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Universal Nissan
Orlando, FL
2,593 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,593 reviews
Verified Customer
January 13, 2022
Very kind & very helpful the best salesman helped me get out of a car I didn’t not want out of a car I didn’t not want More
by Steelers
January 13, 2022
Angel was amazing. He was upfront on options and helped with solutions. He treated me like family and kept me updated with every step. There should be more people like him around. with solutions. He treated me like family and kept me updated with every step. There should be more people like him around. More
by plmace85
Employees Worked With
Angel Rodriguez
January 11, 2022
WORST EXPERIENCE EVER at a Dealership!! Drove 50 min,Car was sposed to be out front. Salesperson approached , asked which car again?(no communication obviously) She went to get car, 10 min.later (now 20 min was sposed to be out front. Salesperson approached , asked which car again?(no communication obviously) She went to get car, 10 min.later (now 20 min,past appt. time )she said follow me, I’ll take you to the car. We walked the length of a FOOTBALL FIELD, ended up outside service area where she pointed to the car, explaining they needed to fix a part in the sunroof! Car was FILTHY, the sunroof was visibly “hanging down” inside the car! Husband furious by then, said “we drove 50 minutes, walked 1/8th mile to see a filthy car that is waiting for broken sunroof to be fixed?!” “Wait” she said, “don’t you want to see the engine?!” “ Or we have the same car in Black, would you want to see that one?!” no! We trekked back toward dealership (past 3 golf carts by Entrance saleslady at least could have taken us in to see car!) husband spoke (yelled at) Sales mgr, who then tried to steer us away from earshot of other customers- and said, I’m sorry sir, would you like to see a Black one we have on site?! Unbelievable! Do you think anyone tried to contact us (after we calmed down on our 50 minute drive home!) to apologize for treating us like this? No. Stay away from this meat market of inconsiderate salespeople! More
by Neveragain
Employees Worked With
Christy Vargas
January 11, 2022
Excellent service! Quality costumer care. He knew exactly how to match the car to the budget. He was very clear and honest about all details concerning the process. Overall wonderful service. how to match the car to the budget. He was very clear and honest about all details concerning the process. Overall wonderful service. More
by vivi
January 08, 2022
Servicio excelente como siempre y encontraron exactamente lo que estaba buscando para cubrir la necesidad de mi familia. Me encanta mi pathfinder. Estamos muy complacidos. lo que estaba buscando para cubrir la necesidad de mi familia. Me encanta mi pathfinder. Estamos muy complacidos. More
by DANIA_LOVELY
Employees Worked With
January 08, 2022
Got in and got out with a new car in less than 3 hours. Felt really easy and everyone was really nice. Felt really easy and everyone was really nice. More
by PACHECOJEAN709
January 08, 2022
CJ is the best salesman. We have been buying cars from him for over 12 years. We will never go to anyone else for our car needs. Thank you CJ for always taking care of the Santiago family. We will continu him for over 12 years. We will never go to anyone else for our car needs. Thank you CJ for always taking care of the Santiago family. We will continue to recommend you to family and friends. We will continue to purchase cars here because of you CJ. Thank you for your service. More
by RebekahC016
January 08, 2022
Car salesman was nice and helpful. Price fair with some haggling. The owed me a refund of a couple thousand dollars from trade in.. it has been difficult to get an update and almost a month and still not haggling. The owed me a refund of a couple thousand dollars from trade in.. it has been difficult to get an update and almost a month and still not refunded.. they told me 2 weeks when I signed the deal..so that is a negative... More
by RAYR9720
