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Universal Nissan
Orlando, FL
2,636 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,636 reviews
December 30, 2021
The salesman, Josh Lugo, went far and beyond, he searched the model and color that we were looking to buy and he found it. They made the arrangements to order and have at the dealer our dream ride and as soo the model and color that we were looking to buy and he found it. They made the arrangements to order and have at the dealer our dream ride and as soon as it arrived Josh texted me. The very next day we were driving it. I understand the shortage in vehicles, but within two weeks everything was done. Thank you Universal Nissan and Josh. More
by HECTORMBARRETO73
Verified CustomerEmployees Worked With
December 30, 2021
Nice experience on buying a car. Andrew S helped us to identify our car and walk through the process simple and easy to get out with our new car. He makes sure all is good and we feel comfortable identify our car and walk through the process simple and easy to get out with our new car. He makes sure all is good and we feel comfortable More
by SIVA Kumar
Employees Worked With
Andrew Soliman
December 30, 2021
Very difficult to deal with! Would not recommend. However, I love my Kona, great little SUV! Upon lease end I went to buy out my lease, check in hand. I was ignored and endured a lengthy pressure sa However, I love my Kona, great little SUV! Upon lease end I went to buy out my lease, check in hand. I was ignored and endured a lengthy pressure sale to swap in for new car. Then my credit was pulled without my permission. I had surgery 2 days prior and simply wanted to give my check and get home! They kept me for 2 hrs, and due to their pulling my credit my score dropped 3 pts as I’m in the middle of refinancing my home mortgage! I’m furious with this dealership. More
by Unhappy
Employees Worked With
December 30, 2021
Proud to call this dealership my team. Love these guys. Made all my transactions very painless Made all my transactions very painless More
by RPAHLAD23
December 30, 2021
From start to finish, everyone impressed me with their effort and attention to helping me find the vehicle to meet our needs. effort and attention to helping me find the vehicle to meet our needs. More
by One happy customer
December 28, 2021
Gabriel was my salesperson. what a gentleman. if I can give 10 stars for the the team that helped me I would. their patience with answering all my question, and really listening to my wants and needs. Bet give 10 stars for the the team that helped me I would. their patience with answering all my question, and really listening to my wants and needs. Between Gabriel and Alexis (his director) they were able to get me the car of my dreams when it was not even on their lot, Amazing work . I cant say enough about this location. I am one happy client. More
by cutesiejo
Employees Worked With
December 28, 2021
Erik worked diligently to get me a car when a couple of times a car was sold underneath us during a time cars are in short supply and in demand. He and the dealership went as far as calling Miami and Ft La times a car was sold underneath us during a time cars are in short supply and in demand. He and the dealership went as far as calling Miami and Ft Lauderdale. He was going to drive to Ft. Laud. He made me comfortable and not pressured. He found a new car and better car for the price what I was looking for. I was very happy with his approach and dedication to get me a car I want. Thank you. I will definitely come back again to get another car from you. More
by tmartinez3431
Employees Worked With
Erick Disla
December 24, 2021
the best experience William God very good treatment I really liked the service my next purchase will be with you really liked the service my next purchase will be with you More
by darely Jaramillo
Employees Worked With
December 23, 2021
Juan did an excellent job getting my daughter the vehicle she wanted. Was able to make the deal happen that day and even held onto the vehicle until I brought my trade-in back the next day. Will recommend an she wanted. Was able to make the deal happen that day and even held onto the vehicle until I brought my trade-in back the next day. Will recommend anyone I know that is looking for a new vehicle to go see Juan. More
by chadbsoberalski
Employees Worked With
