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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.6
2,603 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,603 reviews

January 29, 2024

very professional excellent service in their attention compassionate, very respectful they speak to you with sufficient knowledge about the vehicle More

by amr1629
Recommend Dealer
Yes
Employees Worked With
Omar Quintana ????????
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Jan 30, 2024 -

Universal Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Omar and our team here at Universal Nissan are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 18, 2024

My experience was good I was lied about something I was given The finance guy didn't gv me my updated paperwork after I changed what I wanted to do More

by onlychgwilgrow
Recommend Dealer
No
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Jan 18, 2024 -

Universal Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava@universalnissan.com

January 18, 2024

Great dealership! Very happy with my newer car! Easy purchase! Highly recommended this place! Thanks More

by bethseminara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddy Matos
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Jan 19, 2024 -

Universal Nissan responded

Beth, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Eddy and our team here at Universal Nissan are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 15, 2024

Great service in sales Sarfaraz Ahmed . he is an excellent salesperson.he is polite and friendly and nice manner and Patel in service advisor I highly recommend them More

by 2022kashif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Universal Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sarfaraz and Patel met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 15, 2024

Comfortable and welcoming Our experience was a very comfortable and welcoming one. They answered every question we had and the staff was very patient with us since it was the first time we purchased a More

by ismaelff96
Recommend Dealer
Yes
Employees Worked With
Joshua Lugo
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Jan 15, 2024 -

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Please let Joshua and our team know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 13, 2024

I have bought a rogue and a used ford truck within 2 weeks and I have had nothing but excellent service from everyone More

by Jenniferpreuss1972
Recommend Dealer
Yes
Employees Worked With
Hector Almonte Gabriel and Deja and one other financial person
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Jan 14, 2024 -

Universal Nissan responded

We are so glad that we had these opportunities to work with you, and that our team could make these booth top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 13, 2024

Excellent communicator made the process easier We were please to work with Matt. Extremely professional More

by Adlockandkey71
Recommend Dealer
Yes
Employees Worked With
Matt Sanchez
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Jan 14, 2024 -

Universal Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 11, 2024

I had a budget and specific needs and both Josh and Deya understood it and made sure I came out satisfied with my purchase More

by Mdejesus75
Recommend Dealer
Yes
Employees Worked With
Josh lugo and Deya the finance manager both provided excellent service
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Jan 11, 2024 -

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Josh and Deya! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 10, 2024

Everyone was very knowledgeable, helpful and made sure I was taken care of as well as my car. More

by Frutti50
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Crespo
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Jan 10, 2024 -

Universal Nissan responded

It's great to hear that Juan was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 10, 2024

Visited 3 times. Finally got my car He was a nice salesman and good customer service More

by judithcartagena
Recommend Dealer
Yes
Employees Worked With
Gary
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Jan 10, 2024 -

Universal Nissan responded

Judith, Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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