Universal Nissan

I had a very pleasurable experience in buying my new car because the dealer was friendly and very willing to answer my questions about the vehicle. because the dealer was friendly and very willing to answer my questions about the vehicle. More

Brett worked with us to make sure we got the car we wanted. He was very much on top of the entire process and made sure we knew he wanted our ecxperience to be a good one. He even offered to come to ou wanted. He was very much on top of the entire process and made sure we knew he wanted our ecxperience to be a good one. He even offered to come to our house to eplain features if we had questions after we took the car home. I've never had a dealer sales rep do that before. More

very professional,very knowledgeable,answered all questions,explained our options and told us the best way to go,very friendly and caring, great experience , sultan is the best questions,explained our options and told us the best way to go,very friendly and caring, great experience , sultan is the best More

Overall good experience. However, after i made my decision and they told me my loan was approved and i could pick up the car that day, which i did but 5 days later i am getting phone call after phone decision and they told me my loan was approved and i could pick up the car that day, which i did but 5 days later i am getting phone call after phone call because they said they did not have my paycheck on file so the bank could approve it. It bothered me because something like this happened to me last year with a different company and they took my car back and i have no interest in that company anymore. So when i asked about my loan and they said it was approved... aparentley it was not, it stressed me out for a couple of days. All in all i have the Rogue and me and my family love it. I can not be more happy with my purchase and i would definalty recomend Universal Nissan. More

I visited Universal Nissan on August 7th and purchased a 2012 Nissan Sentra. While I am content with my car, I was very dissatisfied with my service. In particular, the dealer working with me, Michael Van 2012 Nissan Sentra. While I am content with my car, I was very dissatisfied with my service. In particular, the dealer working with me, Michael Vand, was not genuine in his interactions with me. He frequently pulled out his cell phone and looked at it while we were interacting with him and going over the offer sheet. He made comments about how long it was taking me to make a decision and seemed very impatient. After the process was over, Michael then bullied me into giving him a "10" on his guest service comment card which i had to fill out right in front of him. Since then, I have discovered a ding in my passenger door, and my calls to him for assistance have been unreturned. The manager who did the paperwork with me, Dave Young, was also very impersonal, rushing me to sign everything as quickly as possible. Like my interaction with Michael, I had a question afterwards regarding my insurance, and again my phone calls have not been returned. It was very clear that all they care about was selling the car, and could care less about my satisfaction, or any questions I have now. As far as pricing goes, Universal Nissan tried to undervalue my trade-in. My car, which was a 2005 Nissan Sentra, was appraising at $5,000 to $6,000 online, and i previously got it appraised at Car Max 2 days earlier for $4,500. However, Universal Nissan originally tried to give me only $2,800 for my car. Because I had the Car Max appraisal, they eventually gave me $4,000 for the trade-in. Beware if you go to trade-in your car with them because they clearly only care about their profit. The Car Max appraisal was helpful and i recommend others do so as well. In comparison, later this week, on August 14th, I went to David Maus Toyota in Sanford with my friend when he bought his new car. Their guest service was fantastic and was a complete 180 from what i experienced at Universal Nissan. It is very safe to say I will never go back to Universal Nissan and do not recommend anyone else does either. More

AHMED WAS FRIENDLY,CURTIOUS AND KNOWLEDGEABLE, HE WAS WITH US EVERY STEP OF THE WAY WHEN PURCHASING THE 2011 NISSAN ROGUE, HE ANSWERED ALL OUR QUESTIONS IN A FRIENDLY MANNER GOOD JOB TO AHMED NORDINE, HO WITH US EVERY STEP OF THE WAY WHEN PURCHASING THE 2011 NISSAN ROGUE, HE ANSWERED ALL OUR QUESTIONS IN A FRIENDLY MANNER GOOD JOB TO AHMED NORDINE, HOPE TO SEE YOU AGAIN, THANKS, FROM PATRICIO CEDENO. More

I purchased a Nissan Rogue from Universal Nissan yesterday, 8-15-2011. I first contacted the dealership the day before, and Brett Livingston took my call. Brett was very informative and helpful on yesterday, 8-15-2011. I first contacted the dealership the day before, and Brett Livingston took my call. Brett was very informative and helpful on the phone, and we set a time for me to come to the dealership the next day. Upon arrival, I was pleasantly greeted by the receptionist. Brett introduced himself, I discussed my needs, and he proceeded to come up with ideas to meet my needs. I never felt I he was "selling" me. After having several "unpleasant" experiences purchasing cars in the past, Brett was definately a breath of fresh air. I have purchased over 20 cars over the years, and this purchase, by far, is the most positive experience I have had during the purchase process. I have many years of Sales Management, and I will say kthat Brett is truly a Sales Professional. Simo Bassi and Mark Renart also worked with me to "get the deal done". Neither were pushy, but both listened to my wants and needs, and we were able to come up with a solution. Then I worked with Hiram Rivera on the paperwork. While this is still a long process that is unavoidable, Hiram also made me feel like he was working for me. He even reaserched and showed me how to get a refund on the extended warranty of my previous Nissan, that I had purchased from another dealer. Overall, Universal Nissan, and the staff that worked with me are to be commended. I will not only buy future Nissans here, but I will refer anyone I can. Thank for a great experience!! Mickey Roberson More

I have been searching for a new vehicle since early June after the engine on my Saturn decided not to work. I first visited Universal Nissan on July 4th to see what types of sales or deals I would be able t after the engine on my Saturn decided not to work. I first visited Universal Nissan on July 4th to see what types of sales or deals I would be able to get on a good used vehicle. Upon arrival I was greeted by the representative at the front desk and she called Angelo Rivera to come over and assist me. He introduced him self and started us showing the the used vehicles they had on the lot and explained the various sales. Despite Angelo knowing I was not there to buy a vehicle that exact day he still took 2 hours out of his day to show me every vehicle possible explaining all of the great features that Nissan has to offer like the CVT transmission or the push start. That was time he could have been with another customer who may have been willing to buy a car that day. About 2 months later and many car dealerships later on August 14th Saturday I decided to buy a vehicle. All of the dealerships I visited the sale representatives were more interested in selling me a vehicle instead of explaining my best options and the features and Angelo at Nissan did, or they would not know anything about the vehicle they were selling. I explained to one sales person at another dealership that I would bring my father who was going to co-sign the vehicle for me the next day or so and he insisted several times that I brought him within the next hour. I returned to Nissan meet with Angelo again and he was extremely helpful in finding me and vehicle, and if there was one person who knew a lot about Nissan's and took a personal interest in them to provide the best information to the buyer it was Angelo Rivera hands down. I ended up buying an Nissan Altima Coupe and was extremely satisfied with my purchase. In the finance office I meet with Adriano Oliveira who was also very helpful. He was not one of the finance managers who put numbers in front of you and have you sign, Adriano worked with me and my father to find the best options as far as financing the vehicle. Not only was he very informative, Adriano also gave me personal advice in regards to the best way to finance our purchased vehicle at Nissan since I was a first time buyer. Overall the experience I had at Universal Nissan with Angelo and Adriano was phenomenal. I know in the future I will be retuning to purchase another vehicle here and I will recommend all of my family and friends to come by this dealership as well. More

everything went very smoothly during the transaction, friendly and very helpful staff, great overall experience. It was a pleasure doing business with Sultan Bash, the salesman. thank you friendly and very helpful staff, great overall experience. It was a pleasure doing business with Sultan Bash, the salesman. thank you More

On August 15,2011 I traded in A 2011 Hyundai Sonata which I bought there 6 months ago for a new 2011 Nissan Maxima. I also took a friend of mine 1 month ago who bought a used 2010 Nissan maxima. Needless to I bought there 6 months ago for a new 2011 Nissan Maxima. I also took a friend of mine 1 month ago who bought a used 2010 Nissan maxima. Needless to say if I was not impressed by their proffessionalism and friendliness and their service dept. I would never have gone back to them. They made me feel like family. Michael Vand who is my salesperson is now my adopted brother. Their whole staff is made me feel like I was dealing with family. Needless to say they has exceeded my expectation. More