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Universal Nissan
Orlando, FL
2,599 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,599 reviews
March 02, 2023
If you are looking to buy a car please don't buy it here. The service department is the worst I've ever seen, they break your stuff return your vehicle to you with broken parts and when you take it back the The service department is the worst I've ever seen, they break your stuff return your vehicle to you with broken parts and when you take it back they just don't care. The technicians are the worst, and then they send you a video jajaja this place is a joke avoid it at all cost!! More
by Jr
Employees Worked With
Jonathan Arocho
March 01, 2023
The seller who initially attended to sell offers you everything, I asked him for the second key and he told me that at that time they did not have it but to call him to resolve that, I called him and wr everything, I asked him for the second key and he told me that at that time they did not have it but to call him to resolve that, I called him and wrote to him and he never answered, I had to go to the dealer to see what they told me and the supervisor attended me, the seller never attended me and the supervisor told me that they couldn't give me the second key because the vehicle had more than 100 miles that those who had less than 100 miles did know They were responsible, my question is so that they tell me that if they are going to give it to me and then they come up with that, it really is unprofessional, they would have told me from the beginning that no and that's it, the vehicle has only one key and that's it. Before I go I ask right there in spare when the key comes out and it costs almost $500, for a reason they don't recognize it, after I leave I make the comment to a co-worker and he tells me that they are smart and he also bought a vehicle Right there with less than 70 thousand miles and they didn't recognize the key either, they really aren't serious. What annoys that they lie to the client. If you are going to do some business, ask carefully before making any decision. More
by MAV
Verified CustomerEmployees Worked With
Edgar
February 28, 2023
Best salesman ever! ! Albert Martinez from universal Nissan was amazing I will definitely be referring all my friends and family to him..💯 ! Albert Martinez from universal Nissan was amazing I will definitely be referring all my friends and family to him..💯 More
by michellevaldez109
Employees Worked With
Albert Martinez
February 28, 2023
It was very pleasant visit and alot of help and great suggestions provided by Mr.Sarfaraz, he really knows how to work with clients needs. I will definitely recommend him to my friends and family. suggestions provided by Mr.Sarfaraz, he really knows how to work with clients needs. I will definitely recommend him to my friends and family. More
by Tehreem.alrais
Employees Worked With
February 28, 2023
Universal Nissan was very helpful in helping me get the right car that fit me. Josh lugo is who helped us and he was very great making sure to help us get everything we needed for it to be registered in an right car that fit me. Josh lugo is who helped us and he was very great making sure to help us get everything we needed for it to be registered in another state. I definitely recommend coming to Universal Nissan and asking for Josh Lugo. More
by Kayla Lawry
Employees Worked With
February 28, 2023
My wife and I were extremely happy with Josh Lugo. He made the process a pleasure. I have dealt with many car salesmen. Josh really stands out. His technical product knowledge is excellent. He He made the process a pleasure. I have dealt with many car salesmen. Josh really stands out. His technical product knowledge is excellent. He is very patient and tirelessly in his dedication to serve. More
by selvonseurattan
February 24, 2023
They were very informed and accommodating to my family. They gave me the best deal for my dollar and would definitely recommend to friends and family. They gave me the best deal for my dollar and would definitely recommend to friends and family. More
by Kristin
February 18, 2023
Excellent they doing good job 👏 👍 I am so glad to hear about your great job 👍 about your great job 👍 More
by ML3039
February 18, 2023
William Sanchez did a great job ! !!! will recommend him to all my friends and family !!! will recommend him to all my friends and family More
by angeto1976
Employees Worked With
February 18, 2023
Angelo and Felix were great. The overall dealership is outstanding . Will diffently send customers to Angelo and Felix. The overall dealership is outstanding . Will diffently send customers to Angelo and Felix. More
by robby0306@yahoo.com
