTHING went smoothly and we were driving our new car home in less than 4 hours. Thank you, Robin, for being so attentive! Steve and Janice Davis More

I have been a Nissan buyer for over 20 years. I had a very bad experiance at Hill Nissan in Winterhaven Fl. At that time I swore I would never deal with Nissan again. I serviced my vihicle at Universal very bad experiance at Hill Nissan in Winterhaven Fl. At that time I swore I would never deal with Nissan again. I serviced my vihicle at Universal Nissan and always had a great experience there. It was totally different than Hill. When My lease was up I Purchased the vehicle from Robin Johnson at Universal Nissan. What a breath of fresh air. No more BS. He did a terrific job and it was a pleasure purchasing the Pathfinder. It restored my faith in Nissan. The finance person was great and very honest. I expect it from Nissan and it was a pleasant change from my treatment at Hill Nissan. I would deffinately recommend Robin Johnson and Universal to anyone shopping for a new vehicle. Thank You Robin More

I decided to give Universal Nissan a try, when I began to see many cars being the Universal Nissan tag. I stopped in after work and a few hours later, drove off the lot with a new truck. My sales consultan see many cars being the Universal Nissan tag. I stopped in after work and a few hours later, drove off the lot with a new truck. My sales consultant was very knowledgeable. I would recommend Universal Nissan for those looking for a new/pre-owned vehicle. More

This is the second car I have purchased with Robin. He was great to work with! He was concerned with my needs and what I was looking for, and keeping me within the price I wanted to spend. He made sure I was great to work with! He was concerned with my needs and what I was looking for, and keeping me within the price I wanted to spend. He made sure I was comfortable and that my business was appreciated. I plan to buy my next car from him as well! More

I bought a car at this place because my loan provider was offereing a lower interest rate, and boy did I get screwed. I bought a car that had previous damage on it but was not reported. They were dismis offereing a lower interest rate, and boy did I get screwed. I bought a car that had previous damage on it but was not reported. They were dismissive and agressive and combative when I contacted them less than a week after when I discovered the damage which was confirmed by a friend who works at a body shop. After several follow ups they agreed to see it and then of course the song and dance happened here. They promised to fix all of the work and even go above and beyond, gave me their word, showed me the paperwork and then sent me on my way. From there the nightmare continued in scheduling issues, and just plain lying. They are a company with no integrity and honor and I'm ashamed for myself for buying from them, and also for being recommended to them. I'm formally lodging a complaint with the BBB and my credit union. I will warn everyone I know about this place and certainly not say a kind word about them, as I feel violated and frauded. The worse part is when I went back they had several 2012 cars on the lot that had rust on the cars. I pointed it out and they ushered me inside... I would not doubt that this place is selling some cars that were under water or in sea damage. I'm beyond disappointed, the worst car experience in my 25 years of buying cars. AVOID UNIVERSAL NISSAN LIKE THE PLAGUE. More

I drove a company car for many years and did not look forward to purchasing a car upon retiring because of the typicallty high pressure salesmen in the auto industry. I found a car to my liking on line forward to purchasing a car upon retiring because of the typicallty high pressure salesmen in the auto industry. I found a car to my liking on line and called to inquire if it was still on the lot. It was and I got an immediate "VIP" appointment. I also printed the page that offered a better price on line than at the dealership. With fear and trepidation I met with Joe Cruz. He was the consummate professional: knowledgeable, courteous, and low-key as to sales. He wanted me to be totally satisfied and took me for a test drive. It was a great experience: finding a car, paying a reasonable price, having all paperwork completed quickly, and driving away in less than two hours. I'm sold on Universal Nissan! More

Robin was so great to work with. I bought the car over the phone/via fax before moving to Florida and everyone was very helpful and very customer service oriented. They definitely go above and beyond! the phone/via fax before moving to Florida and everyone was very helpful and very customer service oriented. They definitely go above and beyond! More

It was time to upgrade my 2001 Altima. Since I purchased my prior one here, I decided to visit them first. I'm glad I did. They had a great selection of the 2013 Altima's and I was able to find the perfec my prior one here, I decided to visit them first. I'm glad I did. They had a great selection of the 2013 Altima's and I was able to find the perfect one. The exact color and features I wanted. The sales process was easy and they worked hard to get me the best financing. I ended up getting a lower rate than the initial quote! The staff is very friendly and works hard to get you in the car you want. More